Beautiful room, Unfriendly service
Posted Oct 27, 2015 on Hotels
They placed me in the worst room possible despite there being only 1 other guest on my floor (obviously hotel.com are penalised for room assignments). (They keep al the empty hotel rooms open during the day so I was able to see that I had the worst room on the floor). I had no view and was directly facing the apartment next door (maybe 20 ft. away), so had to keep the curtains closed at all times. The lighting options go from dark to very dark. I had to reposition the desk lamp to be able to see.
When I complained that I could smell cigarette smoke despite the entire hotel being a non-smoking hotel, the staff promptly came up to the floor to check. They called me seconds later to say a guest had been smoking in the hall and that I shouldn't worry about it. No apology.
When I checked out, there was no cordial greeting. They took my credit card and gave me my bill. That was that. It did not feel like a five-star hotel at all, though you paid a five-star price.. This was more like a three-star hotel.
That said, the bed, furnishings and facilities were very nice and comfortable. It would have been a better stay if the staff had been more hospitable.