Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Ambassador City Centre Hotel

3 out of 5
Ambassador City Centre Hotel
Oude Groenmarkt 20-24, Haarlem

Reviews

8.2

Very Good

Rating 10 - Excellent. 97 out of 236 reviews" "
Rating 8 - Good. 92 out of 236 reviews" "
Rating 6 - Okay. 27 out of 236 reviews" "
Rating 4 - Poor. 13 out of 236 reviews" "
Rating 2 - Terrible. 7 out of 236 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hilma

Traveled with partner
This property was conveniently located based on my objective
Stayed 10 nights in Feb 2024
Response from Receptie on Mar 15, 2024
Beste Hilma, hartelijk bedankt voor het achterlaten van een review. Goed om te lezen dat u een prettig verblijf heeft gehad in ons hotel. Wij zijn blij dat de locatie midden in het centrum ook naar wens is geweest. Nogmaals bedankt voor het achterlaten van een review en wij hopen u in de toekomst nogmaals te mogen verwelkomen in ons hotel. Met vriendelijke groet, Team Ambassador City Centre Hotel

2/10 Terrible

wall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Receptie on Jan 24, 2024
Dear Wall, thank you for leaving a review. We hope you had a pleasant stay in our hotel. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Jori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Very clean, staff were helpful and it’s a perfect location, close to everything you could need.
Stayed 4 nights in Dec 2023
Response from Receptie on Jan 24, 2024
Dear Jori, thank you very much for leaving a review with the best possible score. We are pleased that you had a pleasant stay in our hotel and that the location in the center with all facilities in the area was to your liking. We are pleased that hygiene was in order and that you are also positive about the service of the staff. Much value is attached to both. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for the Christmas market
This hotel is situated right in the heart of the beautiful town square, in the shadow of the stunning St Bavo's church. I have stayed in this area a few times, and thought it might be a little noisy with the market on, but it was so quiet and comfortable inside. The hotel itself is very nice, and the Christmas decorations were so pretty. The market stalls were right outside the hotel and all around the town. Haarlem is beautiful all year round, and I would definitely stay in the Ambassador again.
Stayed 4 nights in Dec 2023
Response from Receptie on Dec 26, 2023
Dear Sharon, thank you very much for leaving a review with a score of 10/10 and beautiful photos of the Christmas atmosphere in our hotel and in our surroundings. Good to read that the location of our hotel in the center opposite the beautiful Sint Bavo church was to your liking and that you would like to stay again. We are pleased that despite our central location, you experienced sufficient peace and quiet in your assigned room. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Mandy

Stayed 2 nights in Nov 2023
Response from Receptie on Nov 15, 2023
Dear Mandy, thank you very much for leaving a review. We hope you had a good stay in our hotel. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect!
Stayed 4 nights in Oct 2023
Response from Receptie on Nov 6, 2023
Dear Cristina, thank you very much for writing a review. Hopefully you had a pleasant stay in our hotel. Good to read that the location in the middle of the center was to your liking. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Receptie on Nov 8, 2023
Dear Michael, thank you very much for sharing a review. We hope you had a pleasant stay in our hotel. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Friendly staff, good location
The staff were friendly and helpful and took care to be accommodating for the elderly guest. The specific room was selected because it was described as accessible -- But there were no accessibility features in the bathroom / shower room (no railings, no cord to pull in case of a fall or an emergency).
Stayed 7 nights in Oct 2023
Response from Receptie on Nov 5, 2023
Dear Anonymous, thank you for writing a review. We are pleased that you experienced good service from the staff regarding allocating a suitable room. Our hotel has rooms that are accessible to disabled people. However, we do not have adapted hotel rooms with such facilities. For next time, we would advise you to pass on all requests prior to your stay. We will be happy to discuss a suitable solution and suitable room with you. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

joseph

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Receptie on Oct 26, 2023
Dear Joseph, thank you very much for sharing a review. Good to see from the score that you had a pleasant stay in our hotel. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

6/10 Okay

Eric

Traveled with partner
Liked: Amenities
This hotel has a excellent location. When we entered the hotel my wife asked how much we were paying to stay because the area and lobby was excellent. Once we entered our room she said some other things. There was a stain on the carpet just as we entered the room that made us look at the carpet more closely and we think that they should have replaced it already. The walls had marks all over and the curtains were dirty.The room had a nice size, shower was nice if you like drying the entire bathroom floor after using it. It was almost completely open to the rest of the bathroom. Our room had a vent pipe beside it and we listened to the air flow when ever it was quiet in the room. Fantastic location!
Stayed 3 nights in Oct 2023
Response from Receptie on Oct 26, 2023
Dear Eric, thank you very much for sharing a review. Good to read that you found the location of our hotel in the center and the lobby excellent. We strive to ensure a completely pleasant stay for our guests and we regret that you have experienced any dissatisfaction with the room assigned. For next time we would like to advise you to consult the reception. There is 24/7 service and we are happy to help you find a suitable solution, such as assigning another room that better meets your needs. Your comments regarding the condition of the room and the use of the bathroom are passed on internally as tips from the guest. We are pleased to announce that the rooms will soon be upgraded to the same style as the lobby. Your tip regarding the open concept in the bathrooms will be taken into account. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

6/10 Okay

Jared

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is central and mainly the redeeming quality at this facility. When we checked in, the staff at reception were rude and unnecessarily sarcastic. The room was out of date and needed repair (e.g., scuffs and dents in the walls). Hallways were dirty as well, with dirty laundry piled in the hallways. Noise in the hallways and above us were very loud.
Stayed 2 nights in Oct 2023
Response from Receptie on Oct 26, 2023
Dear Jared, Thank you very much for taking the time to write a review. Good to read that the location of our hotel in the center of the city was to your liking. Great value is attached to good service from the staff and we regret that you have experienced any dissatisfaction with this. Your specific feedback on this will be discussed internally to prevent this from happening in the future. Your comments regarding the room have been passed on internally as a tip from the guest. We are pleased to announce that the rooms will soon be renovated in the same style as the lobby. Housekeeping collects the laundry in the hallway and takes it away twice a day. This feedback will also be passed on internally as a tip from the guest. Perhaps this can be collected in another place out of sight of the guests. For next time, we would like to advise you to consult the reception if you are dissatisfied with or caused by noise in the assigned room. There is 24/7 service and we are happy to help you find a suitable solution, such as taking action on noise pollution or assigning another room that better meets your needs. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden expense beware.. Even though you have paid full price for your stay through expedia before arriving we paid over 1000 euros the hotel reception on checking in insist they take an 150 euro standing deposit for any damage to the hotel refundable after inspection after you leave the hotel. As a 71 year old I struggled to understand the reasoning, never experienced this before and questioned the chief receptionist who was very rude abrupt. Very upset that I dared question this and told us there was always an alternative which was to go elsewhere. Instead of being welcomed we were vilified for asking. We had just arrived. I asked her what the hotel rules were about damage and she refused to provide me any real detail Apart from a short form that i had to sign. They said that they did not have to tell expedia every detail of rules they may impose. The hotel is extremely hot and very uncomfortable and the room well used and looks rather downtrodden and beginning to become shoddy. We had to keep our french windows open as we had a garden room to get sufficient air.teenagers were playing football in the quadrangle and hitting the windows with the ball. You could hear everything through the paper thin walls. I remain depressed about the terrible disrespectful manner with which we were dealt at the hotel it was totally unnecessary and was not treated with the respect that normally receive as older people travelling abroad. This hotel is struggling and does not merit 3 stars
Stayed 7 nights in Sep 2023
Response from Receptie on Oct 13, 2023
Dear Karen, thank you for taking the time to write a review. We strive for a pleasant stay and good service for our guests and we regret that you have experienced any dissatisfaction with regard to the deposit payment at check-in. Our sincere apologies for this. Internal inquiries have shown that the staff has tried to explain that a deposit payment is required from our guests. This is also stated on the Expedia booking site. We regret that this information was not known to you in advance and was therefore an unpleasant surprise when checking into our hotel. This situation will be further discussed internally to prevent it from leading to dissatisfaction in the future. We will also discuss whether we will make the deposit age-related in order to optimize our service. Our goal is satisfied guests. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Adriana G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Elevator was broken, so taking the stairs to the 3rd floor quickly lost its charm. Other than this, the stay was safe and comfortable. Staff was friendly and accommodating.
Response from Receptie on Oct 5, 2023
Dear Adriana, thank you for leaving a review. We are pleased that you found your stay safe and comfortable. Good to read that the location of our hotel in the center was to your liking and that you found it perfect. We are pleased that you are so positive about the service of the staff. Much value is attached to this. Our sincere apologies for the inconvenience regarding the elevator. This had a few short malfunctions during your stay during the day, which meant that the elevator could not be called. Besides these moments, fortunately the elevator worked completely properly. It is also understandable that this was unpleasant, but you otherwise had a pleasant stay. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Conor

Stayed 3 nights in Sep 2023
Response from Receptie on Oct 4, 2023
Dear Conor, thank you very much for your stay in our hotel and your review with the best score 10/10! We are pleased that you had a pleasant stay in our hotel. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was helpful, but they had a problem with the the elevator jamming on certain floors. We were lucky it was working when we needed to take our luggage up to our room and back down, though we had to go to the 6th floor and then walk down to our room on the 5th floor.
Stayed 2 nights in Sep 2023
Response from Receptie on Oct 5, 2023
Dear Richard, thank you very much for writing a review. We are pleased that you had a pleasant stay. We are pleased that you are positive about the service of the staff. Much value is attached to this. Good to read that you did not experience any inconvenience with the elevator. The elevator had a few short malfunctions during your stay during the day, which meant that the elevator could not be called. Besides these moments, fortunately the elevator worked completely properly. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from Receptie on Oct 13, 2023
Dear Lauren, thank you very much for sharing a review with a score of 5/5! We are pleased that you had a pleasant stay in our hotel. Thank you again for leaving a review and we hope to welcome you again to our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The staff were very helpful. The room had great views and location fabulous. The bathroom however was not very clean and would have only taken a few minutes to clean thoroughly (grout in shower). The carpets in the corridor were very stained, dirty and floors in areas were sagging. The main floor is very beautiful but the rest of the hotel does not reflect that
Stayed 12 nights in Aug 2023
Response from Receptie on Sep 20, 2023
Dear Anonymous, thank you for leaving a review. We are pleased that you are so positive about the service of the staff. Much value is attached to this. We are happy that the location of our hotel in the center and the room assigned with a view of the beautiful Sint Bavo church were to your liking. We are sorry to hear that you have experienced dissatisfaction with the hygiene in the bathroom and the carpet. For next time we would like to advise you to consult the reception. There is 24/7 reception service and we will be happy to help you find a suitable solution, such as facilitating extra cleaning service. Your feedback will be discussed internally as a guest concern. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

6/10 Okay

Lyndel

Traveled with partner
Liked: Cleanliness
Good location. Clean room. We have stayed here previously — price went up, amenities went down.
Stayed 1 night in Aug 2023
Response from Receptie on Aug 23, 2023
Dear Lyndel, thank you for taking the time to write a review. We are glad that you had a good stay in our hotel and that you liked the location. We are pleased that you are positive about the hygiene. A lot of value is attached to this. Your opinion is highly valued, as it allows us to optimize our service. Unfortunately, all prices have gone up nationwide, including the prices within our hotel. Understandably this is unpleasant, but unfortunately there is nothing we can do about it. Our hotel still offers the same facilities as before, no changes have been made. For next time, we would like to advise you to submit specific requests prior to your stay. The wishes of guests are gladly taken into account when allocating a room and providing service. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hôtel great location and reasonable price
Stayed 1 night in Aug 2023
Response from Receptie on Aug 23, 2023
Dear Glen, thank you for sharing your review. We are glad that you had a good stay in our hotel and that you found the location right in the center great. Good to read that you were also satisfied with the price-quality ratio. A lot of value is attached to this. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for birthday balloons. Nice surprise
Stayed 1 night in Jul 2023
Response from Receptie on Aug 23, 2023
Dear Susanne, thank you very much for sharing a review. We are glad that you had a pleasant stay in our hotel and that you also liked the birthday decoration in the room. We have organized this with great pleasure. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Receptie on Aug 20, 2023
Beste Philip, bedankt voor het delen van een review. Goed om te lezen dat u een aangenaam verblijf heeft gehad in ons hotel. Nogmaals bedankt voor uw verblijf en het achterlaten van een review en wij hopen u in de toekomst nog eens te mogen ontvangen in ons hotel. Met gastvrije groet, Team Ambassador City Centre Hotel

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a great area with lots to do.
Stayed 1 night in Jul 2023
Response from Receptie on Aug 23, 2023
Dear Pamela, thank you very much for leaving a review. We are pleased that you had a pleasant stay in our hotel. Good to read that the location right in the center and all facilities in the area have been satisfactory. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Teresa mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel, in fabulous location near all the bars and market square. Rooms are simple but clean and large, bed is comfortable
Stayed 1 night in Jul 2023
Response from Receptie on Aug 23, 2023
Dear Teresa Mary, Thank you for leaving a review rated 5/5. We are pleased that you had a pleasant stay in our hotel and found it great. We are pleased that the location right in the center and all facilities in the area have been satisfactory. It is good to read that you are also positive about the allocated room and that you found it clean and large. Glad the bed was comfortable. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

2/10 Terrible

Marleen

Traveled with partner
Liked: Staff & service
We didn't sleep on Saturday night, the hotel management had decided to allow for a private disco party next to our room. It was ridiculous, loud and with screaming and drinking party goers next to our room and windows. the hotel staff member with the night shift apologized and tried to find us another room at midnight, but by then we were too exhausted to move rooms. Staff said they would get back to us about the problem the next day, but they never did.
Stayed 2 nights in Jul 2023
Response from Receptie on Aug 23, 2023
Dear Marleen, thank you for taking the time to write a review. We strive for a pleasant stay for our guests and regret that you experienced noise nuisance from an internal party that took place. Our sincere apologies for the inconvenience this has caused you. Thank you for consulting reception. We are very sorry that we did not have another room available at that time to move you and that this situation was not communicated properly, so that you have not heard from management. This will be discussed internally to avoid in the future. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Centre Hotel

10/10 Excellent

Nina, Ogden

Stayed 3 nights in Jul 2023
Response from Receptie on Aug 20, 2023
Beste Nina, hartelijk bedankt voor het delen van een review met de beste score. Goed om te lezen dat u een aangenaam verblijf heeft gehad in ons hotel. Nogmaals bedankt voor uw verblijf en het achterlaten van een review en wij hopen u in de toekomst nog eens te mogen ontvangen in ons hotel. Met gastvrije groet, Team Ambassador City Centre Hotel

8/10 Good

Kerry

Liked: Staff & service, room comfort
I am so glad we chose to stay in Haarlem instead of Amsterdam. Haarlem is a beautiful town full of flavor, culture and friendly people. The location of this hotel is excellent. You are perfectly situated in the middle of the action. The staff was extremely friendly and helpful and breakfast delicious. I originally started out in a church view room, but it was extremely loud due the the abundance of busy cafes on the street. The next morning the staff was happy to move me to a room in the back which was much quieter. The beds felt clean and comfortable, but the rest of the room/bathroom were a little worn. Overall, I thought it was great for the price
Stayed 3 nights in Jun 2023
Response from Receptie on Jul 5, 2023
Dear Kerry, thank you for taking the time to write a review. We are pleased that you are so positive about your stay in Haarlem and that you have found the location of our hotel right in the center of Haarlem to be excellent. We are pleased that you are also positive about the service of the staff and the breakfast buffet in our restaurant The Governor. We strive for a pleasant stay for our guests, and we regret that you were not able to sleep well the first night. Thank you very much for consulting the reception. There is 24/7 service and we are happy to look at a suitable solution, such as assigning another room that more closely meets your needs. It is also possible to pass on specific wishes prior to your stay, such as a quiet room at the back or high up in the hotel. The wishes of guests are gladly taken into account when allocating a room. Glad you found the beds clean and comfortable. Your feedback regarding the bathroom will be discussed internally as a point of improvement. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
No air conditioning
Stayed for two nights. Hotel has no air conditioning which makes it unbearable when the weather is good. Friendly staff but would never stay here again
Stayed 2 nights in Jun 2023
Response from Receptie on Jul 5, 2023
Dear Anonymous, thank you for writing a review. Your opinion is highly valued, as it allows us to optimize our service. We are pleased that you are positive about the service provided by the staff. For next time we would like to advise you to consult the reception. Our hotel has a 24/7 reception service and we are happy to assist with questions/requests. Our rooms do not have air conditioning. If desired, an extra fan can always be facilitated in the room. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the heat in the rooms and no air-conditioning
Stayed 3 nights in Jun 2023
Response from Receptie on Jul 5, 2023
Dear Peter, thank you for leaving a review. . It is good to read that you had a pleasant stay in our hotel in the center of the city. Our hotel rooms do not have air conditioning. We do offer fans in every room and can always facilitate an extra fan if desired. For next time we would like to advise you to consult the reception with questions / requests. There is 24/7 service and we are happy to look for a suitable solution.Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Uelun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy bed and convenient.
Stayed 4 nights in Jun 2023
Response from Receptie on Jul 5, 2023
Dear Uelun, thank you for writing a review with the best score 10/10! We are pleased to read that you had a pleasant stay in our hotel right in the center and that you found the bed in the allocated room very comfortable. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location could not be better, right in front of the oldest church and market square. Hotel lobby is very nicely decorated and reception Staff is very friendly and helpful. Room is nice and clean. Bed is very comfortable. Only downside: no air conditioning in the room. We had to keep the window open. Overall extremely good value for money.
Stayed 3 nights in Jun 2023
Response from Receptie on Jul 5, 2023
Beste Yan, bedankt voor het achterlaten van een review. Goed om te lezen dat de locatie van ons hotel midden in het centrum tegenover de prachtige Sint Bavo kerk naar wens is geweest. Het doet ons deugd dat u de lobby mooi ingericht heeft gevonden en het personeel vriendelijk en behulpzaal. Hier wordt veel waarde aan gehecht. Fijn dat u de toegewezen kamer mooi en schoon heeft gevonden en het bed zeer comfortabel. Our rooms do not have air conditioning. If desired, an extra fan can always be facilitated in the room. Our hotel has a 24/7 reception service and we are happy to assist with questions/requests. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Kathy, Lewisville

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Receptie on Jul 5, 2023
Dear Caroline, thank you very much for leaving a review. It is good to read that you had a good stay in our hotel in the center of the city. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

john

Traveled with partner
Liked: Property conditions & facilities
Great central location, with plenty of restaurants, cafes and bars nearby. A short, 10 minute walk from the train station. Staff was friendly, booked dinner reservations and arranged an airport taxi. All with a smile.
Stayed 2 nights in Jun 2023
Response from receptie on Jun 23, 2023
Dear John, thank you very much for sharing a review. We are pleased that you had a pleasant stay in our hotel. It is good to read that the location of our hotel in the middle of the city center and the facilities in the area, such as the train station, which is a 10-minute walk away, have been to your liking. We are glad that you experienced good service from the staff. A lot of value is attached to this. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly Staff.
Stayed 3 nights in Jun 2023
Response from receptie on Jun 23, 2023
Dear Anne, thank you for sharing a review. We hope you had a pleasant stay in our hotel. Glad the hygiene was to your liking. It is good to hear that you are positive about the service of the staff. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent (in the town center) and everything was within walking distance including the train station. The room good and it was quiet at night. Staff were friendly and helpful. Lots of museums and heritage sites near by as well as restaurants and pubs. We will definitely stay here again and highly recommend it.
Stayed 2 nights in May 2023
Response from receptie on Jun 2, 2023
Dear Philip, thank you very much for writing a review with a score of 5/5! It is good to read that you have found the location of our hotel right in the center to be excellent and that you are positive about all the facilities in the area. We are pleased that the service provided by the staff was satisfactory. A lot of value is attached to this. We are pleased that you would like to stay in our hotel again and recommend a stay to others! Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Carolyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2023
Response from receptie on Jun 1, 2023
Dear Carolyne, thank you very much for writing a review with a score of 5/5! We are happy that you had a pleasant stay in our hotel. Good to read that you found the location right in the center great. Thank you again for leaving a review and we hope to welcome you again in our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from receptie on May 29, 2023
Beste Thomas, hartelijk bedankt voor het achterlaten van een beoordeling. Wij hopen dat u een prettig verblijf heeft gehad in ons hotel. Nogmaals bedankt voor uw verblijf en het achterlaten van een review en wij hopen u in de toekomst nog eens te mogen ontvangen. Met gastvrije groet, Team Ambassador City Centre Hotel

6/10 Okay

Joseph

Disliked: Property conditions & facilities
The location is terrific and the staff friendly, but the room was uncomfortably warm and the only way to get relief was to run the ceiling fan. The problem must have been on the hotel’s HVAC because the weather wasn’t hot.
Stayed 3 nights in May 2023
Response from receptie on May 24, 2023
Dear Joseph, thank you for sharing this review. It is good to read that you have found the location of our hotel in the center of the city to be great. Glad that the service of the staff was also to your liking. Your opinion is highly valued, as it allows us to optimize our service. We are sorry to hear that you experienced dissatisfaction with the allocated room and lighting. Understandably this has been an unpleasant situation. We strive for a pleasant stay for all our guests. For next time we would like to advise you to consult the reception. We are happy to look at a suitable solution such as sending the technical service or assigning another room. Thank you again for staying and leaving a review and we hope to see you again in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the restaurant. We did the 3 course surprise meal two nights and the food was incredible and beautifully prepared. Look forward to when we can visit again.
Stayed 2 nights in May 2023
Response from receptie on May 24, 2023
Dear Michael, thank you very much for leaving this review. We are pleased that the service provided by the staff was satisfactory. We are pleased that you are also so positive about your visit to our restaurant The Governor. We also look forward to welcoming you again in our hotel. Thank you again for staying and leaving a review and we hope to see you again in the future. Kind regards, Team Ambassador City Center Hotel

6/10 Okay

Denise

Liked: Staff & service
Quiet stay only during the week
This hotel is located in the heart of the tourist district in Haarlem, hence it’s very convenient. However, do not book a room on the weekend overlooking the square. Our first night was sleepless thanks to the partying outside the hotel. We were able to change our room the next day. Reception staff for the most part were friendly and very knowledgeable. The buffet breakfast was the exact same each day, we would prefer a variety day to day. Lovely town !
Stayed 3 nights in May 2023
Response from Reception on May 19, 2023
Dear Denise, thank you very much for sharing a review. It is good to read that you are so positive about the location of our hotel right in the center and that you have found it convenient. This location is sometimes accompanied by sounds from the center. We always strive for a pleasant stay for our guests and are pleased that you found the service of our staff to be good. Thank you for consulting the reception. There is 24/7 service and we are happy to look for a suitable solution. We are glad that allocating a different room has been to your liking. Your opinion is highly valued. Your feedback regarding more variety in the breakfast buffet will be passed on as a tip from the guest. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reception on May 19, 2023
Dear Stefan, thank you for leaving a review and good rating. We hope you had a pleasant stay in our hotel. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location. Very good breakfast. Very friendly staff.
Stayed 1 night in May 2023
Response from Reception on May 19, 2023
Dear Thomas, thank you so much for sharing a review. We are pleased that you had a pleasant stay in our hotel and found the location right in the center to be excellent. It is good to read that you enjoyed the breakfast buffet in our restaurant The Governor and that you are also positive about the service of the staff. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Joseph

Liked: Staff & service
OK, Not Luxurious
A good place to stay in Haarlem. Fairly basic. Small bathroom, no place to put cosmetics.
Stayed 5 nights in Apr 2023
Response from receptie on May 11, 2023
Dear Joseph, thank you very much for writing a review. We are pleased that you found our hotel to be a good place to stay. Your opinion is highly valued, as it allows us to optimize our service. Your feedback regarding more storage space in the (bath) room will be discussed in the next management team meeting for improvement. Thank you again for staying and leaving a review and we hope to see you and your group again in the future. With warm regards, Team Ambassador City Center Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Good central location
Perfect central location with view of church and Kingsday festivities. Friendly staff. Breakfast fruit could have been more imaginative than just bananas and tangerines.
Stayed 4 nights in Apr 2023
Response from receptie on May 17, 2023
Dear John, thank you very much for leaving a review with a score of 10/10! We are pleased that you have found the location of our hotel right in the center to be perfect. We are glad that the allocated room with a view of the Sint Bavo church was to your liking and that you enjoyed the view during the King's Day festivities. We are glad that you are also positive about the service of the staff. Your opinion is highly valued, as it allows us to optimize our service. We hope you enjoyed the breakfast buffet in our restaurant The Governor and will discuss your feedback regarding the fruit internally. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, the staff friendly and helpful, and the room was quite nice.
Stayed 1 night in Apr 2023
Response from receptie on May 11, 2023
Dear Michele, thank you very much for leaving a review. We hope you had a pleasant stay. We are glad that the location of our hotel in the center of the city was to your liking. We are glad that you experienced good service from our staff. A lot of value is attached to this. It is good to read that you are also positive about the allocated room. Thank you again for staying and leaving a review and we hope to see you and your group again in the future. Best regards, Team Ambassador City Center Hotel

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from receptie on May 11, 2023
Beste Harry, hartelijk bedankt voor het achterlaten van een review. Wij hopen dat u een prettig verblijf heeft gehad in ons hotel midden in het centrum. Nogmaals bedankt voor uw verblijf en het achterlaten van een review en wij hopen u en uw groep in de toekomst nog eens te mogen ontvangen. Met gastvrije groet, Team Ambassador City Centre Hotel

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Awesome room #121; large room right on the canal😁😁😁
Stayed 1 night in Apr 2023
Response from receptie on May 17, 2023
Dear Sherry, thank you very much for sharing a review with the score 10/10! We are pleased that you would also highly recommend a stay at our hotel to others. We strive for a pleasant stay for our guests. We are happy that the allocated room was to your liking. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

4/10 Poor

Myra Hendrika

Liked: Cleanliness
Stayed 5 nights in Apr 2023
Response from receptie on May 11, 2023
Dear Myra, thank you for leaving a review. We hope you had a pleasant stay in our hotel right in the center. Thank you again for staying and leaving a review and we hope to see you and your group again in the future. Kind regards, Team Ambassador City Center Hotel

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room clean. Staff stored our luggage until our room was ready so that we could sight see. Excellent
Stayed 3 nights in Apr 2023
Response from receptie on May 11, 2023
Dear Allison, Thank you for leaving a review. It is good to read that you experienced good service from the staff. A lot of value is attached to this. We are glad that you are also positive about the hygiene in the assigned room. We are pleased that the use of the luggage room has been satisfactory. Thank you again for staying and leaving a review and we hope to see you and your group again in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location couldn't be better, right in front of the city square. The place has a very good restaurant with outside tables very European style. One caveat. This hotel is not for large or out of shape people or people with lots of luggage. Lots of steep stairs. Getting to the rooms is like solving a puzzle. Still, once in the room, it is fantastic.
Stayed 3 nights in Apr 2023
Response from r on May 17, 2023
Dear Ricardo, thank you for taking the time to write a review. We are happy to read that the location of our hotel right in the center could not have been better for you! We are glad that you also enjoyed your visit to our restaurant The Governor. Your opinion is highly valued, as it allows us to optimize our service. We would like to advise you to pass on specific wishes prior to your stay for a next time. The wishes and needs of our guests are gladly taken into account when allocating rooms. Thank you again for staying and leaving a review and we hope to welcome you back to our hotel in the future. Kind regards, Team Ambassador City Center Hotel

8/10 Good

Edward

Stayed 4 nights in Apr 2023
Response from receptie on May 11, 2023
Dear Edward, thank you for leaving a review. We hope you had a pleasant stay in our hotel right in the center. Thank you again for staying and leaving a review and we hope to see you and your group again in the future. Kind regards, Team Ambassador City Center Hotel