Hacienda Yaxcopoil Tours

The hotel is excellent and all the staff is great! Only one suggestion. A hotel of this category should not ask for a voluntary tip for the cleaning staff. Hotels of similar level in other parts of the world don’t ask for any extra payments.

Great rooms and full size bathrooms- great staff

This Haçienda is 9 minutes outside of town and surrounded by countryside The front and public parts of the hotel are very attractive and have a faded beauty that is lovely. Our room was fine if a little tired and needed some love. The young woman who checked us in may have been having a bad day but she was very short with us, looking pointedly at her watch as if to say our presence wasn’t convenient and quick to tell us what we couldn't do or have rather than what we could. We noticed she treated an elderly couple similarly later and even made them carry all their bags to their room in the grounds. The other staff were sweet but breakfast service was agonisingly slow. We checked out fast. Fine for an overnight but don’t seek it out unless you hear they’ve worked on the service!