Ratings based on 63 Verified Reviews

3.9 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Should be better

Posted Oct 19, 2014 on Hotels
I had stayed one night at the hotel. I should say that the hotel needs major renovation otherwise it should be removed from Rotana network
Comment from Hotel Management
Jan 3, 2015 by Tamar, Hotel Management
Dear Valued Guest, Allow me first to thank you for your visit to the Tamar Rotana Hadeth-Beirut. First and foremost, please accept my sincere apologies for any inconvenience you have experienced during your stay. I have taken note of your valuable comments, and these will be shared by the concerned departments for the purpose of bringing the improvements needed. Once again thank you and I do hope that this experience will not deter you from using our hotel in the future, as we will have the pleasure of welcoming you back to our premises. Sincerely yours, Ursula Chidiac General Manager
3 out of 5
by Tareq from Saudi Arabia

Posted Sep 10, 2014 on Hotels
I really enjoyed my stay however, the neighbourhood in which the hotel is located, is terrible. It's dirty and the gardins behind the hotel is full of dogs which are capable to bark for 24 hours.
Comment from Hotel Management
Nov 22, 2014 by Tamar, Hotel Management
Dear Mr. Tareq, Thank you very much for staying at the Tamar Rotana - Hadeth-Beirut and for completing our guest questionnaire. We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Please accept our sincere apologies for the inconvenience that you experienced with regards to the dogs' Noise, and please note that different room location will be given to you on your next visit. Once again thank you for staying at Tamar Rotana - Hadeth-Beirut and we are looking forward to welcoming you back in the near future. Yours sincerely, Ursula Chidiac General Manager
5 out of 5
by Rob from UAE

friendly and always accommodating

Posted Aug 23, 2014 on Hotels
I have stayed at Rotana many times, and my experience is always pleasurable, as is the staff and service. Congratulations Rotana!
Comment from Hotel Management
Nov 8, 2014 by Tamar, Hotel Management
Dear Mr. Rob, We are delighted to know that you enjoyed your stay with us , and that we succeeded in meeting your expectation in terms of service and staff which made your experience always pleasurable as you mentioned. Thank you for your review and we look forward to the pleasure of welcoming you back to The Tamar Rotana in the near future. Best Regards, Ursula Chidiac General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Lebanese Mountains

Posted Aug 7, 2014
Pros: Being between Beirut and Lebanese Hills
Cons: Expedite service request
Location: Excellent location
Expensive hotel, compared to the service. The internet and car parking should be free of charge.
Comment from Hotel Management
Feb 7, 2015 by Tamar, Hotel Management
Dear Guest, Thank you for your review on Expedia.com. Please accept our apologies for any inconvenience you experienced during your stay. Kindly note that the internet and parking fees cannot be free as per our Rotana's policy, In addition to that, please note that our prices compared to other hotels in Lebanon are very competitive since we offer a high internet speed. I do hope to have the pleasure of welcoming you back to Tamar Rotana sometime in the near future. Best Regards, Ursula Chidiac General Manager
5 out of 5
by Ghassan Chamma

Posted Aug 4, 2014 on Hotels
Comment from Hotel Management
Oct 11, 2014 by Tamar, Hotel Management
Dear Mr. Chamma, Thank you very much for staying at the Tamar Rotana and for rating us five stars. We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Mr. Chamma, I do hope to have the pleasure of welcoming you back to Tamar Rotana - Hadeth some time in the near future. Yours sincerely, Ursula Chidiac General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi/Atlanta, GA

Great hotel for the price!

Posted Aug 2, 2014
Its an older hotel, but quite comfortable and very clean. The price was really good. The only complaint was that the people taking the room service orders didn't seem familiar with their own menu. A bit annoying but not a deal breaker.
Comment from Hotel Management
Feb 14, 2015 by Tamar, Hotel Management
Dear Ms. Kari- Ann, Thank you very much for your post. We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Ms. Kari- Ann, we have noted your comments regarding the room service experience, and this will be handled by our Food and Beverage manager to investigate and avoid the recurrence of such issues in the future. Kindly accept our apologies for any inconvenience caused. Looking forward to welcoming you back in the near future at our premises. Best Regards, Ursula Chidiac General Manager
2 out of 5
by A verified traveler from kuwait

Bad service

Posted Jul 11, 2014
NO FIRT AID KIT IN THE HOTEL!!!!!!!!!!!!! Shame...
Comment from Hotel Management
Jan 24, 2015 by Tamar, Hotel Management
Dear Mr. Hassan, Greetings from Tamar Rotana and thank you for your input. Kindly accept our apologies regarding any inconvenience during your stay, and please note that the first aid kits are available and we have trained fist aiders among our staff. Mr. Hassan, once again thank you for your feedback and we are looking forward for your next visit to assure you of our best services at all times. Best Regards, Ursula Chidiac General Manager
5 out of 5
by A verified traveler

Great Location

Posted Jun 30, 2014 on Hotels
Great location. Friendly staff.I recommend this hotel for any occasion, leisure or business!!!
Comment from Hotel Management
Sep 6, 2014 by Tamar, Hotel Management
Dear Sir, Greetings from Tamar Rotana Beirut. It was a great pleasure to read your positive post regarding your recent experience at the Tamar Rotana and to know that our location was convenient to your stay On behalf of Tamar Rotana team we thank you, and definitely look back to welcoming you again for another great experience. Sincerely yours, Ursula Chidiac General Manager
5 out of 5
by Mike Chase from USA

Home sweet home

Posted May 15, 2014 on Hotels
I have stayed at this hotel a number of times. And I have gotten to know many of the staff who are all very friendly and helpful. So it is like coming home. They have an excellent buffet breakfast, a nice gym and pool.
Comment from Hotel Management
Sep 20, 2014 by Tamar, Hotel Management
Dear Mr. Chase, Greetings from Tamar Rotana. It was a great pleasure to read your positive post aand that you considers Tamar Rotana as your home in Beirut. We are glad you enjoyed your stay and the diversity of environment within the hotel from the spa to the gym to pool area, Le Jardin Restaurant, and that you found our breakfast buffet excellent On behalf of Tamar Rotana Team I thank you and we certainly hope to welcome you back at your home in the near future. Sincerely yours, Ursula Chidiac General Manager
4 out of 5
Recommended
for Everyone
by Ahmed from Jeddah

Good staff and facilities

Posted May 2, 2014
I use the hotel for business trip. Staff are prompt and friendly. Location was good for my visit purpose yet it might not be the best for a tourest.
Comment from Hotel Management
Jan 17, 2015 by Tamar, Hotel Management
Dear Mr. Ahmed, Thank you for choosing Tamar Rotana for your stay and for sharing your feedback. We are very glad to know that our location is convenient to your business stay, and that our team and services have met your expectations. On behalf of Tamar Rotana team we thank you, and definitely look back to welcoming you again at our premises. Sincerely Yours, Ursula Chidiac General Manager