Ratings based on 214 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from boston, ma
Nice hotel, excellent staff, extremely thin wallsPosted Dec 18, 2017
Hotel lobby very nice, and the staff from the front desk to housekeeping was top notch. Room was a nice size, and nicely decorated along with a very easy to use climate control system. Bed was comfortable, and 4 pillows allowed ability to find perfect combination of firm or plush. Bathrooms were nice, however the shower curtain was a tad too short, so it was hard to keep 100% of the water inside shower. Only real complaint is how thin the walls were. We could hear everything from our neighbors coughing to whatever they were watching on tv/talking about. Not a huge deal, but when you’re trying to get to bed relatively early for an early start, you may not get quiet you’re hoping for. Overall, would stay again.
by A verified traveler
Expedia made a mistake on the reservation.Posted Nov 12, 2017
Cons: Everything, especially the management, who would not consider the mistake Expedia made.
Location: It is an awful place, with nothing to do.
Expedia made a mistake on the reservation, so we never got to stay. But both Expedia and the Marriott in Amherst/ Hadley screwed us over. Both are terrible places, and will never get our business again.
for Everyoneby A verified traveler from msssachusetts
Posted Oct 22, 2017
Very nice well maintained hotel with very friendly staff
for Everyoneby A verified traveler from alexandria, VA
Very clean facility near Amherst.Posted Oct 3, 2017
We'll trained staff explained breakfast options to ensure we didn't spend more than necessary. Nightcap well prepared. Excellent service overall.
for Everyoneby A verified traveler
Pleasant surprisePosted Sep 29, 2017
Very close to Amherst college. The bathroom had nice touches such as plenty of towels and hooks. Room has a pull out table that comes in handy and many places to enjoy the outdoors.
by Gregory Boyce
Nice for businessPosted Sep 14, 2017 on Hotels
by A verified traveler from Sydney
Reasonable hotelPosted Sep 14, 2017
Cons: Check the bathroom and renovate it
Although recently renovated the bathroom in the room we stayed in was a major disappointment. The bath/shower tap was almost impossible to turn on without a lot of brute force. The shower head was full of scale and who knows what else. There was mould in the tiles surrounding the bath.
by A verified traveler
Nice place to stayPosted Sep 11, 2017 on Hotels
Room was clean and comfortable. Staff was very pleasant.
Posted Sep 4, 2017 on Hotels
Good place to stay when you visit UMassPosted Sep 4, 2017 on Hotels
Typical, dependable Courtyard by Marriott. The most disappointing thing was the bed. Hard as a rock. But room was clean, front desk was pleasant, area was great, right near UMass. Price was acceptable.