Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Maryland

Excellent location and front desk staff

Posted Dec 2, 2016
Pros: Pros -- Location. Huge breakfast. If you aren't nitpicky and just want a decent comfortable room to attend a show, this is a great inexpensive option.
Cons: Cons -- Rooms need a renovation - they are quite dated.
Location: Very near historic downtown Hagerstown. Maryland Theater within walking distance. Great German restaurant right down from theater - sauerbraten!
To start off, be aware that this is an older property and the guest rooms are dated and could definitely use a renovation. With that said, it was as clean as it could be made to be. Yes the carpets were somewhat worn, and yes there were mold (?dark?) stains over the shower head, and yes the lotion-holders were falling off the wall, so if you're expecting a 5-star place to impress someone, this isn't it. However, the bathtub itself was spotless, the sheets and towels were nice quality and clean, the front desk staff was very polite and accommodating, and the free breakfast was very good (hot items like eggs, bacon, sausage, gravy, fried potatoes, biscuits, waffles/pancakes; cold items like pastries, cereal, fresh fruit, yogurt, etc. -- huge selection.) Overall, I felt it was fine, and the location was extremely convenient for attending shows at the Maryland Theater. Cost-effective. One odd thing -- I asked a maid in the hallway for more towels. I can understand not speaking English, but I would think a maid would know the word "towels" in several different languages. She just looked puzzled and said something in another language. I asked "bath towels?" and she still didn't know. On our way out we asked the front desk and the towels were there when we returned after dinner. Funny thing - the shower had two dispensers on the wall - one labelled "shampoo" and the label had fallen off the other. Someone had written "other sh**" on the second dispenser. LOL.
5 out of 5
by A verified traveler from virginia

fridaY night in Hagerstown

Posted Oct 30, 2016
Location: Great selection of restaurants and shopping
Staff and front desk were super friendly. Rooms were spaxious and clean. Quiet hotel for a Friday night. Great time at this location. Will be back for sure.
2 out of 5
by A verified traveler

Posted Oct 4, 2016
Worried about the car being broken into during the night
3 out of 5
by A verified traveler

Nice overnight

Posted Sep 20, 2016
Bathroom light and fan made loud noise otherwise not bad
4 out of 5
by A verified traveler

Great hotel at a modest price.

Posted Sep 19, 2016
Stayed here 20+ yrs. ago and found it as comfortable as then. Bath could have been a bit cleaner. Otherwise great. Comfy bed.
2 out of 5
by A verified traveler

Posted Sep 11, 2016 on Hotels
was nice until checkout. had pay 65 dollars more than i was supposed to
4 out of 5
by A verified traveler

Good experience.

Posted Sep 11, 2016
Hotel is clean and staff is pleasant. 24 hour restaurant connected.
4 out of 5
by A verified traveler

Great staff and room size! Bad area

Posted Sep 10, 2016 on Hotels
Staff was fantastic! Room is very large but the hotel is very dated. 80'S-90'S style. My biggest complaint is the surrounding area. Asked daily for money from locals that hover around the hotel. Other issues that transpired in the parking lot I will not disclose. Did not feel safe at all every time I walked out the hotel.
4 out of 5
by A verified traveler

Business trip to Hagerstown.

Posted Sep 5, 2016 on Hotels
The room was very comfortable but had trouble cooling it with the A/C which didn't do the job too well.
4 out of 5
by A verified traveler from Scottsdale

Will stay here again

Posted Sep 3, 2016 on Hotels
We got a great rate from Hotels.com and I was able to use my free night to stay here. All the employees were friendly. We had a problem getting Direct TV to connect and they came and fixed it. The hot breakfast each day was great. I cannot eat sugar or too many carbs so the scrambled eggs and sausage were perfect for me.