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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
1801 Dual Hwy, Hagerstown, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 343 out of 851 reviews" "
Rating 8 - Good. 299 out of 851 reviews" "
Rating 6 - Okay. 132 out of 851 reviews" "
Rating 4 - Poor. 51 out of 851 reviews" "
Rating 2 - Terrible. 26 out of 851 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet sounds loose needs work. Rugs not in good shape.
Stayed 1 night in Apr 2024

10/10 Excellent

Ally, Wilmington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

6/10 Okay

Karla

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clerk was not happy at check in. She held her hand out for license and credit card but would not hand them back. She slid them on the counter to return them when I held my hand out.
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean Staff was very friendly
Stayed 1 night in Mar 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel when traveling through town!
Stayed 1 night in Mar 2024

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the beds were double, not queen, but we made due.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerstin

Stayed 2 nights in Mar 2024

2/10 Terrible

John

Traveled with partner
Disliked: Property conditions & facilities
I called in advance of my visit to confirm they have a pool. They said yes. Upon arrival, there is a note on the pool door stating it is out of order. I called your customer service. They confirmed it was closed since Covid. This is false advertising and I request a full refund b
Stayed 1 night in Mar 2024

8/10 Good

Edgardo, Philadelphia

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel will be rprted to the local health department as it has s infested with cockroaches, has black mold in the bathrooms , found mice droppings in the bed on a bed sheet and on the bathroom floor. Floors and carpets are filthy. Yogurt at breakfast was outdated.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

4/10 Poor

Catherine, Daytona

Traveled with family
Showers too cold for a long time then too hot, pillows way too soft.
Stayed 3 nights in Jan 2024

8/10 Good

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing there. The only thing I didn't like was I didn't have hot water for a shower the 2nd morning I was there.
Stayed 2 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mireille

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angelina

Stayed 4 nights in Dec 2023

6/10 Okay

Joyce

Disliked: Cleanliness
The bathroom fan was extremely loud as was the heating unit.
Stayed 1 night in Jan 2024

8/10 Good

Susan, Essex Jct

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Dawn

Traveled with partner
Disliked: Cleanliness, staff & service
Carpet and sofa had very obvious stains. Front desk clerk very rude. Family in adjoining room very noisy til well after midnight.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, large room and clean. Facility was very clean and affordable. Wish it was closer to Rte81.
Stayed 1 night in Dec 2023

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service especially for checking in. Didn't like the refrigerator because someone left a sandwich in it.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023

10/10 Excellent

Yingfu

Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room
Stayed 1 night in Dec 2023

8/10 Good

Ronni, Liverpool

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Rooms could have been a bit more updated.
Stayed 3 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accommodating. The pool was unfortunately closed and under maintenance. I left my watch behind in the room I stayed in and they were nice and honest about it and called me! Definitely recommend!!
Stayed 1 night in Nov 2023

10/10 Excellent

William

Stayed 1 night in Nov 2023

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Room was clean and comfortable. Ive stayed here before and I'll probably stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Bonnie

Traveled with family
Stayed 1 night in Nov 2023

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 1 night in Nov 2023

6/10 Okay

Germaine

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were clean and spacious but the facility was not in good repair. The pool was closed. The breakfast was very poor. The bread was stale and the food did not appear fresh. The coffee was weak.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants. Friendly, helpful front desk staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Eric

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friends were in town for a funeral and the stay was perfect. We didn’t have to worry about a thing when it came to our stay. Breakfast was a nice perk. Staff was very friendly and accommodating. Thank you.
Stayed 2 nights in Oct 2023

4/10 Poor

FELICIA

Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Fan in the bathroom was broken making loud awful sound n slight smell of piss as u enter the room.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel was clean, but it could use an update. My desk chair wouldn't go up or down, and it was stuck in a low position. I wasn't able to use the desk comfortably. The bed was clean and comfy and it had plenty of assorted pillows.
Stayed 3 nights in Oct 2023

6/10 Okay

Jeffrey

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Jennina

Great service
Stayed 1 night in Oct 2023

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa, brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Old beat down hotel. Cracks in the wall. Found Roaches and insects. Breakfast food was a joke. No eggs, no sides, just bread. Coffee was out. Would not recommend.
Stayed 1 night in Oct 2023

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
My advice is do not stay here. All night there was loud music from lobby. Many guests were complaining. I could not sleep due to noise. I requested refund the next morning but they did not give me
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023