Ratings based on 98 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario,Canada

best hotel in Hagerstown

Posted Jan 9, 2017
Pros: The room was spacious and the bed super comfortable! Very quiet- no street noise.Great comprehensive breakfast in lobby .The staff were very friendly.
We have stayed at several hotels in Hagerstown enroute to North Carolina, but this by far is the best.After a grueling day on the road it was wonderful to walk in to this hotel and be able to have a glass decanter dispensing fresh lemon water and then go and sit in front of their 20 foot fireplace and relax in an upholstered wingback chair in front of the cozy fire! Kudos to you Comfort Suites!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Dec 6, 2016
Very close to the highway. The rooms were okay for the price. The bathrooms could use a little upgrade as they appear old. I understand that the facility is smoke-free but you could still tell that the room has been smoked in before.... Overall not bad.
3 out of 5
Recommended
for Everyone
by A verified traveler from ahoskie, nc

Good road hotel

Posted Nov 28, 2016
Pros: Roomy
Cons: Breakfast
This is a comfortable road hotel. Rooms are clean and comfortable and staff is friendly. Breakfast is mediocre.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ahoskie, United States of America

Fine for overnight stay

Posted Nov 24, 2016
The room was clean and quiet. Fine for a place to stop along the highway.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

great place to stay.

Posted Nov 8, 2016
Pros: the breakfast was outstanding and the coffee about the best I've had in a hotel. The staff was was friendly and helpful.
Location: sightseeing close by and outlets 10 minute ride
the room was clean and quiet and comfortable. breakfast was great with a lot to choose from.
3 out of 5
by A verified traveler

Posted Nov 7, 2016
We requested a crib with our reservation , which I had to go ask for after arriving. Front desk staff was embarrassed to give me a crib with the mattress torn & over half of the bare foam exposed. Also beside one bed there was a large section of drywall caved in, as if someone's butt broke a large oval into it. Our pull out sofa was broken on one end, with the mattress sagging & wires exposed. So we couldnt use it in place of the crib. Our second room had chips out of the tub porcelain.
5 out of 5
Recommended
for Everyone
by A verified traveler from Union City, NJ

Front Desk staff Outstanding

Posted Nov 6, 2016
As the result of an incorrect check-in date for my recent stay, made through Expedia but perhaps my error, there was not reservation when I arrived. The Comfort Suites desk clerk was extremely helpful in not only checking in but also clearing up the error with Expedia and having Expedia dispense with a fee for changing the reservation. Thank you Comfort Suites
Comment from Hotel Management
Nov 9, 2016 by Barb, Hotel Management
You are very welcome! Thank you for taking the time to post your comments on-line! We are happy that we were able to help with this, and avoid an extra fee for you. Thanks again for choosing the Comfort Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Outstanding Comfort

Posted Oct 1, 2016
This is by far the best Comfort Inn I have ever been too
Comment from Hotel Management
Nov 9, 2016 by Barb E, Hotel Management
Thank you so much! We are thrilled to hear that you enjoyed your stay with us. We appreciate you taking the time to share your comments on-line, and hope that your next visit is even better than the first.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, clean, easy access.

Posted Sep 1, 2016
Only problems were TV reception poor and flickering on many channels and eggs were not tasty, seemed to be powdered eggs maybe? Otherwise a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value!!

Posted Aug 29, 2016
Excellent value , rooms clean and large. Comfortable beds and great breakfast!
Comment from Hotel Management
Aug 30, 2016 by Barb, Hotel Management
Thank you for posting such nice comments regarding your stay at the Comfort Suites. We are delighted to hear that you had a great experience. We value your business and hope to see you again. Sincerely, Barb Estrada