Convenient & easy access hotel to roads & food.
Posted Jan 22, 2017
Check in was quick & easy & front desk staff courteous. Lobby & entry way were nicely maintained, even after a light snowfall. Seeing a working fireplace with free refreshment was quite inviting. Initial viewing revealed beds, couches, chairs, lights & other features in good working condition. Staying more than one day it was important to have space for family. On 2nd day housekeeping knocked on doors before check out time. They were asked to pay special attention to issue in a bathroom & both attendants seemed to understand the request. Upon our return, hours later, bathroom issue was not addressed, beds were not made nor carpeting vacuumed. The heater & fan worked well for the suite but the cooling feature was not functioning. The hair dryer in a bathroom also stopped working on 3rd day. Staff was apologetic for issues & hopefully corrected same before other guests checked in.
Comment from Hotel Management
Feb 13, 2017 by Barb, Hotel Management
Thank you for taking the time to post your review of the Comfort Suites. We apologize for the issues you experienced with the housekeeping staff. It is apparent that they did not understand your requests, and should have contacted the front desk for clarification. They also should not have disturbed you before check-out time. I will address this with them immediately.
All employees have, and are required to wear nametags. I will make sure they are doing this as well.
Your feedback is very important to us as it gives us the opportunity to see things from a guests perspective, and to address items that we were not aware of. Thank you for helping us provide future guests with the great stay you all deserve.