Ratings based on 414 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Feb 12, 2017
Room was clean and spacious. Excellent stay for the price. Equal to rentals at twice the price.
Comment from Hotel Management
Feb 13, 2017 by Barb, Hotel Management
Thank you for posting your comments about your stay at the Comfort Suites. We are so pleased to hear that you found your room to be clean and comfortable, and a great value! We appreciate your business and hope to see you again. Sincerely, Barb Estrada
4 out of 5
Recommended
for Everyone
by A verified traveler from New York State

Convenient & easy access hotel to roads & food.

Posted Jan 22, 2017
Pros: Having an indoor pool, full breakfast, daily newspaper, working/clean ice & vending machines was much appreciated.
Cons: Name tags/badges or shirts with names would be most helpful for staff to wear. Housekeeping staff needs to understand basic English.
Location: Shopping malls & a variety of restaurants can satisfy any needs. Lots of historic interests in the area.
Check in was quick & easy & front desk staff courteous. Lobby & entry way were nicely maintained, even after a light snowfall. Seeing a working fireplace with free refreshment was quite inviting. Initial viewing revealed beds, couches, chairs, lights & other features in good working condition. Staying more than one day it was important to have space for family. On 2nd day housekeeping knocked on doors before check out time. They were asked to pay special attention to issue in a bathroom & both attendants seemed to understand the request. Upon our return, hours later, bathroom issue was not addressed, beds were not made nor carpeting vacuumed. The heater & fan worked well for the suite but the cooling feature was not functioning. The hair dryer in a bathroom also stopped working on 3rd day. Staff was apologetic for issues & hopefully corrected same before other guests checked in.
Comment from Hotel Management
Feb 13, 2017 by Barb, Hotel Management
Thank you for taking the time to post your review of the Comfort Suites. We apologize for the issues you experienced with the housekeeping staff. It is apparent that they did not understand your requests, and should have contacted the front desk for clarification. They also should not have disturbed you before check-out time. I will address this with them immediately. All employees have, and are required to wear nametags. I will make sure they are doing this as well. Your feedback is very important to us as it gives us the opportunity to see things from a guests perspective, and to address items that we were not aware of. Thank you for helping us provide future guests with the great stay you all deserve. Sincerely, Barb Estrada
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario,Canada

best hotel in Hagerstown

Posted Jan 9, 2017
Pros: The room was spacious and the bed super comfortable! Very quiet- no street noise.Great comprehensive breakfast in lobby .The staff were very friendly.
We have stayed at several hotels in Hagerstown enroute to North Carolina, but this by far is the best.After a grueling day on the road it was wonderful to walk in to this hotel and be able to have a glass decanter dispensing fresh lemon water and then go and sit in front of their 20 foot fireplace and relax in an upholstered wingback chair in front of the cozy fire! Kudos to you Comfort Suites!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Dec 6, 2016
Very close to the highway. The rooms were okay for the price. The bathrooms could use a little upgrade as they appear old. I understand that the facility is smoke-free but you could still tell that the room has been smoked in before.... Overall not bad.
3 out of 5
Recommended
for Everyone
by A verified traveler from ahoskie, nc

Good road hotel

Posted Nov 28, 2016
Pros: Roomy
Cons: Breakfast
This is a comfortable road hotel. Rooms are clean and comfortable and staff is friendly. Breakfast is mediocre.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ahoskie, United States of America

Fine for overnight stay

Posted Nov 24, 2016
The room was clean and quiet. Fine for a place to stop along the highway.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
5 out of 5
by A verified traveler

Convenient and comfortable

Posted Nov 19, 2016 on Hotels
The perfect spot for a stop driving from FL to NY. Easy on and off the highway. Very friendly and helpful staff. Great accommodations.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Centrally located to tour the area. Staff was courteous and efficient at check in. Breakfast was served hot and lots of variety.