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The staff is always nice and friendly. The rooms are clean and comfy. They have a pool & gym area which is nice.
Dawn
Stayed 2 nights in Apr 2024
Response from Janet Adams, General Manager on Apr 14, 2024
Thank you for taking the time to review your stay at the Country Inn & Suites. We appreciate your kind feedback regarding our friendly staff and the cleanliness of our property. I will be sure to pass your compliments along to the staff. Please come back to stay with us again soon.
Response from Janet Adams, General Manager on Apr 14, 2024
Thank you for your review of the Country Inn & Suites of Hagerstown, MD. We are elated to learn that you had an enjoyable experience with our staff and your room accommodations. We hope that you will stay with us again the next time you are in the area.
Everyone was nice but room needed some work. The Room was Clean.
barbara
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 14, 2024
Thank you, Barbara, for your honest review of the Country Inn & Suites of Hagerstown. Thank you for the compliments to our cleanliness. We currently have a few projects going to refresh our rooms and I hope that you will come back once they are done to see the completed projects.
6/10 Okay
Ted
Apr 11, 2024
Disliked: Amenities
This is barely an OK hotel. There were burned out lights over the desk and the dresser. I could work around these but grit on the floor and rugs was unpleasant. Coffee maker was from several generations ago. Guess new equipment was too expensive. In a pinch it will do. But there are better choices.
Ted
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 14, 2024
Thank you for your review. I apologize for the issues you experienced during your stay and issues such as these should never and are usually never an issue. I will be speaking with the appropriate departments to find out why exactly a room was rented in this state. Thank you for bringing this to our attention. I hope that you will give us another chance in the future to provide you with the type of service and accommodations that our guests typically receive.
Good service and friendly workers. Rooms are a little dated but comfortable
Christine
Stayed 2 nights in Apr 2024
Response from Janet Adams, General Manager on Apr 10, 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are happy to know that you found us friendly and our property comfortable. We hope that you will stay with us again the next time you are in the area.
The check in was slow. The room seem to have great promise when we arrived. It looked clean and well maintaind. The bathroom was disgrace compared to what the rest of the property looked like. Hole inside of the tub was passed with tape. Non-slip coating on the bottom of the tub was peeling up. Paomt spatters all over the floor. Walls look like a 5 year old did the paint job. Bathroom was a total disappointment.
Mitchell
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 7, 2024
Thank you Mitchell for your honest review of your stay at the Country Inn & Suites of Hagerstown. I do apologize for the state of the bathroom shower in your room. I just took over the management of this property toward the end of January and was just recently made aware of the issue with this room by another guest who had just recently stayed in that same room. We have contractors scheduled to remodel the entire bathroom and we will be converting it to a walk-in shower, which I am excited for. I hope that you will come back in the future to see the improvements we have in store once they are completed.
Door lock defective, noisy refrigerator, didn’t use heat-too loud; heard people walking around above, noisy shower above
Breakfast counter had spilled sugar, sat an hour, attendant never wiped anything down
Desk chair in our room had spilled food (?)
Old, outdated carpets
Guess no one cares…sad!
Kathy
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 5, 2024
Ms. Kathy thank you for leaving a review regarding your stay at our hotel. I apologize for all of the things you experienced during your stay and I will say that I am quite surprised because it isn't very often that we get cleanliness complaints to this degree. Our front desk was not aware of the issue concerning your door but having just received your review, I just sent our Maintenance department up to check it out. Thank you for bringing it to my attention. I can assure you that I do care and will take the steps needed to remedy the issues we find. We hope to have another chance to wow you in the future.
We stay here several times a year on trips from Kentucky. Clean, friendly staff, quiet and comfortable. Right at a mall and many dining options.
Barbara
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 4, 2024
Barbara, thank you for leaving us such a fantastic review. We always love it when we get to see repeat faces. We look forward to your next stay with us.
I stayed here last year too. Cheap, clean, nice staff.
Robert
Stayed 1 night in Apr 2024
Response from Janet Adams, General Manager on Apr 4, 2024
Thank you for taking the time to leave a review for the Country Inn & Suites, Hagerstown. We appreciate your candor. We agree that we definitely have a friendly and hardworking work family here and they will be happy to know that you were satisfied with their work. Please come back to stay with us again soon.
This hotel was very and out dated. Our bathroom shower was dirty. The conditions were not as stated on expedia. We had to leave after one hour because we feIt unsafe. can't recommend this hotel. I can't believe expedia would put this hotel on it's website.
Convenient location, cost effective with very good breakfast.
Larry
Stayed 1 night in Mar 2024
Response from Janet Adams, General Manager on Mar 26, 2024
Thank you for taking the time to leave a review of your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay with us and found everything to your satisfaction. Please come back to stay with us again soon.
8/10 Good
Richard
Mar 20, 2024
Richard
Stayed 1 night in Mar 2024
6/10 Okay
Charles
Mar 18, 2024
Liked: Cleanliness
Room was clean. Breakfast is very limited.
Charles
Stayed 1 night in Mar 2024
Response from Janet Adams, General Manager on Mar 21, 2024
Thank you kindly for taking the time to review your stay at the Country Inn & Suites, Hagerstown. We are glad that you enjoyed your stay and found your room accommodations clean and comfortable. I do apologize that our breakfast accommodations did not meet your expectations. This is something that I am working to improve presently. I hope that you will stay with us again soon.
Response from Janet Adams, General Manager on Mar 16, 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am glad that you liked the cleanliness of our property. Our staff here works very hard to make sure our guests have clean and comfortable accommodations with every visit. We are happy that this effort is not in vain. Please come back to stay with us again soon.
10/10 Excellent
Phillip
Traveled with family and small children, Traveled with family
Response from Janet Adams, General Manager on Mar 14, 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown, MD. We are elated to know that your stay with us exceeded your expectations. We hope that you will consider staying with us again in the future.
Response from Janet Adams, General Manager on Mar 12, 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. I am happy to learn your stay with us was good. If there is anything I can do to make sure your next stay is even better, please let me know.
Response from Janet Adams, General Manager on Mar 12, 2024
Thank you for your review of the Country Inn & Suites, Hagerstown. We love the easy access to the hotel as well as being centrally located to the mall and other fun activities. Please come back soon.
Response from Janet Adams, General Manager on Mar 12, 2024
Thank you for your review. I am happy to learn that your stay with us was a good experience, however we hooe that during your next stay we can do even better.
It’s getting a bit tired but all in all is pretty good. I would give it a 7/10.
Cory M
Stayed 1 night in Mar 2024
Response from Janet Adams, General Manager on Mar 12, 2024
Thank you for your review of our hotel. I am sorry that you find our property a bit tired. We have worked hard to keep our property in great condition despite the age. I am happy that you enjoyed your stay otherwise. Please come back to stay again soon.
The only complaint I have is the pool was COLD even though the air was warm. Didn’t get in deeper thanks my waist because of it.
Bambi
Stayed 1 night in Mar 2024
Response from Janet Adams, General Manager on Mar 5, 2024
Thank you for reviewing your stay at our hotel. I do apologize that our pool was too cold for you. We keep the heater for the water on so I will have our maintenance department check to make sure everything is working as it should. Thank you for bringing this to my attention and rest assured that if there is something not working correctly, it will be addressed. We hope that you will stay with us again soon.
Response from Janet Adams, General Manager on Mar 4, 2024
Thank you for your excellent rating, Karen. We appreciate you choosing to stay with us here at the Country Inn & Suites, Hagerstown and we hope that we have the pleasure of welcoming you back.
A new variety of breakfast items would be helpful.
Carol
Stayed 1 night in Feb 2024
Response from Janet Adams, General Manager on Mar 4, 2024
Thank you Carol for leaving a review regarding your stay at the Country Inn & Suites. I appreciate your feedback regarding the need for a variety of options for our breakfast offerings and it is something that I am currently working to improve upon. I hope that you will stay with us again soon.
Response from Janet Adams, General Manager on Feb 29, 2024
Thank you for your review of the Country Inn & Suites, Hagerstown. We appreciate your honest feedback. We are glad that you enjoyed your stay with us and we hope that you will soon return.
Response from Janet Adams, General Manager on Feb 26, 2024
Thank you for reviewing your stay at the Country Inn & Suites of Hagerstown. While I am glad that you enjoyed your stay with us, I do apologize that it was too noisy for your comfort. I am unsure of anything specific other than a baby shower being held in our banquet room. Should you ever experience this again, please let our front desk know it is disturbing you and we can make every effort to resolve the issue. Thank you for choosing to stay with us and we hope that you will return.
6/10 Okay
Beth
Feb 25, 2024
Beth
Stayed 1 night in Feb 2024
Response from Janet Adams, General Manager on Mar 21, 2024
Thank you for taking the time to review your stay at the Country Inn & Suites, Hagerstown. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If there is anything you felt we could do differently, please do not hesitate to let us know. We hope that you will give us another chance in the future.
10/10 Excellent
Patrick, Mooresville
Feb 19, 2024
Patrick
Stayed 1 night in Feb 2024
Response from Janet Adams, General Manager on Mar 26, 2024
Thank you for leaving us a review. We appreciate your business and value your opinion. We hope that you will stay with us again soon.
Response from Janet Adams, General Manager on Feb 19, 2024
Thank you for your kind review of your stay at Country Inn & Suites, Hagerstown. It's always nice to see when we have made a guests stay enjoyable. Please come back to stay with us again soon!
2/10 Terrible
William
Business traveler
Feb 13, 2024
Disliked: Cleanliness, staff & service, amenities
We had children running around all night right above our hotel room!! We called down to complain and nothing happened. Then early this morning say 5:30 am those same children were running around in their room again. If we got 3-4 hrs sleep we were lucky 🍀 will not stay here again!!! Staff didn’t seem to care
William
Stayed 1 night in Feb 2024
Response from Janet Adams, General Manager on Feb 13, 2024
Thank you, William for leaving us a review. We appreciate your feedback and will be using it to implement all changes necessary to enhance our guests experience. Noise complaints are not something we usually have here, but we do have policies in place for when they occur. I will speak to all of our front desk agents about this issue and more specifically, the agent on duty at the time of your call.I do apologize that you were kept awake by the kids in the room above you. I hope that you will give us another chance in the future to provide you with superior service.
Response from Janet Adams, General Manager on Feb 8, 2024
Nathalie, thank you very much for your kind review of our hotel, the Country Inn & Suites of Hagerstown, Maryland. We are grateful that you chose our property for your lodging needs and are beyond excited to know that we provided you with excellent service. We do hope that you will come back to stay with us again soon.
8/10 Good
Douglas, Dundee
Feb 3, 2024
All god except could hear Libby tv or radio all night.
Douglas
Stayed 1 night in Feb 2024
Response from Janet Adams, General Manager on Feb 4, 2024
Douglas, thank you for taking the time to leave a review of the Country Inn and Suites of Hagerstown. I do apologize that a loud TV or radio disrupted your stay, however I am undure if you meant the Lobby Tv or if it was a loud TV in a room near yours. Either way I will do my best to address the issue to ensure no other guests moving forward are disrupted. I am happy to know that you enjoyed everything else about your stay.
6/10 Okay
Ashleigh
Jan 25, 2024
Ashleigh
Response from Janet Adams, General Manager on Jan 26, 2024
Thank you for taking the time to review your stay at the Country Inn and Suites. We are sorry that we did not manage to exceed your expectations. If there is any feedback you wish to provide on what we could do better, please do not hesitate to reach out and let us know. We hope to have another chance to wow you with the service we are known to provide.
10/10 Excellent
Paul
Jan 22, 2024
Paul
Stayed 1 night in Jan 2024
Response from Janet Adams, General Manager on Feb 13, 2024
Thank you for reviewing your stay at the Country Inn & Suites, Hagerstown. We are extremely happy that you enjoyed your visit and we hope that you will stay with us again soon.
Response from Janet Adams, General Manager on Jan 22, 2024
Robert, thank you for taking the time to review your stay at our property, Country Inn and Suites of Hagerstown. We are grateful for your loyalty and are pleased to learn you were satisfied with your accommodations. Please come back to stay with us again soon.
Response from Janet Adams, General Manager on Jan 22, 2024
Thank you for your kind review of the Country Inn and Suites of Hagerstown. We are excited that we managed to meet your expectations and we look forward to exceeding them with your next visit.
10/10 Excellent
Juliet
Traveled with family and small children, Traveled with family
Fireplace, awesome breakfast, beautiful pool, very attentive in all areas housekeepin fromt drsk n breakfast..my 2nd time there n it was awesome..
Juliet
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Juliet, we thank you for taking the time to review your stay at the Country Inn and Suites of Hagerstown. We are elated to learn that you were satisfied with your experience, and we look forward to inviting you back in the near future.
Response from Janet Adams, General Manager on Feb 13, 2024
Thank you for your kind rating of the Country Inn & Suites. It is always a pleasure to see when we have another satisfied guest. We hope that you will be staying with us again soon.
Response from Janet Adams, General Manager on Feb 13, 2024
Thank you so very much for your wonderful review of the Country Inn & Suites. Your review has made our day brighter. We would love to have you back at any time.
10/10 Excellent
Pierre
Jan 12, 2024
Liked: Cleanliness, staff & service, amenities
Pierre
Response from Janet Adams, General Manager on Feb 18, 2024
Thank you Pierre for leaving a review regarding your stay with us here at the Country Inn & Suites, Hagerstown. We appreciate you choosing our hotel for your lodging needs, and we hope that you will stay with us again should you need lodging accommodations in the future.