Seasonal outdoor pool

Reviews of Hampton Inn Hagerstown

2.5 out of 5
Hampton Inn Hagerstown
1716 Dual Hwy, Hagerstown, MD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 770 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 26 out of 1002 reviews" "
Rating 4 - Poor. 8 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of options for dining outside of fast food, but the hotel itself is awesome!
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy, Holden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and modern. Breakfast was great! The desk staff was friendly and efficient.
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Clean, updated, quiet with a great breakfast! Would definitely recommend anyone traveling in this area to stay here.

10/10 Excellent

Joseph

Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Liked: Property conditions & facilities
very clean staff friendly
Stayed 1 night in Feb 2024

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place does NOT state that there is a $75 fee for a pet after the reservation is committed
Stayed 1 night in Feb 2024

10/10 Excellent

Catriona

Traveled with partner
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, clean place to stay. The staff are friendly and helpful. A nice choice of restaurants near by make it easy to find dining. Its definitely my first choice of accommodations in Hagerstown.
Stayed 1 night in Feb 2024

8/10 Good

Paula

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Staff was friendly and helpful. Breakfast was very good and had a large variety. Check in was easy. Nice clean rooms and bathroom.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard, Evans City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience checking in
Stayed 1 night in Feb 2024

8/10 Good

Erik

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access for travel
Stayed 1 night in Feb 2024

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine! Bed very comfortable for two 72 year olds
Stayed 1 night in Jan 2024

10/10 Excellent

Harry

Liked: Staff & service
Wonderful and warm greeting by the staff member
Stayed 1 night in Jan 2024

10/10 Excellent

jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice and quiet. Friendly staff. Breakfast was very good. Would definitely recommend to anyone and stay again!
Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kathy at the front desk is a beautiful person and it was a pleasure to be serviced by her. Great property, Amazing location. plenty of dining options, grocery store, gas stations etc
Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious. Our room was quiet and clean. Across the street was a Walgreens, stores and restaurants. I would stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Prabhakar

Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca L, Sevierville

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel In Hagerstown
It is always nice to stay here off Dual Highway in Hagerstown. We have been here multiple times, and it is always clean, quiet, and fabulous.
Stayed 1 night in Dec 2023

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very good hotel. Only one issue, asked for a quiet room, thrilled to be at end of hall on top floor. Unfortunately seemed like all the guests were put on top floor. The guy next to us had his tv on very loud after hours. Took 2 calls to desk to get this quieted. Otherwise no problems
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, very friendly and welcoming. Kathy especially was great! Breakfast was delicious! Room was spacious and clean. Only negative is bed was uncomfortable- a little too firm. Would stay here again.
Stayed 1 night in Dec 2023

8/10 Good

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

DIGNA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Bitten by Bed bugs.
Stayed 1 night in Nov 2023
Response from Teresa on Dec 6, 2023
Good Morning, The Hampton Inn Hagerstown would like to apologize for the issue you experienced with your recent stay. We take all issues seriously and have contacted a professional company to investigate and treat the room as needed. We will remove your room charge due to the above issue. Thank you

10/10 Excellent

Kristine

Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say
Stayed 1 night in Nov 2023

6/10 Okay

THELMA, Elk River

Traveled with family
Disliked: Amenities
My husband had allergic reactions to the animals. I wasn’t aware that pets were allowed or else I would not have booked it. But the front office staff was very nice and she switched our room to the third floor. Dogs baking in the hallway was annoying.
Stayed 4 nights in Nov 2023
Response from Teresa on Nov 28, 2023
Good Morning Thelma, We apologize for the issues concerning pets and your stay at the Hampton Inn Hagerstown. All Hilton properties are now pet friendly as of 2 years ago. We try our best to accommodate all guests. Thank you.

10/10 Excellent

Gerlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in a good location. Its parking lot circles the hotel, which is kind of interesting. The check in attendant was friendly, professional, and helpful. The room was comfortable, clean, and welcoming. We enjoyed our stay and would certainly recommend it.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Trudy

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Maryland Hotel
Great stay! Clean hotel that is well run by staff!!
Stayed 1 night in Nov 2023

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good area
Stayed 1 night in Nov 2023

10/10 Excellent

Wilkyto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always know the Hampton Inn will be great!
Stayed 1 night in Nov 2023

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

William, leesport

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding hotel. It is spotlessly clean, and the staff was very amenable. The only criticism I have about our stay was that the beds are very hard and extremely uncomfortable. It’s really disappointing to have to report. Some thing negative when it has so much going for it. But both my husband and I had terrible back pain the next morning due to the discomfort of our sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry and Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decor, always consistent with Hampton. Checkin easy and friendly. Breakfast variety very good. Staff friendly and helpful. We are on a road trip and all three overnights have been Hampton!
Stayed 1 night in Oct 2023

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk consistently was manned, and a staff member was always available to answer a question or provide help. Our room was clean and well organized. The breakfast buffet was very good and kept well stocked. Overall, a very nice stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome! Room was really clean and mattress was extra comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Kylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was a pleasure to work with. They were all very friendly, courteous, and eager to help. Breakfast was one of the better ones we’ve experienced as far as hotel breakfasts go. Shower was nice with good water pressure. Hotel was a little out-of-date but overall we had a good experience staying here.
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
It was amazing comfort as well as handicapped shower felt very safe
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to places we like to visit.
Stayed 5 nights in Oct 2023

10/10 Excellent

Emilee

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean and safe
Stayed 1 night in Oct 2023