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This is a lovely, clean place to stay. The staff are friendly and helpful. A nice choice of restaurants near by make it easy to find dining. Its definitely my first choice of accommodations in Hagerstown.
Greg
Stayed 1 night in Feb 2024
8/10 Good
Paula
Business traveler, Traveled with partner
Feb 12, 2024
Liked: Property conditions & facilities
Staff was friendly and helpful. Breakfast was very good and had a large variety. Check in was easy.
Nice clean rooms and bathroom.
Kathy at the front desk is a beautiful person and it was a pleasure to be serviced by her.
Great property, Amazing location.
plenty of dining options, grocery store, gas stations etc
Overall a very good hotel.
Only one issue, asked for a quiet room, thrilled to be at end of hall on top floor. Unfortunately seemed like all the guests were put on top floor. The guy next to us had his tv on very loud after hours. Took 2 calls to desk to get this quieted.
Otherwise no problems
Staff was wonderful, very friendly and welcoming. Kathy especially was great! Breakfast was delicious! Room was spacious and clean. Only negative is bed was uncomfortable- a little too firm. Would stay here again.
Good Morning, The Hampton Inn Hagerstown would like to apologize for the issue you experienced with your recent stay. We take all issues seriously and have contacted a professional company to investigate and treat the room as needed. We will remove your room charge due to the above issue. Thank you
My husband had allergic reactions to the animals. I wasn’t aware that pets were allowed or else I would not have booked it. But the front office staff was very nice and she switched our room to the third floor. Dogs baking in the hallway was annoying.
THELMA
Stayed 4 nights in Nov 2023
Response from Teresa on Nov 28, 2023
Good Morning Thelma, We apologize for the issues concerning pets and your stay at the Hampton Inn Hagerstown. All Hilton properties are now pet friendly as of 2 years ago. We try our best to accommodate all guests. Thank you.
The hotel was located in a good location. Its parking lot circles the hotel, which is kind of interesting. The check in attendant was friendly, professional, and helpful. The room was comfortable, clean, and welcoming. We enjoyed our stay and would certainly recommend it.
This is an outstanding hotel. It is spotlessly clean, and the staff was very amenable. The only criticism I have about our stay was that the beds are very hard and extremely uncomfortable. It’s really disappointing to have to report. Some thing negative when it has so much going for it. But both my husband and I had terrible back pain the next morning due to the discomfort of our sleep.
Lovely decor, always consistent with Hampton. Checkin easy and friendly. Breakfast variety very good. Staff friendly and helpful. We are on a road trip and all three overnights have been Hampton!
The front desk consistently was manned, and a staff member was always available to answer a question or provide help. Our room was clean and well organized. The breakfast buffet was very good and kept well stocked. Overall, a very nice stay.
Staff was a pleasure to work with. They were all very friendly, courteous, and eager to help. Breakfast was one of the better ones we’ve experienced as far as hotel breakfasts go. Shower was nice with good water pressure. Hotel was a little out-of-date but overall we had a good experience staying here.