Posted Sep 22, 2016
During check-in the person helping me decided it was ok to answer the phone and then complain about the phone call to her co-worker, barely paid attention to me. Then once we got off the elevator to go to our room, the hallway wreaked of cigarette smoke. To our dismay, the room smelt even worse! When I called to ask if we had gotten a smoking room we were told that the entire hotel had been smoke free for 2 years (clearly they didn't consider the wallpaper, carpets, drapes, etc... needed to be updated with that change). You could see how yellowed the bathroom was from the previous smoking policy - again 2 years ago. Even though we had the air set at 68 it was still incredibly warm in the room which made sleeping difficult. The continental breakfast was pretty standard (the eggs were kind of gross though). Finally when I checked out, the person helping me asked if everything was ok... when I indicated that it was less than a good experience she dismissed my lack of enthusiasm and said "you are good to go". She never once asked me why, or said sorry it wasn't a good experience... NOTHING! We will most likely not book another Ramada and certainly will NOT return to this specific one.