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Reviews of Springhill Suites by Marriott Hagerstown

3 out of 5
Springhill Suites by Marriott Hagerstown
17280 Valley Mall Rd, Hagerstown, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 326 out of 532 reviews" "
Rating 8 - Good. 135 out of 532 reviews" "
Rating 6 - Okay. 46 out of 532 reviews" "
Rating 4 - Poor. 22 out of 532 reviews" "
Rating 2 - Terrible. 3 out of 532 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mitzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie, Bridgeville

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Our room had just been deep cleaned and it was very spacious and homey.
Stayed 1 night in Jan 2024

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Great location. Close to shopping and restaurants. Rooms were updated. Gym had what I needed. Did not use the pool but it looked nice. I do wish breakfast was until 10:00 on weekends.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
The room was great, but the interstate noise was a little much. Still comfortable and clean!!
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great staff. Very accommodating.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. Surprised at how nice it really was. Of course the breakfast at hotels are never very good but it is good to eat.
Stayed 2 nights in Nov 2023

10/10 Excellent

Keeshna

Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

Dean and Nancy

Traveled with group
Disliked: Amenities
The Springhill suites are not that. They are a room with a 1/2 wall. The staff are zombies and unresponsive. I was there 4 nights. Absolutely no housekeeping towels or emptying of trash. When told acted as if they cared les. Breakfast bar ok but items labeled wrong. Would never stay again
Stayed 4 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the quietest hotels we've ever stayed at. Convenient to pretty much everything you might need.
Stayed 7 nights in Oct 2023

8/10 Good

Lewis L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Staff & facilities were very good.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Glen Burnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant first impression of this hotel, as it exudes a sense of quiet comfort and enjoyment starting at the entrance to the property. Check in experience was seamless and professionally handled. Decor and atmosphere of the lobby and interior corridors was exceptional. The room itself was flawlessly clean, comfortable, and well appointed. An overall outstanding experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed. Definitely will stay again.
Stayed 1 night in Sep 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Anne L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
They person that checked us in was rude and put a $150 dollar hold on my card for incidentals that still has not been reversed. We were not informed of the ongoing renovations and that the indoor pool was closed. There were no working ice machines on any floor and when we asked for additional towels We were told they did not have any. This was very poor service.
Stayed 1 night in Jul 2023

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently in the middle of renovations. However, it did not affect our stay. The rooms have new carpet, furniture and beds. The pool was out of service. but we were told we could visit the pool at the neighboring hotel. We felt that was a nice alternative instead of nothing at all. Breakfast was good too.

4/10 Poor

Jacquelyn, Plantsville

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel so my Grandsons (first time coming with me) could enjoy the pool facilities. I should have been notified at the time of booking - Also, I had to scout each floor to find an ice machine and/ or one that actually worked. Also the smell from the renovations was not pleasant. They and I were disappointed all in all. I should have stayed with Holiday Inn Express.
Stayed 1 night in Jul 2023

4/10 Poor

Jason

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel. Pool and hot tub not available.
The hotel was excellet EXCEPT the pool was closed for "renovations" which we only found out once we arrived. Their website and hotel.com both had the pool listed as an amenity. We would have chosen a different hotel since the pool and hot tub were our main reason for choosing them.
Stayed 1 night in Jul 2023

6/10 Okay

Jacquelyn, Plantsville

Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This was a gray stay other than the construction but the staff did their best to offset the inconvenience. Will definitely stay in the future.
Stayed 3 nights in Jun 2023

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but don’t book directly
Only one person on. Had to wait nearly 10 minutes to check in. Not the staffer’s fault because she was away from the front desk helping another customer. At nearly $200 a night, you can afford to hire a second staff person. Also, Expedia price was around $150 plus tax. Called the hotel directly… same room … more than $225. Hmmmm.
Stayed 1 night in Jun 2023

8/10 Good

Ann

Stayed 2 nights in Jun 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service
Everything
Stayed 1 night in Jun 2023

8/10 Good

Liliya

Stayed 1 night in Jun 2023

10/10 Excellent

Esther

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
The Hotel is dated and needs an upgrade. They are planning one so that is good.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed the hot tub didn’t work and we didn’t know. We could have gone to another hotel but why???
Stayed 2 nights in May 2023

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as advertised. There might have been more affordable drinks/snacks to purchase. Prices were far above the norm for the area.
Stayed 1 night in Apr 2023

10/10 Excellent

gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Convenient location off interstate 81 while traveling. Decent breakfast offered. Would stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I’m in Hagerstown - - the staff is always friendly and accommodating, parking is easy, great liquor store and restaurants nearby, and great value. Sometimes they have a biscuits and gravy breakfast too….
Stayed 1 night in Apr 2023

6/10 Okay

Maria

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Pool was not working
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great location, room clean, large and all good features
Stayed 1 night in Apr 2023