Late night check in problematic
Posted Nov 30, 2016 on Orbitz
We have stayed at this hotel at least 6 times in the last 3 years. We like the location and that the hotel permits pets. The rooms are spacious and have been renovated recently. Breakfast room is a good size and food offered is typical of such free breakfasts. However, in our last two visits, the late night check in was a problem. One time recently, the desk clerk first gave us keys to a room that was already occupied! Thank goodness the sleeping occupants had flipped the security latch on so we didn't actually enter the room and turn on the light. The second time, the clerk (a different person) was flummoxed by their computer system. The clerk could not figure out if we had paid already (we had), kept asking for our name, wanted to hold our credit card until they figured out the computer system (not happening), and gave us key cards that did not work. Check in easily took 20-30 minutes. Very frustrating.