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Reviews of Eden Hanoi

3.5 out of 5
Eden Hanoi
22 Doan Tran Nghiep Street, 22, Hanoi, HAN

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 50 reviews" "
Rating 8 - Good. 23 out of 50 reviews" "
Rating 6 - Okay. 14 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

JustineDonc, Devon, UK

Liked: Cleanliness, staff & service
Disliked: Amenities
No spa, pool was empty, air conditioning didn’t work in our room so had to move. The bathroom flooded when the shower was used. Our door key didn’t work but we had to report it three times before it was fixed. Very tired and run down building eg. A cupboard in the restaurant area had a door held on with sellotape . The water dispenser wasn’t replaced in the restaurant area. But the staff were really helpful fixing the things they could fix and helping us with flight information. Across the road is a great gelato place “La Milana”. Lots of improvements could be made at this hotel.
Stayed 3 nights in Aug 2019
Response from Eden Hotel Team on Aug 21, 2019
Dear Ms. JustineDonc, Warmest greeting from Eden Hotel. Thank you for your staying at our hotel. Thank you so much for your feedback to our hotel. We will try to improve our hotel to bring better service to all Guests. Hope to welcoming you back to our hotel soonest. Have a nice day!

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from E-commerce Manager on Jun 20, 2019
Dear Valued Guest, Thank you for choosing the Eden Hanoi Hotel as your accommodation during your stay in Hanoi. We are pleased to note that the service and facilities are met with your expectation. Here at the Eden Hanoi Hotel - it is our goal to provide each and every guest with outstanding and memorable service. We shall share your feedback to all of our staffs, trust it will motivated entire Eden Hanoi Hotel Team to always improved and keep up the excellent service to all of our guests. Once again thank you for sharing your experience with other Hotels.com readers. We are more than happy to welcome back at Eden Hanoi Hotel during your future trips to our country. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Eden Hotel on May 31, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2019

6/10 Okay

hong, Hong Kong

Liked: Room comfort
it is an old hotel but the location is okay. The service is acceptable and it seems no change in the last decade. The Hotel rate is not expensive and could be recommended for short stay in Hanoi.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Barry, Seaford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
No problem here.Good room size with window which could be opened.Window gave view of Vincom shopping centre.Buffet breakfaxt correct.Hotel restaurent good value and better than the food in the Vincom centre. Hotel is clean with a friendly and helpful staff.Also ,the bathroom had a window,which is pleasant and unusual these days.

8/10 Good

Christopher James, Kuala Lumpur

Liked: Cleanliness, room comfort
Adequate, good location.
Adequate hotel. Booked a corner room, spacious. Good location for Vincom Centre & nearby downtown.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a bad decision to stay in this hotel as the Air Con was not working and the overall housekeeping was very bad. Also, the food in restaurant was no where nearer to the 4 stars of the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Eden Hotel
The staffs were great and the hotel's location is convenient for food and shopping.

6/10 Okay

Verified traveler

Liked: Staff & service
A fair hotel
The hotel room was slightly smaller and less luxurious than the pictures had suggested. In the bathroom, the shower was too narrow. It was also equipped with different options that I did not feel necessary. A larger shower would have been definitely preferred. The equipment in the main room (TV and TV channels, kettle, safety box) was not in excess but satisfactory. The bed was comfortable and the room had a sufficient light level. A larger desk and a comfortable chair (not a stool) would ease desk work. The breakfast was pleasing with good and various choices. Overall, it was a stay at reasonable price and with fair services. Last but not least, the hotel is well located in the city centre.

8/10 Good

Graham, Australia - NSW - Regional NSW

Liked: Staff & service, property conditions & facilities
Facilities: Distinctive; Value: Inexpensive; Service: Flawless; Cleanliness: Tidy, Neat; Lack of good restuarants

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for the price... good wifi
Lovely hotel for the price... good wifi. there is a great mall across the road with cinemas

8/10 Good

Steve Hogan, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for business
Hotel was clean, and convenient to several business areas. Location across street from Vicom shopping center made for convenient access to shopping and decent restaurants. While busy roads make walking a challenge, nearby park is worth a visit. Staff was extremely friendly and helpful, and arrangement of car from and to airport reduced local travel concerns.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Di from Oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the Vincom mall.
Nice hotel, friendly staff, deluxe rooms are nice with windows facing the bubbling street. Opposite Vincom Mall so easy to get back by taxi. Would suit if visiting people in Hanoi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice honest hotel
The hotel is maybe not ideal for the tourist (especially the first time one). However, for me it offers an affordable and comfortable place to stay. There are plenty of dining options around here including at the nearby Mall (Vincom towers). The staff are pleasant and service very good, especially for Hanoi.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
暖房が電気ストーブのみだったので、部屋全体が温かくならず、寒かった。布団が毛布もう一枚あると良かったと思う。
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

sakttaro, Tokyo

Liked: Cleanliness, staff & service, amenities
観光目的で利用しました。旧市街から少し離れてますが、喧騒を少し離れた下町情緒ある地区で、宿泊は正解でした。目の前にはショッピングセンターがあり、中にコンビニスーパーや一通りの飲食がまとまってます。日本がらみの料理店やカラオケも立ち並んでます。建物は古いですが調度はこだわっていて清潔。他の方のレビューにもありますが、シャワーの出がそこまで良くないです。シャワールームの構造上仕方ないのかな…？ 朝食は必要十分で美味しかったです。所々ドア関連の締まりが悪い、毎日早朝から別フロア？工事音が鳴り響いて起こされるなど、完成度は高いホテルなのに惜しいなと思いました。
Stayed 4 nights in Sep 2019
Response from Eden Hotel Team on Sep 20, 2019
Thank you so much for your support to Eden Hotel. We are looking forward to welcoming you back to Eden hotel soonest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ecomerce Manager on Jun 14, 2019
Dear Valued Guest, Thank you for taking the time to leave a 8.0 review on Hotels.com. We are delighted to know that you had a wonderful stay at the Eden Hanoi Hotel All our staff genuinely enjoy providing the best hospitality and service at all times, to all our guests. We 'll share your comments with the rest of our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to have the opportunity to welcome you back soon. Kindest Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5泊の予定で泊まりましたが、初めに案内された部屋が狭くまたシャワーも少ししか温水もでないので、フロントに連絡すると、翌朝、空いている広い部屋に交換してくれました。近くには歩いて行ける日本食レストラン、夜は日本人向けのカラオケ、バーなどがあり、便利な場所な場所だと思いました。
Stayed 5 nights in May 2019
Response from Eコマースマネージャ on Jun 12, 2019
お客様各位、 Expediaに4のレビューを残していただきありがとうございます。 Eden Hanoi Hotelでの素敵なご滞在をお祈りしております。 私たちのスタッフ全員が、すべてのお客様に最高のおもてなしとサービスを常に提供しています。 あなたのコメントを他のチームと共有します。 私達は私達が私達のサービスの質を継続的に改善するよう努めているのでこのフィードバックが私達のスタッフ全員への励ましとして役立つと確信しています。 あなたの経験を共有してくれてありがとうございます、私たちはあなたをもうすぐ歓迎する機会を持つことを望みます。 親切よろしく、

8/10 Good

YU WEI

Liked: Cleanliness, staff & service, room comfort
bathroom could be improve
everything is ok but water is not hot when shower and not too much
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
日本居酒屋など和食が食べられるお店が多いです。 日本のテレビ番組がほぼ見れましたので長期滞在が快適でした。 冬だからなのか？シャワーの水圧が弱いのが難点でした。
Stayed 19 nights in Jan 2019

6/10 Okay

Verified traveler

接客が丁寧で助かりました
Stayed 1 night in Jan 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝早くチェックアウトするときに、軽食を準備してもらいました。
Stayed 2 nights in Dec 2018
Response from Sales Department on Dec 19, 2018
Dear Value Partner, Thank you for your staying at our hotel and your comment. We looking forward to welcoming you back to Eden hotel soonest.

10/10 Excellent

1043, 滋賀県草津市

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Tu Nguyen on Oct 12, 2018
Dear Guest, Thank you so much for your feedback. Looking Forward to Welcoming you back to our Hotel.

4/10 Poor

Ash, OSAKA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイ中心街のホテル
出張で使用、移動先を鑑みて場所としては問題ない。また、目の前にショッピングセンターも食事も可能。日本人料理も歩いて行ける。ホテルはかなり古く微妙。
Stayed 2 nights in Jan 2018

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location but.....
convenience loation but room is not well cleaned. Need to clean the room completely so I will come back to this hotel again.

8/10 Good

Malene Sode

Liked: Cleanliness, staff & service, property conditions & facilities
Hyggeligt hotel
Hyggeligt hotel med serviceminded og hjælpsomt personale. Lidt skuffende at poolen er lukket fra november, selvom det er 28-30 grader og meget fugtigt.

6/10 Okay

Yamada, Nagoya Japan

Liked: Cleanliness, staff & service
価格相当のホテル
ホテルは古いですが　清潔です。 近くにレストラン等ありますが　観光客向けというよりも　ビジネス関係の顧客のようです。 土産物屋はありません。 日本語の話せる人が不在でした。 スタッフは親切です。 バスの浴槽の構造がよくないので　シャワー使用時　外に水が漏れる。

8/10 Good

HYUN CHEOL, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
에덴호텔 친절한곳
빈콤센터 바로앞에위치. 주변에 음식점많으며 직원이 아주친절함
Response from General Manager on Sep 15, 2016
Thank for your stay at Eden Hotel. I hope to you will welcome back with us.

6/10 Okay

Verified traveler

値段相応です
Response from General Manager on Aug 23, 2016
Warmest greeting from Eden Hanoi Hotel! Thank you very much for your interest and your kind supports in staying with us and welcoming you back to our hotel soon. Giang Tran- Sales Executive.

4/10 Poor

yeonghwan, 도쿄

Disliked: Cleanliness, property conditions & facilities, room comfort
친절합니다만.....
전체적으로 친절합니다. 하지만 객실내부는 곰팡이 냄새로 불쾌하기까지 합니다. 조식도 타 호텔에 비해 조금 떨어 집니다. 장소가 빈콤센터 뒷편이라 이동은 편합니다. 하지만 그게 다입니다. 냄새는 정말 최악이었습니다. 같이 갔던 동료방도 다를바 없더군요.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
風呂場の水漏れが少しあった。その点以外は、すべて満足でした。ホテルのスタッフが親切であったこと、朝食が豊富であり美味しかったこと。なにより、目の前に、巨大ショッピングモールがあることがとても有意義な時間となりました。個人的には、日本語を話せるスタッフがいたのが心強かったです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適に過ごせるホテル
スタッフの皆さんがとても親切で、とても快適に過ごせるホテルです。レトロな雰囲気が好きな方にはお勧めの雰囲気。ショッピングセンターのビンコムタワーが目の前にあり、買い物に便利。周辺には和食、寿司、ラーメン屋もあり、食事も便利です。

10/10 Excellent

Charlotte, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Eden Hotel for 6 nights and must say the staff has been friendly, helpfull and very honest..... Have a had a request they helped me right away!!!!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
快適に過ごせました。部屋がちょっと狭かったのと、シャワーの出がちょっと悪かった以外はとても良かったです。帰りの空港までのタクシーの予約をしてもらい、事前支払いができたのもフロントのおかげです。朝食はとても美味しかったです。

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Eläkeläispariskunta, Helsinki

Liked: Staff & service
Disliked: Room comfort
Hotellin sijainti erinomainen, vieressä länsimainen ostoskeskus. Huone oli vähän tunkkainen, haisi ummehtuneelle ja kalustettu liian ahtaasti. Jouduimme siirtämään sänkyä, jotta saimme vaatekaapin oven auki. Aamiainen ihan kohtuullinen. Henkilökunta ystävällistä ja palvelualtista.

6/10 Okay

Cathy

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Staff & service
ビンコムセンター、日本食のレストランが近く、あとコンビニが近くにあれば言うことなし。スタッフはフランクで対応もいい感じ。

8/10 Good

Thuy Hang

Liked: Cleanliness, room comfort

8/10 Good

mika, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities
服務很不錯，唯一缺點就是房間有股老舊的味道。

10/10 Excellent

Mika, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的条件/情况
對一家3星級的酒店而言，性價比很高。若要找些毛病，那應該就是房間有些老舊的味道。

4/10 Poor

SUS, 日本, 東京都

Disliked: Cleanliness, property conditions & facilities, room comfort
ビジネス向けホテルです。
宿泊者は日本人が8割くらいで作業着やスーツを来た人などビジネスで来られている人ばかりでした。観光用のホテルというよりは仕事で来た人のホテルという感じです。朝食バイキングも日本のチェーン店のビジネスホテルより劣る感じです。仕事で寝るだけなら良いですが、観光では物足りないホテルだと思います。