Not flexible with changes and rooms bad conditions
Posted Nov 27, 2016 on Orbitz
One day before my booking date, the city of Haifa (and many others in Israel) was being set on fire by terrorists, friends recommended me not to go there for our safety, so I called and tried to cancel only because of that and they wouldn't let me, saying they are not in the affected area (btw, fire in the dry spread fast and easily) I would have to pay a high fee to cancel or change the check in day also with a fee. Also, At first they presented me a room with the toilet outside at the room's balcony, very unlikely to be originally built this way. In winter this is not a good option, specially traveling with 72 year old father. After arguing with the manager they gave another room, better one but not so good either.