Dear Joseph,Thank you for taking the time to review your recent stay.We’re delighted that you enjoyed the fresh juice and coffee at our breakfast. Our team strives to provide a variety of hot and cold options, ensuring a pleasant start to our guests' day. We're sorry to hear that some aspects of your stay did not meet your expectations. Our room amenities and cleanliness are usually praised, and we regret that your experience was different; please rest assured that we uphold the highest standards of cleanliness and comfort. Regarding the breakfast, we'd like to clarify that we offer a comprehensive buffet with a wide range of selections, and our staff works diligently to maintain the presentation and quality of all dishes throughout the breakfast service.We hope that you will return on your next visit to Brussels. Kind regards,Mr Christophe Artels, Hotel Manager

Beste Jan,Bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Mr Christophe Artels, Hotel Manager

Dear Rafal,Thank you for such a positive review of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back in the future.Best wishes,Mr Christophe Artels, Hotel Manager

Dear Franca, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Mr Christophe Artels, Hotel Manager

Dear Jan,Thank you for this high rating.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Mr Christophe Artels, Hotel Manager

Dear Robert,Thanks for this review about your recent stay.The satisfaction of our guests during their stay among us is very gratifying for our team.It's great to know that we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return on your next visit to Brussels. Kind regards,Mr Christophe Artels, Hotel Manager

Dear Mariusz,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated the cleanliness of our rooms and the comfort they provide. Our team works hard to maintain a high level of cleanliness and comfort for our guests.However, we are sorry to hear that you were not satisfied with the hotel's condition and the service provided. We would like to assure you that our hotel underwent a renovation in 2018, and we continuously strive to improve our facilities and services. We appreciate your feedback and will take it into consideration as we work towards enhancing our guests' experiences.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Mr Christophe Artels, Hotel Manager

Dear Michelle,Thank you for taking the time to share your feedback.We are sorry to hear that you found our team to be insufficient and experienced slow service. We will take your feedback into consideration as we continue to improve our guest experience. Furthermore, we will address your concerns with the team member you mentioned, as our aim is to provide a warm and welcoming environment for all our guests.We also apologize for any inconvenience caused by the toilet issue you mentioned. Our housekeeping team is available daily to address any concerns, and we encourage guests to inform us of any issues so that we can resolve them promptly.We hope to have the opportunity to welcome you back for an improved stay. Best wishes,

Dear Colin, Thank you for your review.We are glad to hear that you noticed the improved service during your stay, as our team is dedicated to providing a pleasant experience for our guests. It's great to know that you enjoyed the food we offer, and we appreciate your understanding regarding the local restaurants being closed on Monday evenings.We hope that you will return on your next visit to Brussels. Kind regards,Mr Christophe Artels, Hotel Manager

Dear Colin,Thank you for this kind review.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Mr Christophe Artels, Hotel Manager

Dear Kumar,Thank you for taking the time to review your stay.We are very sorry your experience wasn't to your satisfaction.We would appreciate more information on how we could improve.The whole team hope to have the pleasure of seeing you again. Best wishes,Mr Christophe Artels, Hotel Manager

Dear Bríd,Thank you for this rating of your stay at the ibis Charleroi Airport Brussels South.We truly appreciate you choosing to stay with us and it is a pleasure to know that our team members exceeded your expectations.We are sorry you felt you did not receive all the information you required; this is available online and it is always possible to contact us for any questions you may have; we are always happy to help in any way possible. Nevertheless, we have taken note of your comments to be reviewed.We look forward to welcoming you back. Best regards,Mr Christophe Artels, Hotel Manager

Dear John,Thank you for this positive review of your stay with us.It's a pleasure to know you had such a good experience and that our location was just what you were looking for. It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to see you again in the future.Kind regards,Mr Christophe Artels, Hotel Manager

We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on many more occasions. Best regards,Mr Christophe Artels, Hotel Manager

Dear Hilel,Thank you for taking the time to share your feedback with us.We are very sorry not to have been able to meet your expectations.We would appreciate it if you could provide us with some more information.We certainly hope that we can welcome you back again. Best regards,Mr Christophe Artels, Hotel Manager

Dear Grace,Thank you for taking the time to share your feedback.Unfortunately, it seems that we did not meet all of your expectations. We regret the bedding was not quite to your liking; we would like to believe we provide good quality for our guests’ comfort, however, due to personal preferences this is not always the case and we will be taking your comments into consideration. Moreover, we urge guests to make us aware of any issues or concerns during their stay so that these may be immediately addressed. Your comfort is of the utmost importance to us.Furthermore, we are sorry to learn of any delay in communicating with our team during this particularly busy period and will review our procedure in this respect.We value your feedback and your comments have been duly noted for our consideration.We hope we can provide you with an improved stay in the future.Kind regards,Mr Christophe Artels, Hotel Manager

Dear Richard,Thank you for positively reviewing your time at our hotel.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back on your next visit.Best wishes,Mr Christophe Artels, Hotel Manager

Dear Michelle,Thank you for your review.We are sorry to hear that you felt we fell short of our usual high standards of service and that you did not receive the wake-up call requested. Furthermore, we apologise for any oversight on behalf of the housekeeping team; we will be addressing your feedback with all teams. Being in the centre of the city is an advantage but also means some street noise can be heard. All our rooms are sound-proofed, but please do inform reception if you are inconvenienced and we will do our best to find you a room better suited to your requirements. Our team is always happy to arrange airport transfer bookings, please do let us know your arrival and departure time and we can assist. We appreciate your feedback concerning the tea and coffee facilities and have taken note as we continue to improve our guest experience.We hope we can provide you with an improved stay in the future.Best wishes for the holiday season,Mr Christophe Artels, Hotel Manager

Dear GuestWe are grateful for this kind rating of your recent stay.We are glad your stay was enjoyable.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,Mr Christophe Artels, Hotel Manager

Dear Maureen, Thank you very much for your review. We are glad that you appreciated our high standards. We truly value all feedback and are, however, sorry that you were not entirely satisfied with the level of service delivered by our team, rest assured that this critical feedback will be addressed with the relevant managers. Moreover, we regret that your messages were not promptly replied to; rest assured that we will be looking into this matter. We wish that our facilities had met your expectations. Please do not hesitate to share additional feedback, we are always looking for ways to improve. We look forward to the pleasure of seeing you again. Best regards, Mr Christophe Artels, Hotel Manager

Dear Chrissie, Thank you for sharing this lovely review. We are glad that you found our location convenient, and we are happy that you received such friendly and professional service from our team members. We look forward to welcoming you back in the future. Kind regards, Mr Christophe Artels, Hotel Manager

Dear Guest Thanks for your high rating of our hotel. We are glad your stay was perfect. Thank you again. We look forward to welcoming you back. Best regards, Mr Christophe Artels, Hotel Manager

Dear Roger, We would like to thank you for sending us your high rating. We are glad we met your requirements. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, Mr Christophe Artels, Hotel Manager

Dear Marijana, Thank you for this positive review of your stay. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We look forward to seeing you again. Best wishes, Mr Christophe Artels, Hotel Manager

Dear Marie, Thanks for taking the time to send us a great rating. We are happy we were able to cater to all your needs. Best regards, Mr Christophe Artels, Hotel Manager

Dear Jairo, Thank you for rating your recent stay. We are very sorry your experience wasn't to your satisfaction. We would certainly like to know how we could have improved your experience We look forward to welcoming you again. Best regards, Mr Christophe Artels, Hotel Manager

Dear Andreea, We are grateful for this kind rating of your recent stay. We are happy to have met your requirements. We would certainly like to learn more about that in a private message. We look forward to the pleasure of seeing you again in the future. Kind regards, Mr Christophe Artels, Hotel Manager

Dear Damian, We are grateful for the time taken to review us. Thank you for your positive feedback about your stay here. We are pleased that you enjoyed a friendly welcome and appreciated the high standards that we continually strive to maintain. We hope that you will return on your next visit to Brussels. Kind regards, Mme Aude Awoust, Hotel Manager

Dear Sharan, Thank you for taking the time to share your feedback. Unfortunately, it seems that we did not meet your expectations during your stay with us and are very sorry to learn of your concerns as the safety and well-being of our guests is a top priority in these challenging times. We can assure you that these issues have been seriously considered and will be reviewed with all our teams to ensure even more care and attention is taken. We hope to welcome you again in the future. Best wishes, A.Rimez, General Manager

Dear Florian, Thanks for this rating. We would have liked to have met all your requirements. We would love to know what would have made your stay even better. We look forward to welcoming you back. Best regards, A.Rimez, General Manager

Dear Michael, We would like to thank you for sending us your rating. We are happy to have met your requirements. We would love to know how we could have improved your experience with us. We hope to have the pleasure of seeing you again in the future. Kind regards, A.Rimez, General Manager

Dear Guest, Thank you for your kind review. It is nice to know that you had a pleasurable stay overall. However, please do not hesitate to notify our team of any issues you may experience so that we may find a more comfortable solution for you. Our restaurant team strive to make sure the buffet is replenished regularly. Regrettably at certain moments during the peak period there may be a slight delay. However, we have taken note of your remarks and passed it to the relevant department. We hope to welcome you back in the future. Best wishes, A.Rimez, General Manager

Dear Alastair, Thank you for this positive review We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. We look forward to welcoming you back on your next visit and wish you a very Happy New Year 2020! Best wishes, A.Rimez, General Manager

Dear Ian, Thanks for sharing the experience of your stay with us. The comfort of our guests is of the utmost importance to us. We will certainly consider your feedback valuable and hope despite any issue that we have the opportunity to welcome you again for an improved stay with us in the future. We look forward to welcoming you again soon. Kind regards, A.Rimez, General Manager

Dear Krzysztof, Thank you for taking the time to share your valuable review. We are glad to hear that you enjoyed your stay and that we were able to meet your expectations with our high standards and modern decor. We appreciate your mention of our tasty breakfast; as they say, breakfast is the most important meal of the day, and it's always a pleasure to help our guests start their day off right with a good one! However, regarding the toilet and odour, we wish you had informed us of this issue. However, we have taken note of your remark and passed it to the relevant department. Nevertheless, we look forward to welcoming you back in the future. Kind regards, A.Rimez, Deputy Manager

Dear Oxana, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Thank you for appreciating our team. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We regret that the decor was not to your liking. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, A.Rimez, Deputy Manager

Dear Bruno, Thank you for the time you have taken to share your experience. We're sorry your experience hasn't been as good as we usually receive, We would like to clarify that our location is shown on our website and all booking agents, our hotel provides a special price when it comes to taxi service and also proposes a “park Sleep and Fly package” with transport included. We do hope your stay with us was otherwise pleasant. We hope to welcome you again. Best wishes, A.Rimez, Deputy Manager

Dear James, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location. We are located near the airport which is quite convenient for many of our guests. We are sorry for any inconvenience caused. Regarding the bed, we wish you had informed us during your stay so that our team would have found an immediate solution. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, A.Rimez, Deputy Manager

Dear Guest, Thanks for sharing your experience at Ibis Charleroi Airport hotel. We are gald you had a pleasant stay and found everything to your satisfaction. We regret the problems you encountered in finding our hotel we have put up more visible signage to help with access to the hotel and can confirm our address is correct. If in any doubt please don't hesitate to contact the reception for more information and our coordinated for ease of access. We look forward to welcoming you again. Kind regards and our best wishes for 2019, A.Rimez, Deputy Manager

Many thanks, Regards

Dear Simon, Thank you for taking the time to share your review. We are sorry for any inconvenience caused during your stay with us. We would like to let you know that our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression. We assure you that we do not provide a shuttle service for free. Shuttle service is provided by us only with the taxi. Our Hotel gives a special price for the taxi. We propose to book the taxi for our guests, but they have to pay directly to the taxi driver. The price is a negotiated one (10€ in place of 15€). A.Rimez, Deputy Manager