Posted Jan 30, 2016 on Hotels
Much better than last year because we all actually had beds which did not break!
I was bitterly disappointed last year, when we arrived to a 3 person room to find only 2 unbroken beds and there were no spare beds left and 1 child had to sleep on the floor and I was promised a refund, that the hotel initially denied I'd complained, then admitted I had complained but chose deliberately not to record the complaint, furthermore that the promised refund was never honoured. I got given 10 euro towards a further stay.
This year, beds which worked!!!!! That is all I wished for.
Comment from Hotel Management
Aug 2, 2016 by Patricia Charles Manager, Hotel Management
All apologize about all the troubles during one of your stay in our hotel.
Like you can see we took care about your remarks, it is very important to receive feed back from our guest to help us to welcome them with
all the tools in our hands.
Thank you again for your comment and your nice note.