Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

zentral zur innenstadt gelegenes hotel

Posted Jul 21, 2016
Pros: zentrale lage.
Cons: frühstücksbuffet ist sehr "übersichtlich".
Location: durch die zentrale lage ist die innenstadt von charleroi gut zu fuß zu erreichen.
hotel war als zwischenstation zum eingentlichen urlaubsziel sehr gut geeignet.
Comment from Hotel Management
Jul 25, 2016 by P.CHARLES, Hotel Management
Dear Gust, Thank you for your nice comment. We hope to see you again, and wish you a nice week.
3 out of 5
by A verified traveler from London

Dated but clean hotel with very basic facilities

Posted Jun 30, 2016
The hotel is a walking distance from Charleroi-Sud therefore an excellent location if visiting by train.My room are very clean but the facilities were below average, the fridge was not plugged in, the room was not air conditioned so one had to make do with a fan, no toiletries supplied except loo roll and a fixed soap dispenser. The Breakfast experience was awful, unwelcoming eating area and a very limited menu, I ended settling for just a croissant and some fruit juice. The staff were very pleasant but I cannot recommend the hotel as the decor dated and facilities are basic and close to hostel standard.
Comment from Hotel Management
Jul 1, 2016 by P. CHARLES, Hotel Management
Dear Customer, Thank you for your feed back. We will take care about your remarks it is always an help for us for improve our service. Regarding the air conditioned, all our rooms have it except the budget single. Thank you for your good comment regarding our service and our staff member. We hope to see you again. We wish you a nice end of week.
4 out of 5
by A verified traveler

Hotel not too bad

Posted May 22, 2016
Cons: For restaurant: Realise the customer is paying and deserves reasonable service.
Hotel was good. Hotel Reception excellent. Food in Restaurant was good. Restaurant Manager (assumed) was good. Temporary Restaurant Manager (assumed; on manager evening off) was not interested in the patrons only his friends.
Comment from Hotel Management
May 27, 2016 by Patricia Charles, Hotel Management
Dear Customer, Thank you so much for give us your feeling, I will forward your message to the restaurant owner. We hope to see you again. Have a nice end of week.
4 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
Comment from Hotel Management
Jul 1, 2016 by Patricia Charles Manager, Hotel Management
Dear Guest, Thank you for your note. We hope to see you again. Have a nice day.
5 out of 5
by philippe

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
by Patricia Charles Manager, Hotel Management
Dear Sir, A big thanks for the 5 that you gave us. Hoping to see you again. Have a nice end of week.
4 out of 5
by pauline

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
by Patricia Charles Manager, Hotel Management
Dear Madam, Thank you for the nice 4/5, we hope to see you again. Have a nice day.
4 out of 5
by A verified traveler

Gutes Hotel

Posted Apr 9, 2016 on Hotels
Das Hotel wirkt unauffallend, bietet aber alles, was ich in und von einem Hotel erwarte. Das Zimmer und Badezimmer waren sauber, das Bett bequem, und das WLAN funktionierte einwandfrei. Das Check-in war schnell. Es war auch nicht schwierig, einen kostenlosen Parkplatz in der Nähe zu finden. Empfehlenswert.
Comment from Hotel Management
by Patricia Charles Manager, Hotel Management
Dear Madam, Dear Sir, Thank you for your nice comments in this web site. We hope to see you again. We wish you a nice end of week.
3 out of 5
by Emmi

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
by Patricia Charles Manager, Hotel Management
Dear Customer, Thank you for give us back note regarding your stay. We hope to see you again. Have a nice end of week.
2 out of 5
by A verified traveler

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Patricia Charles Manager, Hotel Management
Dear Guest, Thank you for give us your feed back via expedia.
3 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Patricia Charles Manager, Hotel Management
Dear Client, Thank you for give us a note for your last stay in your hotel, have a nice end of week.