Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Building has character and great views.

Posted Aug 21, 2016
Cons: Free WiFi in the rooms or faster speed in the lobby setting.
Location: Port Chilkoot Distillery with a tasting room. Sarah J's Espresso Shoppe has tasty breakfast and lunch options.
The hotel is within reasonable walking distance to restaurants and has a great view of the Haines waterfront. It is a bare bones hotel, with no extras like a hair dryer, however it's clean and comfortable.
3 out of 5
by A verified traveler from Vancouver, BC

Historic building, OK if you understand this fact.

Posted Aug 2, 2016
Pros: charming bldg, senic site, sense of history.
Cons: room decor and equipment
The building is a historic relic of Fort Seward (actually there are several old bldgs that make up the facility). Our room was in the main bldg. The place shows its age - it has not been updated substantially at any point from the looks of it. The room was bare-bones, although the bathroom was large with a big clawfoot tub. The entire place, and our room, smells of age and decay. We were OK with this, given the place's age - and opening the windows helped a lot. Not a place to stay if you need to spend a lot of time in your room - there was no desk chair, and in fact no seating at all if I recall correctly. The bar and bartender were quite good. I actually liked this place quite a bit, it is quite charming. I'd stay again on vacation
2 out of 5
by A verified traveler

Old, old, old...in need of repairs.

Posted Jul 31, 2016
Pros: We liked the location, the nice afternoon/night clerk and your AMAZING restaurant.
Cons: The rooms need a lot of repair, color, cleaning and attention to detail.
Location: Hotel sits on a hill overlooking town and harbor, with many activities in town.
Desk clerk with blue hair very helpful and efficient in replacing urine soiled comforter, recommending local attractions and just a welcoming person. Room needed a good cleaning, example: spider webs, soiled carpet, peeling paint. Hotel was chosen for location and breakfast offered between 7 to 9 am. We came down to standing room only, plate of crumbs and a pile of dirty cups other guests were "washing" the cups in a restroom! Yuck! We asked about advertised breakfast and were told " nope that's it" by an extremely rude clerk named Jessie. No apology or explanation...I turned and told European guests to please not judge U.S. by this rude woman. She is the morning clerk and needs some training...soon.
5 out of 5
by Sheila from Whitehorse, YT, Canada

Overall an Awesome Stay

Posted Oct 10, 2012
Pros: The history
Cons: Some rooms have shared bathrooms
Location: Spectacular view and quiet setting.
The hotel was perfect! The owners were up early each morning to put out coffee and pastries for the guests. The owners was friendly and helpful with ferry reservations, car rental info, walking tours, historical info and where to dine each evening. The rooms were immaculately clean. The hotel had much history and many fascinating period items. The rates were good and the setting and view from the hotel was spectacular!.
4 out of 5
by Ged from Perth WA, Australia

For the independent Alaska traveller

Posted Sep 27, 2012
Pros: Fabulous building, good people.
Cons: No breakfast
Location: Up on a hill, and a reasonably short walk into town.
Run by very nice people, helpful, and seem to genuinely want you to enjoy your stay. Fabulous alternative for the independent traveller, and such a step up from Skagway and it's cruise circus.
3 out of 5
by A verified traveler from Seward, AK

quaint, but old and worn

Posted Jul 28, 2010
Was originally going to get a room with a shared bath, but the room was smaller than a closet and the shared bath even smaller. I upgraded to a private bath and the room was very quaint, but old and worn. The food in the hotel restaurant was excellent.
4 out of 5
by A verified traveler from san diego,ca

fun place

Posted Sep 17, 2007
Wanted a nice place in a remote location, and this was it. Near the end of season, good food, nice bar; place locals also went to. Sort of reminded me of the a smaller version of the resort in the movie "Shining"; of course in a good way. Within walking distance to main town, but bike rental available for going farther. Didn't need to rent a car, but they were also available.