Posted Apr 3, 2017
The hotel is charming. The beds in our three rooms, however, were very hard and very uncomfortable. Nobody in our party of six slept well, and we woke with sore backs and hips.
I was disappointed in the staff at the hotel. Most of the Japanese people we had met during our 5 days in Japan before we stayed at the Fujiya hotel were so eager to offer advice and help with any of our questions. We did not find this at the Fujiya.
We arrived early and checked our luggage so we could go out to explore Hakone. When we got back to the hotel about 5:30pm, the two restaurants that required reservations were already full. It would have been very nice if it had been recommended to make reservations when we arrived at 11am. The only restaurant available for us to dine, served only french cuisine.
My husband and son, arrived after us at the hotel. They were arriving late because of flight delays, and I was worried about how they were going to get from Odawara station to the hotel at the late hour. I asked for advice three times at the front desk before somebody understood me and told me how my husband and son could transfer to the hotel.