Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from 千葉県

老舗の上質なサービス

Posted Jan 5, 2016
もてなしは最上の部類、サービスは一流です。都会外資ホテルの豪華さを求めるむきにはお勧めしません。手入れの行き届いた古さは、伝統と歴史を感じさせ来てよかったと思いました。館内ツアーのうんちくも興味を満たしました。 有名な名物カレーは土産話の一つ程度。夕食はできればザ・フジヤでフレンチを奮発すべきと思います。温泉設備は大したことありません。伝統あるもてなしを受けてみてはいかが!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great character

Posted Dec 18, 2015
Pros: Rooms are huge and comfortable. Tons of staff and they are just brilliant. Will do anything before you before you have to ask.
Cons: It can't be improved, but there are stairs so if you have trouble with mobility, just talk to the staff.
Location: Don't miss the cafes in the laneway on the way to the railway station
We stayed one night. Should have stayed longer. A great place to unwind after the hurly burly of Tokyo.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 7, 2015 on Hotels
スタッフのみなさんの対応も大変素晴らしく、気持ちよく過ごさせていただきました。ただ、ちょっとお風呂などの水回りの古さを感じてしまいました。
5 out of 5
Recommended
for Couples
by Noriko from 千葉県

泊まらないと分からない魅力たっぷり

Posted Nov 6, 2015 on Hotels
クラッシクな雰囲気を堪能しました
5 out of 5
Recommended
for Couples
by Juha from Finland

Excellence in Hakone

Posted Nov 3, 2015 on Hotels
During overnight excursion from Tokyo used this hotel for one night. This hotel is old with a lot of history and character. The room is not modern, but very spacious and was adequate in all regards. Service and staff in the hotel were excellent, as were the restaurant and bar. Really nice Japanese garden too. Centrally located to the Hakone crater area so nice sightseeing around plenty. Overall excellent experience with this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Charming reminder of old Japan

Posted Oct 28, 2015
The staff at this hotel is absolutely lovely and warm. This level of service no longer exists anywhere else and my husband and I felt so lucky to experience this.
4 out of 5
Recommended
for Business Travelers
by MARK

Dated but full of charm

Posted Oct 18, 2015 on Hotels
The Fujiya is a wonderful example of a Victorian hotel ,it's quite dated but that is what makes it charm. My number one choice when I come to Hakone.
5 out of 5
Recommended
for Other
by Kathryn R.

Awesome Hotel near Mt. Fuji!

Posted Oct 16, 2015 on Orbitz
Absolutely amazing! This hotel is beautiful in the hills of Hakone. A short bus ride to the lake for a view of Mt. Fuji. The staff was super friendly and accommodating. The town itself is small and shuts down by 2pm and doesn't re-open until 6pm for food, but luckily there is a cute tea room in the hotel for snacks. Can't wait for another visit!
5 out of 5
Recommended
for Families
by LING-LING from Taiwan

Posted Oct 7, 2015 on Hotels
很有歷史的一間飯店,已經有137歲了...(夠久遠的囉),很傳統也很OLD,飯店內周邊風景很美,這季節去很舒適,只是早晚稍涼,房間內就能泡湯,也有男湯和女湯 (不著衣),另有一個Sping poor,沒帶到有泳裝真可惜, 假日入住,辦傳統婚禮的新人蠻多,能看到傳統和服的場景,早餐部分能選擇菊華莊日式傳統定食早餐,不過限量預約只有35位,想體驗能提早於入住時和櫃台確認.搭箱根登山電車宮之下駛下車步行約5~10分鐘.現在復金有許多超美的經典,兩天一夜似乎不夠,希望下次有機會三天兩夜待在這,認真的體驗飯店美景美食和周邊景點^^
4 out of 5
Recommended
for Couples
by Sui Ying from Hong Kong

特色酒店

Posted Oct 5, 2015 on Hotels
一間古色古香的酒店,有很多年歷史,房間很有特色,每間房擺設都跟據不同花來設計,如菊花,梅花等。附近有便利店,不過交通全都依靠要搭bus,而且尾班車是約6點,如果錯過就沒車搭,建議查清搭車時間表。加上很早就天黑,5點左右天色已經像晚上8,9點,附近食肆早早就關門。很早就要回酒店@@