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Outdoor Spa Tub
Outdoor Spa Tub
Indoor Spa Tub
In-room safe, desk, laptop workspace, blackout drapes

Guest reviews

4.4/5 Excellent
144 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Breakfast Available
  • Business Services
  • Parking Available
  • Housekeeping

Map

Explore the area

Popular LocationKanagawa Prefectural Museum of Natural History5 min drive
Popular LocationOdawara Wanpaku Land11 min drive
Popular LocationHakone Open Air Museum13 min drive

Choose dates to view prices

  • Standard Twin Room, Multiple View (No Bath-Room)

    4.6/5 guest room rating

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Twin Room, Multiple View (No Bath-Room)

About this area

Hakone

Hakone Yumoto Onsen Tenseien is located in Hakone. Odawara Castle and Hakone Shrine are notable landmarks, and the area's natural beauty can be seen at Hakone Gora Park and Lake Ashi. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.

Visit our Hakone travel guide
Map
Popular Location

What's nearby

  • Kanagawa Prefectural Museum of Natural History - 5 min drive
  • Odawara Wanpaku Land - 11 min drive
  • Hakone Kowakien Yunessun - 12 min drive
  • Hakone Open Air Museum - 13 min drive
  • Hakone Gora Park - 20 min drive

Getting around

  • Kowakidani Station - 11 min drive
  • Hakone Yumoto Station - 12 min walk
  • Narita Intl. Airport (NRT) - 114 min drive

Restaurants

  • Tenseien - 1 min walk
  • Isshintoiro - 6 min walk
  • はつ花 本店 - 7 min walk
  • 豆腐処 萩野 - 7 min walk
  • Craft&cafe ISAMIYA - 8 min walk

About this property

Hakone Yumoto Onsen Tenseien

3.5-star hotel in Hakone with 24-hour front desk
Along with self parking, this hotel has conference space and a 24-hour front desk. WiFi in public areas is free. Other amenities include a garden. All 198 rooms offer free WiFi and free wired Internet, plus refrigerators and TVs. Hair dryers, safes, and desks are among the other amenities that guests will find. Bathrooms are shared.
Hakone Yumoto Onsen Tenseien offers 198 air-conditioned accommodations with safes and slippers. This Hakone hotel provides complimentary wired and wireless Internet access. Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking: JPY 1100 per day
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9 AM: JPY 2750 per person

Family friendly

  • Refrigerator

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • Japanese

Business services

  • Conference space

Outdoors

  • Garden

Spa

  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2750 per person (approximately)
  • Covered self parking fee: JPY 1100 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakone Yumoto Onsen Tenseien Hotel
Tenseien Hakone
Tenseien Inn
Tenseien Inn Hakone
Tenseien Hotel Hakone-Machi
Hakone Yumoto Onsen Tenseien Hotel
Yumoto Onsen Tenseien Hotel
Hakone Yumoto Onsen Tenseien
Yumoto Onsen Tenseien
Hakone Yumoto Onsen Tenseien Hakone
Hakone Yumoto Onsen Tenseien Hotel Hakone

Frequently asked questions

Can I cancel my reservation for free at Hakone Yumoto Onsen Tenseien and receive a full refund?
Yes, Hakone Yumoto Onsen Tenseien offers free cancellation on select room rates, because flexibility matters! Please refer to Hakone Yumoto Onsen Tenseien cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self parking is available for JPY 1100 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 3:00 PM–6:00 PM. Late check-in is available during limited hours.
What time is check-out at Hakone Yumoto Onsen Tenseien?
Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).
Where is Hakone Yumoto Onsen Tenseien located?
Situated in the mountains, this hotel is 0.1 mi (0.1 km) from Tamadare Falls and within 3 mi (5 km) of Kanagawa Prefectural Museum of Natural History and Suzuhiro Kamaboko Museum. Hakone Open Air Museum and Hakone Kowakien Yunessun are also within 6 mi (10 km). Hakone Yumoto Station is 12 minutes by foot.

Guest reviews

Overall score and ratings for Hakone Yumoto Onsen Tenseien

4.4
Excellent
5 - Excellent
72
4 - Good
56
3 - Okay
12
2 - Mediocre
3
1 - Poor
1
4.5
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs are very friendly and helpful. Beautiful garden and waterfalls.

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.

Stayed 1 night in May 2019

4/5 Good

  • Liked: Cleanliness, staff & service

Stayed 1 night in Apr 2019