Decent hotel, no english.
Posted Jul 30, 2015
Overall the hotel is ok. A bit run down and outdated. Rooms small and comfortable (standard twin room western).
Staff does not speak English; this was the biggest obstacle. For the price and Hilton name, we expected a concierge, or at least someone who could help us plan an outing. Instead we were provided with outdated (2013) print offs of public transportation schedules with very little details. Relied on internet resources instead.
Grounds are nice, lots to do if you are willing to pay and are interested in tennis, mini golf, bowling, and the like. Breakfast was good.
Comment from Hotel Management
Aug 31, 2015 by Hilton Odawara Resort & Spa , Hotel Management
Thank you for staying at Hilton Odawara Resort & Spa and for sharing valuable feedback in various sites.
We apologize for your challenges on communication in English with our team members, even we have some team members and most of management team speaks English at conversation level. To avoid same issue, we reminded all team memebers to seek assistance in case they have any lunguage challenges in order to deliver proper service to guests. Please feel free to seek any assistance, we are of course happy to be any of your assistance at our best.
We hope we will welcome you back to our resort in the near future.
Director of operations