Ratings based on 346 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from H
Nice hotel staffPosted May 23, 2017
Hotel staff were extremely helpful with directions and bookings. The location is not ideal but bus is available to reach major attractions.
for Everyoneby A verified traveler
Nice hotel but very expensivePosted May 19, 2017
Nice hotel with very friendly staffs. The onsen is nice. However everything is very expensive but i guess thats just the nature of the location. The interior decor is very outdated but it wasnt an issue for us. Also a bit weird to find that they charge a 10% service fee.
for Everyoneby A verified traveler from srivastava
perfect hotel for a vacationPosted May 2, 2017
Perfect hotel for a vacations. I think the best in Hakone. Large rooms, very good breakfast and nice restaurants. Tennis court to book and close to the cable car station.
for Everyoneby A verified traveler from sfo
convenient location, view of Fuji mountain.Posted Apr 30, 2017
Bus stop right in front, friendly and helpful service, beautiful view of Fuji mountain, onsen is great too.
for Familiesby A verified traveler
Posted Apr 12, 2017
location inconvenience, far from tourist area, transport to hotel only hakone local bus and taxi, however bus ended on 6pm, we need take taxi back to hotel after tour in hakone.
for Everyoneby A verified traveler from tasmania, australia
nice locationPosted Mar 26, 2017
Pros: location, staff
Cons: its fine
Location: well located close to the lake and ropeway which takes you to cable car and train
we were very pleased to have been upgraded to a suite and really enjoyed the space, staff were excellent, first morning great views of mt Fuji
for Everyoneby A verified traveler from Meguro, Tokyo
Posted Mar 23, 2017
Pros: Hot springs
Cons: Improvement of indoor hot springs quality
Location: Good access from Gotemba/Mt. Fuji area.
Quality of the outdoor hot springs, although different from before the seismic activity nearby the last few years, is good again.
by A verified traveler from Singapore
On a mountain site.Posted Jan 1, 2017
Very close to the Hakone ropeway and pirate ship station. Onsen is good with both indoor and outdoor. Breakfast lacks variety and only available in set. No buffet spread. If you are driving it's a good option to consider, since dinner at hotel is costly driving down a few minute can get you food that can feed a whole family with same price as hotel set for 1 pax. Staff is friendly & helpful.
by A verified traveler
Posted Jan 1, 2017 on Hotels
by Kwok Wai
Posted Dec 29, 2016 on Hotels