Ratings based on 1,202 Verified Reviews

2.7 out of 5
39% of guests recommend
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from tennessee

It was a trip from hell

Posted Aug 24, 2017
Pros: FRIENDLY STAFF
Cons: CLEANING OF ROOMS
Location: BAR AND LOTS OF THINGS TO DO AROUND ESPECIALLY FELLS POINT AND CANTON
room had bed bugs parking lots and stairs smelt like pee bathroom had stains in tub an over the tub and toilet towels were not a 1005 clean and what made it a trip from hell is that I go out to dinner and come back with my work documents and laptop soaked in water leaking from the room above. I notified the front desk which said there is nothing they can do but give a refund. NOW I DON'T HAVE A LAPTOP AND MY CLIENTS PAPERWORK ILL HAVE TO TRAVEL TO TENNESSEE.
Comment from Hotel Management
Aug 29, 2017 by SK, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
2 out of 5
by A verified traveler

Posted Aug 23, 2017 on Orbitz
This is a transit hotel, noisy, poor service, would not recommend it to anyone.
Comment from Hotel Management
Aug 29, 2017 by SK, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017 by Sunil, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

the sheets were dirty. I have not seen anything

Posted Aug 21, 2017
Pros: Nothing
Cons: Cleanness
the sheets were dirty. I have not seen anything like that.
Comment from Hotel Management
Aug 29, 2017 by SK, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Terrible

Posted Aug 19, 2017
Terrible motel. Air condition didn't work. Service was bad. No towels. No clean rooms. Bad spot in Baltimore. Rooms smelled bad. Beds smelled bad. Everything sucked.
Comment from Hotel Management
Aug 29, 2017 by SK, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Terrible

Posted Aug 19, 2017
The hotel room was dirty, floor sticky, and smell like cigarette. I went inside the room and out right away. I won't recommend this hotel at all.
Comment from Hotel Management
Aug 29, 2017 by SK, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by Jessica from Baltimore MD Camden yards

Stay a total of 18 nights

Posted Aug 15, 2017 on Hotels
Only reason stay so long is because close to work , bus takes you right to light-rail. Well had enough not worth it anymore. Roaches , mice, and something always running wether the toilet,shower fault ,some rooms can't use sink . The cops were call just bout every night for something weather people robbing people or breaking into rooms staying there. There are very few nice ladies in the office that are helpful and try to make it good stay. The sheets are always dirty and have burn holes in them. Someone is going knock on your door sometime in middle night maybe more then one time see if you would like buy drugs or know anyone with them. I took pictures of the roaches , mold , burn holes , and the dirt. I will be going out my way for work but probably be well worth it now maybe will have good night's rest and better days at work.
Comment from Hotel Management
Aug 29, 2017 by Sunil, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

NEVER AGAIN

Posted Aug 15, 2017 on Hotels
Wow what a horrid place. Even though I only slept here I couldn't imagine being there a second longer. Hotel staff was ratchet ad can be especially the late overnight girl who had the worst attitude and who doesn't need a job there. NOT WORTH A DOLLAR. To add to that , a CRACK HEAD banged on my door at 8 am asking for a lighter. However the room was clean that's about it.
Comment from Hotel Management
Aug 29, 2017 by Sunil, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
2 out of 5
by Cody

Posted Aug 10, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017 by Sunil, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by Matt

Stay away...,

Posted Aug 9, 2017 on Hotels
Indifferent service. Seemed to be a stop for drug users and other for pay crimes. Loud at night.
Comment from Hotel Management
Aug 29, 2017 by Sunil, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team