It as expected
Posted Dec 28, 2016
The overall cleanliness of the hotel was great, with a slight exceptions of the bath mat for the tub (moldy). Our room was ready when we arrived. We had spent extra for the Penthouse Oceanview room. Upon check in we were notified we couldn't use the fireplace. Granted it's a county enforcement as a no burn day, however we weren't notified and this was a feature that helped make our decision to stay here. The room itself did face the water, but ocean view is a term I would use losely on this. You face the bay with a slight view of the ocean to the left. Within the bay there is no waves, just few boats and calm water. In my opinion ocean view would be better were you can see and hear the waves. Also, there is a light house at the end of the bay, which approximately every 30-40seconds sounds out a loud beep, like an old school phone sound. Again this is out of the control of the hotel, however I wish we would have known about it. Even with the windows shut you could hear it all day/night. My biggest complaint was the bed. Worst bed I have slept in especially for the price of the room. It was like having a 15yr old mattress that was completely broken in the middle. The hotel was booked solid so there wasn't an option to change rooms, especially being we didn't go to bed till midnight. We addressed this in the morning with the front desk, at which point we were told all their beds were recently replaced to new mattresses. All this said I would not recommend staying here.
Comment from Hotel Management
Jan 12, 2017 by Patricia Wilson, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Front Office Manager