Ratings based on 202 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from lindsay

27 year anniversary

Posted Dec 1, 2017
We came here for our honeymoon and we are reconnecting on our 27th Anniversary at the same place.
Comment from Hotel Management
Dec 4, 2017 by Tara, Hotel Management
Hello Diana, Thank you for taking the time to give us your feedback. What a wonderful memory to share with you. We are very happy you got to come back to where it all started. Hopefully we will see you again soon. Thanks Tara
3 out of 5
Recommended
for Everyone
by A verified traveler

I may go back

Posted Nov 16, 2017
Everything was good except the pool was out of service and brought us a big disappointment. I'll check bext time if all facilities are working fine before bookin the room. Air conditioner is either make the room to boiling hot or cold. I had to get up a couple of times during the night to adjust the temperature.
Comment from Hotel Management
Nov 29, 2017 by Tara, Hotel Management
Thank you for your feedback. I have passed along your concerns to the Maintenance team in regards to the heating unit. We do hope you will stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from KESWICK, ON

PET OWNERS - HIGHLY RECOMMENDED

Posted Nov 3, 2017
Pros: Beautiful at night with lake reflection. Convenient on the main road. Lots of green and trails. Cleanliness and very friendly staff like Tara.
Cons: It was a bit muddy with the rain and very dirty for the interior of the car. Some update with decor!
Location: Location is perfect. We visited the Wolf Centre (a must) and the Sculpture Park. Excellent trails hiking with our boys!
We were there over the weekend with our 2 Brittany Spaniels (36, 40 lbs.). The staff immediately accommodated us with a ground floor room (huge) and lots of green area outside. VERY IMPORTANT to us are cleanliness and staff service. They aced it. There were no pet smell at all any where. Some sign of age on the carpet (no big deal), but bathroom very good shape. We are world travelers and only stay in 5/4-1/2 stars our whole life. Pinestone is way better than a $700/day room in Montreal (terrible smell in hallway and room). We are happy we can travel with our pets and thank goodness for PInestone. We will definitely return to Pinestone. The restaurant staff were excellent as well. Love them all. The food is surprisingly agreeable (Hubby loved the Butter Chicken and I had the Grilled Fish, which was excellent).
Comment from Hotel Management
Nov 29, 2017 by Tara, Hotel Management
Hello Paulina, Thank you so much for your kind feedback. We are very happy you enjoyed your stay with us and that your furry friends could join in the fun as well. We do hope you will visit us again soon. Thanks Tara
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Close to head Lake & skyline park, 1 h to Muskoka

Posted Oct 14, 2017
Be for book Have Microwave & refrigerator, gets room 114 @ basement , after changes room to 219 and then that’s don’t have microwave & refrigerator
Comment from Hotel Management
Nov 29, 2017 by Tara, Hotel Management
Thank you for your feedback as it is one of the tools we use to improve our guests expectations. We do hope you will visit us again soon. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Hotel/Resort

Posted Oct 13, 2017
The hotel is a bit dated but still offered a comfortable stay close to everything.
Comment from Hotel Management
Nov 29, 2017 by Tara, Hotel Management
Thank you for taking the time to give us your feedback. We hope you will visit us again soon. Sincerely Tara
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto, on

Posted Oct 12, 2017
The only 2 very important things missing in the room were a microwave & bar fridge... other than that it is an amazing resort, loved it!
Comment from Hotel Management
Nov 29, 2017 by Tara, Hotel Management
Thank you taking the time to give us your feedback. I have passed along your concerns to the necessary departments for review. We do hope you will stay with us again soon. Thanks Tara
2 out of 5
by A verified traveler from vaughan, ON

Old fashioned hotel

Posted Oct 9, 2017
Room wasn’t cleaned when we arrived at 2100! Taps leaking, no minibar in the rooms, price not included breakfast (adding 100$ per day!).
Comment from Hotel Management
Dec 5, 2017 by Tara, Hotel Management
Hello N. Ben David, Thank you for taking the time to give us your feedback. I'm sorry you did not have a great experience with us. I have passed along your concerns to the appropriate departments for resolution. We do hope you will visit us again. Thanks Tara
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Met our expectations and more

Posted Oct 4, 2017
Very clean room, comfortable beds .Friendly staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Stratford, Ontario

Average motel overall.

Posted Sep 28, 2017
Room was clean. Enjoyed being on ground floor with patio doors facing pond. Inside pool was nice. Outside pool was blocked due to private event. No refrigerator, t.v. was small. Would have liked if there was a hot tub with the pool. No breakfast included and had to pay almost $3. in morning for a coffee. The girl at reception who greeted us and the one who checked us out, were both friendly and helpful. Overall, thought the price was too high for what we got.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for golfers

Posted Sep 20, 2017
Pros: Location, pet friendly rooms on ground floor.
Cons: Replace some worn carpeting, improve the television system, have someone at the front desk at all times.
Location: The hotel has a golf course.
The rooms where comfortable and quiet. We travel with our dog and having the ground floor rooms with a patio door made it easy to unload and unload the car and to take the dog for walks without going through the halls. It can be confusing to negotiate the various halls and stairways to get to where you want to go. Our grand daughter really enjoyed the indoor salt water pool.