Booked the basic room for two nights. It was late check in and told the hotel in advance. They gave us one of the most badly maintained room (#219) of the hotel. Now I know why they charge only $98.00. The room was next to the entrance so every time car passes you get the vibration and noise. Can hear people loading and unloading the car. The heater was so noisy that I had to switch off in few minutes and slept in the cold. The washroom fan was so loud that when it's in use it made very loud noise and disturbed everyone at sleep. The first night was horrible could sleep barely for couple of hours. I had to complain the same next day early in the morning. Knowing my problem they changed our room immediately. The new room was on the pond side which was quiet and comfortable and could spend the second night comfortably. We tried snowshoeing and cross country for the first time but there were no knowledgeable people to guide us. The restaurant and it's staff were friendly with good service. The hotel location and facilities were clean. Staff were on holiday mood so they were relaxed and friendly. I wish the first night could have been better.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
We are sorry that you were uncomfortable the first evening. We have made note of your comments and will pass them along. We are working hard to improve our facilities and maintain friendly, helpful service. All the best and we hope to see you again!