Comment from Hotel Management
Dec 18, 2016 by Customer Care Specialist, Hotel Management
We strive to provide all of our guests with exceptional service and part of that is sharing important information at the time of check in. I am very disappointed to learn that this was not the case for you and welcome you to contact me, the Customer Care Specialist, at the hotel, so we can better your experience. I sincerely appreciate your candid feedback as it's vital to us improving our service for all of our valued guests.