Much too noisy.
Posted Apr 3, 2017
We stayed two nights in Halifax at the beginning of a driving trip through the Maritimes. I had chosen this hotel for its location and view, with the expectation of a higher quality facility. The positive features were unfortunately completely overshadowed by the disturbances we experienced both nights, and we were unable to get sufficient rest. The door to our room was not sealed for privacy, with visible gaps around the sides and bottom of the door. I mention this because there seemed to be no barrier at all from noises in the hall. There was a group of young people staying on our floor who visited between rooms well into the early hours of the morning on our first night. We assumed they would be going out to party somewhere else, as they were dressed formally, but that did not happen. They were drinking and became progressively louder as their night went on. This included boisterous conversations in the hall, in various doorways, and on cell phones. The sound of their doors constantly opening and shutting was quite loud and seemed to echo. I finally called the front desk to complain, well after midnight, and was assured that it would be taken care of. Although some of them did eventually leave, the noise continued well into the early hours. And unfortunately our second night was not much better, as a second large group visited between rooms late into the night. We left our room fan on in an attempt to mask the noise, but did not sleep well at all.
Comment from Hotel Management
Apr 6, 2017 by Customer Care Specialist, Hotel Management
I am terribly sorry to hear that the noise disturbances you unfortunately experienced took away from what should have been an exceptional stay with us. I am happy to share with you that we are scheduled for guest room renovations and one of our key priorities is replacing the doors with ones that have a much better sealing. I very much appreciate your candor on this matter as well as your kind words for our staff. I hope for an opportunity to welcome you back to deliver the memorable stay that you deserve.