Ratings based on 117 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Charming Hotel in Dartmouth

Posted Jan 9, 2017
Pros: It was easy to find, with good directions. The staff were friendly and efficient. The room was clean and the beds comfortable.
Location: The hotel is very near a good grocery store, and a short drive from a mall. It's near to downtown Darthmouth, which is an interesting place.
This was a charming and comfortable hotel. I arrived in the middle of a snowstorm, and found that the parking area was a good size, and easy to navigate even in the heavy snow. The front desk staff were friendly and efficient. The room was clean and simple. I ordered food to the room from the hotel restaurant. The ordering process was easy, and the food arrived in good time. I ordered pizza and a house salad. The pizza was excellent -thin crust and generous toppings, and overall well done. The salad was more of a disappointment. There were several bits of brown lettuce, and the tomato slices still had a big piece of core on them - not very appetizing! Next time I would skip the salad and stick with the pizza
Comment from Hotel Management
Jan 13, 2017 by Patricia, Hotel Management
Dear RTG, Thank you, for taking the time to complete this online survey. We appreciate your kind comments about your stay. We are happy to here you are a fan of our new pizzas and do apologize for the disappointing salad. I will share this with our kitchen team. We look forward to seeing you again, soon. Sincerely, Patricia
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2016
Pros: Price and breakfast
Cons: broken/split lampshades; awkward door at room entrance (clumsy, heavy, sticky)
Clean; handy but small restaurant and bar, close to where I wanted to be; handy food store, beer/wine store.
Comment from Hotel Management
Oct 27, 2016 by p, Hotel Management
Dear Anonymous, Thank you, for taking the time to complete this online survey. We appreciation you informing us about the lamp shade in your room. We will correct this immediately. We hope to see you again, in the future. Sincerely, Patricia
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

A great hotel!

Posted Oct 25, 2016
This was our second visit to this hotel. It is located centrally, close to highways, shopping, downtown Dartmouth,ferry and bridge to Halifax, and across from the lake with its views, walking trails, etc. The rooms are clean, beautifully decorated and comfortable. Family pets are made welcome. The staff are wonderful, and a great breakfast is served each morning in a beautifully decorated room.
Comment from Hotel Management
Oct 26, 2016 by Patricia, Hotel Management
Dear Dorothy, Thank you, for taking the time to complete this online survey. We so appreciate your kind comments. We look forward to seeing you again, soon. Sincerely, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Best hotel for the price.

Posted Oct 10, 2016
Friendly staff, nicely furnished and well decorated. Comfortable bed and clean room. Great breakfast.
Comment from Hotel Management
Oct 11, 2016 by p, Hotel Management
Dear Wayne, Thank you, for completing this online survey. We appreciate all of your kind comments and I will be sure to share them with the team. We look forward to seeing you again, soon. Sincerely, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Good choice

Posted Oct 8, 2016
Pros: clean, central, good parking, breakfast included
Cons: very little
Location: The biggest draw in the area in across the bridge in Halifax. The boardwalk along the shore is interesting. Be sure to visit the Maritime Museum.
The location is central to both Halifax and Dartmouth. Staff very friendly. In fact friendly describes most of the people in Nova Scotia. It's a great place to visit. People are relaxed; scenery is great; seafood is plentiful, fresh and a delight on the palate. A hour or less driving from the Hearthstone Inn will take you to half of the top places to visit in Nova Scotia.
Comment from Hotel Management
Oct 11, 2016 by p, Hotel Management
Dear Ron, Thank you, for taking the time to complete this online survey. We are so happy to hear you enjoyed your stay and we appreciate your many kind comments. We hope to see you again, soon. Sincerely, Patricia
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Ontario

Lovely Elegant Hotel

Posted Oct 3, 2016
Pros: The staff were very friendly and helpful and the unusual decor, which was lovely.
Cons: Nothing
Location: We were just there for one night so we could attend a funeral.
We were upgraded to a beautiful room with a canopy bed, fireplace, hardwood floors....never had this before. I was raving about the room with the receptionist and she said she gave us that room because we were nice. The staff were all so friendly and helpful. We had to check in early and there was no problem. I would very much recommend this hotel.
Comment from Hotel Management
Oct 5, 2016 by p, Hotel Management
Dear Fritzi, Thank you, so much for your very kind accolades. We appreciate this type of feedback and look forward to seeing you again. Sincerely, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location

Posted Oct 2, 2016
This hotel is near lake banook. Great walking trails. Near micmac mall. The hotel is old but some up grades are taking place. Great staff. The breakfast was excellent and the setting for breakfast was really nice. Have you a feeling of an inn.
Comment from Hotel Management
Oct 5, 2016 by p, Hotel Management
Dear Wanda, Thank you, for completing this online survey. We appreciate your kind comments and look forward to seeing you again, soon. Sincerely, Patricia
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Clean and comfortable

Posted Oct 2, 2016
Pros: Clean, comfortable bed, hot water and friendly staff.
Cons: Restaurant pub area is too dark, food was good but could use some light.
Location: Only thing close was a grocery store. The hotel was a central location, we ventured out from there to see different things for 3 days worked well.
Stayed for 3 nights, room clean, quite and comfortable. Staff very friendly and helpful. Buffet breakfast available each morning and coffee available all the time. Also had a washer and dryer available for guests to use. Had a small restaurant/pub on site, food was good but room dark, could use some better lighting. Overall a very enjoyable stay.
Comment from Hotel Management
Oct 5, 2016 by p, Hotel Management
Dear Randy, Thank you, for taking the time to complete this online survey. We really appreciate your comments and look forward to seeing you again, soon. Sincerely, Patricia
3 out of 5
Recommended
for Everyone
by A verified traveler

decent location and nice hotel

Posted Sep 26, 2016
The hotel was a really comfy one; very close to mic mac mall and the Atlantic superstore in case you needed to make a run. The breakfast was lovely and the staff were super nice, it had a home-like feeling. The decor of the hotel was a bit old fashioned - it reminded me of a bed and breakfast that was trying to turn into a small hotel. It needs an upgrade in the decor section. There were very few channels, about 50, and the others werent ever available which left us to only watch netflix. However, we could only watch netflix between 12am -3pm which is when the internet wasn't absolutely terrible. Probably the worst internet connected at a hotel ive ever been to! It was disconnecting every 5 minutes in the evenings. Also, the power went out in our room once; that was definitely a first for a hotel ive ever stayed at. I would recommend to a friend, but at most only for a weekend. You get what you pay for.
Comment from Hotel Management
Sep 27, 2016 by p, Hotel Management
Dear Sophie, Thanks you for taking the time to complete this online survey. I do want to apologize for the problems you experienced with the internet. I want you to know that we are working on the issue at the moment. We hope to have it rectified soon. I do hope, you will return and stay we us again. Sincerely, Patricia
3 out of 5
Recommended
for Everyone
by A verified traveler

It was quiet and comfy

Posted Sep 18, 2016
The staff and location were perfect. We were pleased with everything
Comment from Hotel Management
Sep 22, 2016 by p, Hotel Management
Dear Anonymous, Thank you for taking the time to complete this online survey. We appreciate your very kind comments and look forward to seeing you again, soon. Sincerely, Patricia