I had to come up with my own solutions to issues
Posted Feb 3, 2017
I had to come up with my own solutions to issues, such as dirty linens discovered after I had unpacked. No offer of assistance to move rooms. The new room had a very noisy blower heater that cut in every 5 minutes keeping me up for two nights. When it had reached a boiling point (hey, i paid to have a place to actually sleep) and I notified them they again did not offer solutions and seemed not to care.
Finally I had to leave to go to a hotel that didn't have a noisy machine in my room. I asked for a refund and was told I could not have one as I used expedia so I had to deal with them. I had to get upset to get a refund, which they did after that. They were not apologetic nor did they care. It was all my fault I guess. Apparently I was supposed to pay hundreds of dollars to stay up all night listening to a noisy contraption in my room.
As well, the food was gross.
The shuttle driver was too busy chatting up the front staff when I came to realize he had the sidewalk curb blocked, which is designed for people to roll their luggage in. He just needed to move it back 5 feet. However, this just shows that they are disconnected with the customer and unaware of who is providing them with jobs! When I left it was the same thing. An empty shuttle blocking the entry way.
This hotel needs new management who can bring a new customer first culture. I went to another hotel that was actually cheaper interestingly and felt like royalty. Go figure!