NOT Wheelchair accessible, mis represented!!
Posted Nov 17, 2016
. I called from my cell phone, before I booked the rooms, and I asked the front desk if they were wheelchair accessible. I told the person I talked to that there could be no steps as I was in a wheelchair, and that I needed a large bathroom because of it. He assured me that they had a suitable room, so I booked two rooms for two nights through Expedia.
When my family and friends arrived at the Lake City Motel, I could tell at a glance I had been lied to. Every room I could see had steps going in to the room, and I cannot walk. Also, the doors were too narrow for a wheelchair to fit through.
My daughter went inside, and signed in, and they took my card imprint. She got the keys, and went to the room to check it out. It was NOT suitable, and so she went back to the desk and told them that I would never be able to get into the room they had assigned, could I please be moved to a room with level access. We could see that they did have a few rooms like that in a short corridor. They told us those rooms were full and were smoking (I cannot use a smoking room due to my health) and so we knew we could not stay at that motel. I had to call and drive around at 9 at night to find another room at a reasonable cost. I found two rooms in Bedford for almost 100 dollars MORE, but I had no choice, I could NOT stay at Lake City Motel.
The owners were very rude to us and they charged us for TWO nights in spite of none of us staying there. I am in a legal battle with them still.