Ratings based on 1,081 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Close to everything downtown and waterfront.

Posted Apr 25, 2017
Pros: Location and bed/bedding, robe and bath products.
Cons: Have restaurant open on Sunday.
Location: Farmers market at back of hotel. Superstore across street. Walk to Art Gallery of Nova Scotia and Lower and Upper Water Street .
Staff were helpfull. Had a lot of crumbs in the phone base.
Comment from Hotel Management
Apr 26, 2017 by John, Hotel Management
Hi Lu, Thank you for staying with us and letting me know about your experience. Hope to see you again soon and will follow up on your concerns. Be well, John
4 out of 5
Recommended
for Everyone
by A verified traveler from Antigonish, NS

Nice view of the Halifax Waterfront

Posted Apr 24, 2017
Cons: new carpeting in the room
Location: walking distance to waterfront & restaurants, and stores.
I slept well, which is the most important thing. great location, right by the waterfront & Farmer's market. Room was clean but a bit outdated. overall I had a good stay. Breakfast was expensive for buffet
Comment from Hotel Management
Apr 26, 2017 by John, Hotel Management
Hi Lynn, Thank you for taking the time to review your stay with us. We appreciate the feedback and the business. Hope to see you again. Be well, John
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Breton

Great location downtown

Posted Apr 7, 2017
Pros: Facility and staff were excellent.
Cons: The wifi was terrible. It only worked intermittently and was slow when it did. Don't stay here if you need to do computer work in your hotel room.
Location: This hotel is right downtown. Close to the Market, waterfront boardwalk, restaurants, and bars. Excellent location.
The hotel and staff were excellent. The internet connection was terrible.
Comment from Hotel Management
Apr 8, 2017 by John, Hotel Management
Hi Mike, Thank you for staying with us and letting me know about your experience. Glad you had a good stay but sorry to hear you had a poor experience with your internet connection. We will try and take a look to see what happened with your stay, this is certainly not a typical experience. Be well, John
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Comfy beds and good location in Halifax.

Posted Apr 5, 2017
Was a very good place to stay. A little dated in the room but very clean. Walking distance to the pier and Immigration Museum and a great little pub called Henry House. Excellent location for anyone visiting Dalhousie University as it is just down the road. VIA Rail station is connected to the Westin and a Gas station and grocery store are right next door. Tim Horton's is short walk away. Gym was very small and hot tub was not very hot but the rest of amenities were very good. I would stay there again. Price was reasonable and hotel staff were helpful and friendly.
Comment from Hotel Management
Apr 8, 2017 by John, Hotel Management
Hi Kent, Thank you for choosing to stay with us and glad to hear you had a great experience. We are looking forward to a complete room renovation starting this year! Be well, John
4 out of 5
Recommended
for Everyone
by A verified traveler from NS

Posted Apr 3, 2017
Pros: convenient location
Cons: little table could be taken out of room
Location: not far from casino
It was a bit warm in the room, but as soon as we figured out where the button was to turn off heater, all was good
Comment from Hotel Management
Apr 4, 2017 by John, Hotel Management
Hi Linda, Thank you for staying with us and hope you had a good stay. We appreciate your business and hope you had some good luck at the Casino! Be well, John
5 out of 5
Recommended
for Everyone
by A verified traveler from East LaHave

Great location in Halifax. Staff fantastic.

Posted Apr 3, 2017
Pros: Location
Cons: No
Location: Everything close by.
Hotel one of the best in Halifax, staff are excellent. No complaints
Comment from Hotel Management
Apr 4, 2017 by John, Hotel Management
Hi Julie, Thank you for the compliment on our staff, we have a great team of hospitality professionals, I am very proud of them. Be well and hope to see you again soon. John
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Cons: The pool and whirlpool could be warmer.
We had a great stay. The front desk staff were friendly and helpful and the valet parking was always quick and courteous. The fitness area is nice - good variety of machines and equipment.
Comment from Hotel Management
Apr 1, 2017 by John, Hotel Management
Hi, Thank you for choosing to stay with us, we appreciate the business and glad you enjoyed the hotel and its amenities! Be well and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. John's

Amazing customer service!

Posted Mar 28, 2017
Our flight had been pushed to an earlier time due to weather , which meant instead of arriving at 7am we would be arriving at 1am. We called Expedia twice. The women called our hotel and told us there's nothing that Expedia could do. When we arrived at our destination we called our hotel and the hotel called Expedia and said that Expedia should be the ones taking care of the problem but she would give us a rate of $150 for the extra day at the hotel. So an hour or so later we finally decide to dish out the money instead of spending 12+ hours on a airport. When we arrived the hotel Meghan was amazing, beyond helpful and very kind. She gave us free wifi for all of our troubles and I didn't end up having to pay for the extra night. The hotel is clean and comfortable. I will be staying here next time I'm in Halifax. The best experience I've ever had with a hotel. Sometimes the customer service makes the difference in a horrible stay and a fantastic one and this was definitely a fantastic stay!!
Comment from Hotel Management
Apr 1, 2017 by John, Hotel Management
Hi Julie, Thank you for sharing your experience with us. I will be sure and let Maegan know about your comments and I'm glad we were able to end the day right! Be well and see you again soon! John
5 out of 5
Recommended
for Everyone
by A verified traveler from St. John's

Great location

Posted Mar 17, 2017
Pros: Location
Cons: Modernize bathroom - no fan for steam
Location: lots of restaurants, Farmers Market etc
Lovely spot - bathrooms are a little dated but very clean nevertheless
Comment from Hotel Management
Mar 17, 2017 by John, Hotel Management
Hi Lana, Thank you for staying with us and providing feedback on your stay. We appreciate your business and hope to see you again soon. Be well, John
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
No complaints. Very satisfied with this hotel. Definitely will stay there again
Comment from Hotel Management
Mar 17, 2017 by John, Hotel Management
Hi, Thank you and looking forward to your next visit! Be well, John