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Hej Steve, Stort tack för din härliga recension, så roligt att se att du haft det bra under din vistelse hos oss och hoppas att vi får hälsa dig varmt välkommen tillbaka till oss snart igen!Hälsningar, Gigi med Grandfamilj
10/10 Excellent
Rickard
Jun 26, 2023
Rickard
Stayed 1 night in Jun 2023
Response from Gigi on Jul 7, 2023
Halloj Rickard, Stort tack för er recension, så fint av dig att ge oss fulla poäng. Det värmer våra Grandhjärtan! Har du några råd på hur vi kan bli ännu bättre så tar vi mer än gärna emot de. Önskar dig en riktigt fin sommar och välkommen tillbaka till oss! Ha en fin dag hälsar Gigi med Grandfamilj
Hej Mary. Tusen tack för din fina recension! Härligt att du trivdes hos oss. Vi ser fram emot att få hälsa dig välkommen tillbaka snart igen. Skapa dig en fortsatt fin helg!
10/10 Excellent
John
Mar 26, 2023
John
Stayed 2 nights in Mar 2023
Response from Hanna & GrandFamiljen on Apr 4, 2023
Halloj John. Tusen tack för din fina recension med toppbetyg - vi ser redan fram emot att få hälsa dig välkommen tillbaka snart igen!
Everything was perfect! I recognize this hotel to everyone.
Ivan
Stayed 1 night in Jan 2023
Response from Hanna & GrandFamiljen on Jan 17, 2023
Hi Ivan. Thank you very much for your lovely review and kind words. We are really looking forward to welcoming you back to us anytime soon. Have a nice evening and take care.
Very nice hotel! A short walk to Halmstad city center. Very good breakfast. Quiet.
Eva
Stayed 2 nights in Aug 2022
Response from Hanna & GrandFamiljen on Aug 25, 2022
Hi Eva,Thank you for your review and kind words. Most welcome back to us anytime soon!
10/10 Excellent
Mats
Aug 10, 2022
Mats
Stayed 1 night in Aug 2022
Response from Hanna & GrandFamiljen on Aug 16, 2022
Hej Mats,
Tusen tack för ditt omdöme, 10 poäng värmer lika gott som augustisolen.
Skapa dig fortsatt härliga sommardagar och på återseende!
10/10 Excellent
Joseph
Jul 9, 2022
Joseph
Stayed 1 night in Jul 2022
Response from Hanna & GrandFamiljen on Jul 19, 2022
Hej Joseph,
Vilken fantastisk recension från dig, tusen tack! Värmer i hjärtat att du trivdes här hos oss. Såklart hälsar vi dig varmt välkommen åter närhelst dina vägar bär till Halmstad. Skapa dig en fortsatt härlig sommar och på återseende!
Response from Hanna & GrandFamiljen on Jun 8, 2022
Hej Ari,
Hoppas att allt är toppen med dig.
Tusen tack för att du tagit dig tid att recensera din vistelse här hos oss. Tycks som att vi denna gång inte riktigt levt upp till dina förväntningar.
Du får gärna höra av dig med tips och goda råd om vad vi kan göra bättre.
Givetvis hoppas vi få glädjen att välkomna dig till oss i en framtid. Skapa dig härliga dagar till dess hälsar
Easy walk from train station. Great buffet style breakfast. WiFi worked well
Jules
Stayed 1 night in May 2022
Response from Hanna and the Grand Family on Jun 22, 2022
Dear Jules, warmest thanks for your kind words. We appreciate you taking the time to share your stay with us, a full five star review is absolutely fantastic! Thank you once again and we hope to welcome you back to us soon again. Best regards,
Historic hotel, with clean, nice, modernized rooms. Some rooms have heated floors in the bathrooms. Delicious breakfast buffet and dinner options. Very helpful staff, I have no complaints.
Tina
Stayed 3 nights in May 2022
Response from Hanna and the Grand Family on Jun 22, 2022
Dear Tina, warmest thanks for your kind words. We appreciate you taking the time to share your stay with us, a full five star review is absolutely fantastic! Thank you once again and we hope to welcome you back to us soon again. Best regards,
My first visit to Sweden and I wasn't disappointed
Very nice hotel a short walk from the town centre. Good food both morning and night. Great staff who were polite, friendly and professional.
Andrew
Stayed 4 nights in May 2022
Response from Hanna & GrandFamiljen on May 17, 2022
Dear Andrew, warmest thanks for your kind words. We appreciate you taking the time to share your stay with us. Thank you once again and we hope to welcome you back to us soon again. Best regards,
10/10 Excellent
Jan
May 5, 2022
Jan
Stayed 2 nights in May 2022
Response from Hanna & GrandFamiljen on May 7, 2022
God morgon Jan,
Hoppas att du har fått en god start på helgen.
Tusen tack för din recension med högsta betyg, värmer verkligen! Vi ser fram emot att få hälsa dig välkommen snart igen, till dess - njut av våren och livet i stort hälsar
Lovely historic building, thats been updated and modernized. Friendly, helpful staff. Great room, with heated floors in the bathroom. Great restaurant on the premises, that offer breakfast, lunch and dining. No complaints!
Tina
Stayed 10 nights in Mar 2022
Response from Hanna & GrandFamiljen on Apr 6, 2022
Hi Tina,
Thank you for your lovely review and kind words. We are so happy to read that you enjoyed your visits in the restaurant and your stay with us in general.
We are looking forward to welcome you back to us anytime soon. We wish you a nice and hopefully sunny Spring!
Response from Hanna & GrandFamiljen on Feb 13, 2022
Hej Jörgen,
Tusen tack för din fina recension, vad glada vi blir över ditt höga betyg! Vi hoppas att vi snart får hälsa dig välkommen tillbaka till oss. Ha en fortsatt fin söndag önskar
10/10 Excellent
Edith
Business traveler
Jan 31, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The restaurant and bar are well worth a visit!
Edith
Stayed 1 night in Jan 2022
Response from Hanna & GrandFamiljen on Feb 2, 2022
Hi Edith,
Thank you for review.
We are happy to read that you enjoyed your visits to the restaurant and bar. We are all looking forward to welcome you back to us anytime soon! Have a nice evening and Kind Regards
Response from Hanna & GrandFamiljen on Oct 23, 2021
Hej Leonardus,
Tusen tack för din fina recension och höga betyg.
Härligt att vi kunde ge dig en hotellvistelse som helt levde upp till förväntningarna, vi ser fram emot att önska er välkomna tillbaka snart igen!
Ha en fortsatt fin helg önskar
I'd booked this hotel for a short stay because of the seemingly attractive spa facilities. A few days after booking I realised (through Google reviews and not the Best Western/Hotels.com info) that the spa facilities were not included in the hotel price and were an add-on. This then made the hotel less attractive from a value perspective. I then decided to go with another hotel as a result.
I then had an issue cancelling the booking (I didn't even check-in!) and contacted Hotels.com to try and resolve and get my money back. Hotels.com were very helpful in attempting to resolve the issue for me and after a few days came back with the following message:
"I would like to inform you that we contacted Best Western Plus Grand Hotel for the waiver on cancellation and unfortunately, they decided to follow the terms and conditions of the booking and not issue a refund."
I consider this terrible customer service (both the lack of transparency behind advertising the spa facilities and lack of understanding towards customers). I will be back in the area in the future but will never book in with any Best Western Hotel and advise others to do the same.
Much better to go with Profils Hotel around the corner, the team there were very friendly and accommodating and they are just about finishing off building their leisure facilities and skybar.
Christian
Stayed 3 nights in Sep 2021
Response from Ulrika Drakenberg on Oct 18, 2021
Hi Christian, thank you for choosing to review us. It is through you, our guests, that we can become even better. After reading the content of your review, I become somewhat confused. You mention SPA facilities that are not included in the price. We have no SPA facilities other than a sauna that our guests can use for free.
In addition to this, we work with a well-qualified gym about 150 meters from the hotel which is included in the room rate for all our guests. It would be really interesting to get your feedback on which facilities you refer to? It would be nice if you could contact me by email so that we can straighten this out.
When it comes to refunds regarding reservations made by a third-party channel, this is regulated when ordering and no rules we have set up locally or by Best Western.
We are glad for the sake of our good neighbors that you seemed to thrive there. It's a nice hotel.
I look forward to hearing from you. Best regards from
8/10 Good
Margaret
Aug 14, 2021
Margaret
Stayed 1 night in Aug 2021
Response from Hanna & GrandFamiljen on Sep 21, 2021
Hej Margaret,
Tack för din recension!
Trots ganska höga poäng strävar vi såklart högre, tveka inte att kontakta oss om det finns något vi kan förbättra inför kommade besök.
En fortsatt trevlig tisdagskväll önskar
Cozy hotel with great breakfast. The gym is off-site in a nearby external gym and requires a card from the lobby.
Sandra
Stayed 1 night in Jul 2021
Response from Hanna on Aug 15, 2021
Hi Sandra,
Thank you for taking your time to review us and thank you for your kind words.
I am glad that you chose to stay with us. It means a lot to us whenever we receive feedback from our guests.
Once again, thank you! Welcome back to us anytime!
Kind regards,
I’ve been staying at this hotel a few times and have always had a good stay before but this time we got a room on the top floor towards the street and it was very hot and noice from the road and train station so difficult to sleep as their is no air conditioning and we needed to have the window open. We paid over £200 as it was high season. I complained about this to the staff that told me that it’s an old building and they can’t put air conditioning in it.
The breakfast has always been fresh and tasty but this time it was dirty floors and didn’t look too fresh.
Verified traveler
Stayed 1 night in Jul 2021
Response from Hanna on Aug 15, 2021
Hi,
Thank you for your review.
I'm really say to read that your visit was not according to your expectations. During the summer we and many other hotels in Sweden have the problem with heat as we are not equipped with air conditioning.
I would be very grateful if you have the opportunity to contact me with further information about the breakfast.
Have a nice Sunday, kind regards
The only downside is the room doesnt have aircon and it happened to be 28 degree outside and the window facing the sun. So it was rather warm in the room. Everything else is good. The breakfast is great and the staffs are helpful and friendly
Choo Bee
Stayed 1 night in Jun 2021
Response from Hanna on Jun 30, 2021
Hi,
Thanks for your review.
Sorry to hear that it got hot in the room, we have now equipped all rooms with a fan for the warmest summer days here in Sweden. We hope to see you again at another time. Have a nice summer!
Kind regards,
6/10 Okay
Niclas
Jun 8, 2021
Liked: Staff & service
Disliked: Room comfort
The room on top floor was not nice, no air conditioning, very hot in the night, railway station outside so a lot of noice with open window. Switched room second night, it was at least better.
Welcoming and helpful staff. Nice breakfast!
Niclas
Stayed 2 nights in Jun 2021
Response from Hanna on Jun 13, 2021
Dear Niclas,
Thank you for taking the time to give your stay with us a review.
I'm happy we were able to offer you another room for your second night so you had a better and more comfortable stay and sleep.
Let us know when you will be visit us again and we will do our very best to locate you in a cool room facing the park or garden.
Have a nice Sunday!
Sunny regards from Halmstad,
Hej Jacqueline,
Tusen tack för din fantastiska recension!
10 av 10 blir vi både glada och stolta över att få. Så härligt att du är nöjd med vistelsen hos oss, vi hoppas att vi snart får hälsa dig välkomna tillbaka till oss! Ta hand om dig,
Room and common areas were really clean. It's silent inside room even though it's just in front of the railway station. Staffs are helpful.
Walkable to nearby river and stortorget.
Verified traveler
Stayed 2 nights in Feb 2021
Response from Hanna on Feb 24, 2021
Hello,
Thank you for your review and thank you for your kind words.
I am glad that you enjoyed your stay with us and it means a lot to us whenever we get feedback from our guests. I will definitely share your review with my colleagues and I hope we are able to welcome you back to us soon.
Have a nice day and take care!
It’s was a good stay however we wish that the checkout time is 12noon as per usual time. It was quite hurry for us esp with the little kid.
Mustafa
Stayed 2 nights in Jan 2021
Response from Hanna on Feb 2, 2021
Dear Mustafa,
Thank you for taking your time to review us.
I am so glad that you enjoyed your stay with us.
Don't hesitate to contact front desk during your next stay and my colleagues will do their best to be able to offer you a late check out.
Once again, thank you! Welcome back to us anytime!
Hej Patrick,
Tack för att du har tagit dig tiden att ge oss en recension.
Gläder mig att du är så nöjd med din vistelse hos oss och att vi är verkligen tacksamma för toppoängen!
Hoppas att vi får se dig på hotellet snart igen.
Ta hand om dig!
Varma hälsningar,
Fint hotell! Trevligt mottagande i receptionen. Fick ett enkelrum med litet fönster mot tågstationen.
Jennie
Stayed 1 night in Dec 2023
Response from Grandfamiljen on Dec 27, 2023
God morgon Jennie, Tack för din fina recension! Det gläder mig att ni haft det bra under er vistelse hos oss och att ni tyckte om servicen och hotellet. Varmt välkommen tillbaka och God fortsättning!
Jag och min 5 åring bodde här en natt och vi var super nöjda! Ett fint litet rum med sköna sängar och gosiga täcken och kuddar.
Väldigt trevlig personal. De hade kaffe/te, frukt och kakor i receptionen som man fick ta av under dagen som vi uppskattade.
Frukosten var helt fantastisk! Fanns allt och så fräscht. Kommer absolut stanna här igen!
Jennifer
Stayed 1 night in Dec 2023
Response from Grandfamiljen on Dec 27, 2023
Hej Jennifer, Så härligt att ni haft det bra under er vistelse hos oss, det gläder mig! Tack för att du tagit dig tiden att skriva din recension, det betyder mycket för oss! Välkomna tillbaka och God fortsättning!
10/10 Excellent
Roberto
Traveled with group, Business traveler, Traveled with family
Mycket fint och välskött anrikt hotell. Fantastiskt sköna sängar! Mycket trevlig personal. Finner inget att klaga på.
Susanne
Stayed 2 nights in Dec 2023
Response from Grandfamiljen on Dec 27, 2023
Hej Susanne, Tack för din fina recension och de fina bilderna. Så roligt att läsa din recension och att ni haft det bra under er vistelse hos oss! Välkomna tillbaka och God fortsättning!
Hej Anna, Tack för din feedback och för att du tagit dig tiden att recensera oss. Grandfamiljen önskar dig en God Jul och Gott Nytt År!
6/10 Okay
Maria
Dec 15, 2023
Maria
Stayed 1 night in Dec 2023
Response from Grandfamiljen on Dec 20, 2023
Hej Maria, Tack för din recension. Det betyder mycket för oss när vi får feedback från våra gäster. Har du några tips eller råd på hur vi kan bli ännu bättre tar jag tacksamt emot de. Grandfamiljen önskar dig en God Jul och Gott Nytt År!
8/10 Good
Patrik
Business traveler
Dec 14, 2023
Liked: Cleanliness, staff & service, room comfort
Centralt hotell
Trevligt hotell med bra personal. Lite slitet skick.
Bra frukost.
Centralt läge
Patrik
Stayed 3 nights in Dec 2023
Response from Grandfamiljen on Dec 20, 2023
Hej Patrik, Tack för din recension.Så härligt att ni tyckte om er vistelse hos oss och tack för din feedback, det betyder mycket när vi får feedback från våra gäster. Önskar dig en fin dagHälsningar, Grandfamiljen
10/10 Excellent
Kristian
Dec 14, 2023
Kristian
Stayed 3 nights in Dec 2023
Response from Grandfamiljen on Dec 20, 2023
Hej Kristian, Tack för din fina recension. Så härligt att läsa att vi fått 10 av 10 poäng av dig!
Hej Olga, Stort tack för din fina recension. Det gläder mig att ni haft en trivsam vistelse hos oss och det betyder mycket för oss när vi får feedback från våra gäster. Önskar dig en fin dag och välkommen tillbaka till oss!
10/10 Excellent
Pia
Dec 12, 2023
Pia
Stayed 1 night in Dec 2023
Response from Grandfamiljen on Dec 13, 2023
Hej Pia, Stort tack för din fina recension. Det gläder mig att ni haft en trivsam vistelse hos oss och hoppas vi får hälsa er välkomna tillbaka till oss snart igen. Varma hälsningar, Grandfamiljen
8/10 Good
Verified traveler
Dec 11, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 1 night in Dec 2023
Response from Grandfamiljen on Dec 12, 2023
Hej, Tack för att du tagit dig tiden att recensera oss. Det gläder mig att du haft en trivsam vistelse hos oss. Välkommen tillbaka snart igen!