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Reviews of Halong Plaza Hotel

4 out of 5
Halong Plaza Hotel
8 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

8.4

Very Good

Rating 10 - Excellent. 76 out of 189 reviews" "
Rating 8 - Good. 75 out of 189 reviews" "
Rating 6 - Okay. 28 out of 189 reviews" "
Rating 4 - Poor. 6 out of 189 reviews" "
Rating 2 - Terrible. 4 out of 189 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Oliver, Carnegie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, but alas, the entire area was empty of people. Simply, no tourists (November). Breakfasts were phenomenal, cleaning was great, air condition was not that great and often we felt cooked at night. overall, highly recommended.
Stayed 7 nights in Nov 2023

10/10 Excellent

pa pa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good seevice
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, friendly and helpful staffs, centrally located. The breakfast buffet has so many options. They even packed breakfast for us on the go because we have to leave at 6 am.
Stayed 1 night in Mar 2023
Response from Ha Long Plaza team on Mar 25, 2023
Dear valued Guest, We are appreciated for your chosen Halong Plaza Hotel for your recent trip and leaving compliments for our property. We also thanks for your feedback and it's very helpful and motivate for us. Thank you so much and see you soon. Halong Plaza Team

10/10 Excellent

Briar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and amazing buffet . Staff was very friendly and helpful!
Stayed 1 night in Jan 2023

10/10 Excellent

Ang Wei

10/10 Excellent

Julian P P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, staff excellent. Occupancy low due to Coronavirus, but still very enjoyable.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn't bother
Arrived during coronavirus worries so very empty hotel and you would have thought the hotel would have been keen to have tourists. However I had the usual Seaview debacle. I booked a Seaview and they were so many rooms available. I was given a bridgeview and was then offered a charge to have a Seaview which I refused to pay. Eventually got given one of the many of the sea view rooms. Ask for a late check-out and they wanted to charge almost the equivalent of a whole night even though the hotel was barely occupied. Was offered 2 hours for free. Customer care completely lacking, all about taking your money
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the room of the bay, the bridge, cable car and big wheel were amazing. The Executive suite was superb. Food was good. Reception service brilliant. Massage excellent.
Stayed 4 nights in Feb 2020
Response from Rosie on Feb 21, 2020
Dear sir/madam, I cannot say how grateful I am to receive your kind comment about our hotel. I am so happy that you are satisfied with view from your room, food & our staff. This is really big motivation for us in hospitality job day by day. I strongly hope to see you again in our hotel. Wish you all the best!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok the only thing i don’t like is when I got a massage at the hotel and the masseuse was rude and she kept on pinching me instead of massaging . Overall that was a traumatic experience for me
Stayed 1 night in Nov 2019
Response from Rosie on Feb 21, 2020
Dear sir/madam, Thanks a lot for choosing Halong Plaza Hotel for your stay and I am so sorry for the uncomfortable experience with our spa. Please be noted that this is very serious problem to us and we have training again with our spa staff to make sure this will never repeat. I look forward to next chance welcoming you back our hotel to make your stay better. Wish you plenty of health & happiness!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, Thanks good foods, great breakfast place are very clean,staffs are very professional and very friendly and very helpful !
Stayed 1 night in Jan 2020
Response from Rosie on Feb 21, 2020
Dear sir/madam, We are so grateful for your nice comment about our hotel & staff. We wish to have another chance to welcome you back so that we could make your trip better & better. Wish you all the best in life!

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Underwhelmed. 1 or 2 nights max.
We were a little disappointed with the overall experience at the Halong Plaza hotel. It was off to a poor start when the driver we had organised through the hotel to transfer us from the airport was falling asleep at the wheel! When we raised with the hotel they said it was an external service and so nothing to do with them. I asked to speak to reception manager and he did eventually apologise and upgraded us to the 12th floor and a nice view of the bay, which was appreciated. Lovely view of the rainbow bridge which is beautiful at night. Very little options for food in the daytime as everything closed in the vicinity so we used hotel restaurant but were disappointed with mistakes in the order e.g. I ordered chicken with banana and bacon which came plain. When I asked they said they were out of bananas and presented a side plate of cold bacon. Unimpressed. We tried the bar for happy hour and asked for their advertised 'cocktail of the week', a simple mojito, and the woman behind the bar didn't know what one was so we had spirit and mixer instead for ease. The area is practically a ghost town (we do appreciate Sept is not peak season) and very few people around, we were glad we only booked 2 nights. The hotel did help us organise the Halong bay boat tour which was stunning and reasonable price. A real highlight. Good size pool and extensive gym. The room was very spacious and the bed comfortable. The rainfall shower was very basic and lacked power, nothing special.
Stayed 2 nights in Sep 2019
Response from Halong Plaza Hotel Team on Sep 24, 2019
Thank you for your sharing, we will improve our staff and looking forward to welcoming you back with us,

2/10 Terrible

Robert, Seattle

Traveled with family
Disliked: Staff & service, amenities
This is a beautiful property ruined by HORRIBLE management. I cannot tell you how much the Halong Plaza Hotel seeks to rip off its customers. They cancelled excursions after I booked and paid for them. After their screw up caused me to change my vacation plans, they charged me for a night that I did not say....even though it was their fault. I had laundry done and it cost MORE than any hotel I have ever stayed at in my life. ALMOST $10USD per piece. The front desk manager is the worst I have ever met in my 40 years of travelling. NOTE: I have NEVER given a HORRIBLE rating in my life to any hotel......Halong Plaza has earned that reputation!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Harley on Sep 5, 2019
Thank you so much for your feedback. we are looking forward to welcoming you come back with us.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Harley on Sep 5, 2019
Thank you so much for your feedback. we are looking forward to welcoming you come back with us.

10/10 Excellent

Ken, Manchester

Traveled with partner
Stayed 2 nights in Jul 2019
Response from Harley on Sep 5, 2019
Thank you so much for your feedback. we are looking forward to welcoming you come back with us.

6/10 Okay

Paul

Liked: Cleanliness
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old hotel that needs a makeover into 2019. That said, the staff were extremely polite and helpful, the room was quite large (a lot of spare space - was there a sofa missing??) and clean, the pool was wonderful, and the gym was great. It just needs a new paint job and more current decor. Location was about 2kms from any food outlet.
Stayed 1 night in Jun 2019

10/10 Excellent

Siying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Eun Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Above expectation.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good location with nice sea view. Spacious room however not at the top condition.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with amazing breakfast and incredible staffs! The staffs were extremely helpful and assisted us to find a hospital at night!
Stayed 1 night in Nov 2018

10/10 Excellent

Chloe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay at plaza, the food at the hotel was delicious!
Stayed 1 night in Nov 2018

10/10 Excellent

Bigchunkylardas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely time here, all the staff were friendly and helpful, with a special mention to the lady on reception when we were checking out, who was particularly impressive.
Stayed 2 nights in Nov 2018

6/10 Okay

Matt, Manchester / London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, but basic pool
British, couple in early twenties. Generally the hotel was beautiful, nice rooms (although no balcony), extremely clean, not too far from shops and bars, breakfast we were spoiled for choice and the hotel staff are very friendly. The hotel lobby was very pretty, nice bar, free pool table. The only thing that let the hotel down is that the pool is very outdated, the outside of the hotel needs a repaint (by the pool), there's no snack bar or bar at the pool, and the sunbeds are very old. Still very clean to be fair and adequate for an end of day swim, however not really suitable for half a day relaxing due to the lack of facilities. Halong was a nice town, however when we went at the start of September it was a ghost town almost, which meant our hotel was also extremely quiet. The area felt pretty safe, we didn't have any hassle apart from booking a taxi back to Hanoi airport. The hotel charges $80 each way, but it's safe and reliable. We found one for $30 on the way back to save money, but it definitely wasn't reliable or a safe journey back, so I would recommend the hotel service any day.
Stayed 4 nights in Sep 2018
Response from Rosie on Sep 10, 2018
Dear Mr. Matt, Thank you for taking the time to share your review following the recent stay with us. I was pleased to read that you enjoyed your stay, especially room, location, breakfast, lobby as same as hotel's staff. However, I am sorry that pool facilities are not up to your expectation. We have approached to BOD and we are planning to set up pool bar and have some new decoration in near future. Regarding to transfer, I am pleased to know that you enjoy the trip we arranged. Surely we choose the most reliable car company for our guests. We strongly hope to welcome you back to the hotel in the near future. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge and clean rooms
Hotel is slightly further from the sun plaza area but it was only a short taxi ride or 15 min walk away. We got a room with a partial sea view on the 11th floor, which was nice. The room itself was massive and clean.
Stayed 2 nights in May 2018

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Great for a stop over to catch a cruise boat but not much in area to see.

10/10 Excellent

Kun Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round
Nice hotel with really helpful staff. The gym and pool are a little out of date but still ok. The food is average in the four seasons but good for the first night if you havent been there before.
Stayed 3 nights in Dec 2017

6/10 Okay

Peter, Vietnam

bit 70's
average
Stayed 3 nights in Dec 2017

10/10 Excellent

CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Large room with 2 single beds; soft beds and pillows. Large bathroom with separate shower and bath. Good view of the bridge and SunWheel from our room. Excellent buffet breakfast. Excellent service by staff all round. Good swimming pool (if cold!) Good room service. I got a massage which was good and firm All extras are chargeable. 15 minute walk to main part of town but nice to be in quieter area in lovely hotel
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising comfort and style
After so many bad experiences as a white western man in North Vietnam, either as tourist or business, this p!ace was a lovely surprise. Staff were wonderful and the food is first rate. Ha Long is a building site for a few more years and its nice to be able to get some peace and quiet.
Stayed 1 night in Nov 2017

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice hotel but refused me a late check out.
Stayed 2 nights in Aug 2017

10/10 Excellent

Joseph, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel with a very friendly staff
Try the restaurant , both breakfast and dinner buffet are good too
Stayed 4 nights in Aug 2017

4/10 Poor

Dan, Melbourne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpriced and nowhere as good as it appears
Don't be fooled by the photos, this place looks great when you first check in, with huge rooms and a great looking pool, but the cracks soon show. Has clearly not been upgraded or well maintained for a long time, and basic services break down constantly (e.g. Wifi and TV reception are unreliable, phones crackle and are almost unusable, outdated keycard systems break down constantly - I had to have my card replace multiple times). Food at the restaurant is poor quality and appears to have just been reheated. Bar service is sloppy- expect to wait up to 20 mins for a way overpriced drink. The pool would've been fantastic, if it weren't for the fact that it is often taken over by school groups. I never once saw the pool bar staffed. Many of the staff are quite rude, and will leave you standing there for 10 minutes while they chat with one another. The majority have extremely limited English, to the point that it can take another 10 mins to explain that you would like to use an advertised service. Security is clearly also an issue - on multiple occasions, there were guests screaming in the hallways and in the restaurant, with no staff moving to defuse the situation. Children running through the halls unsupervised can also be an issue. I've stayed in a lot of hotels in Vietnam. This was by far the worst, and one of the most expensive. I will not be back.
Stayed 5 nights in Aug 2017

10/10 Excellent

Josie, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent values for money
great! excellent breakfast buffet, room comfortable, best beds ever, extremely comfortable. everything is very clean.
Stayed 2 nights in Jul 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Ha Long City.
Great place in Ha Long City, a bit far from the marina though. Breakfeast is plentiful and the buffet at the four season restaurant something to try at least once. Food is fresh and plentiful with elements like cook your own meat and fish you don't see very oftern. The staff at the restaurant is very helpful and freindly.
Stayed 3 nights in Jul 2017

10/10 Excellent

Sam, CA

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Descent hotel near by the beach.
Pretty much room, staff, meal is great. Except I noticed the bathtub got stained it look gross, bathroom door was awful damaged before I check-in. The water doesn't drain quick at the shower area.
Stayed 3 nights in Jul 2017

8/10 Good

Valtteri

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

biz travel, halong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
overall experience is ok.1km short walk to Halong park. friendly hotel staff. opposite right side of hotel have local drinks during the night walk all the way to Halong park u have outdoor local drink stalls and pubs
Stayed 2 nights in May 2017

2/10 Terrible

Shayna , Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay at this hotel
Unfortunately there were a lot of problems here. We purchased an upgrade to a suite hoping to spoil ourselves and we were left with a few problems. Dirty room, sheets, broken fridge. The pool was closed. There was no pool bar like advertised, not that it mattered with a closed pool. There were children running up and down floor screaming and yelling. When we asked for help with these problems we were met with staff that couldn't understand or speak English well. No one was willing to help us or try to fix anything. Then we were charged for 2 waters that were stated were complimentary. We ended up visiting the Local hostel.... which ironically enough was more comfortable with great service and staff that spoke and understood English thoroughly.... which is a small but appreciative gesture in a foreign country. There was no help with local tours from this hotel. We just felt a little isolated. Note to Anyone looking or hoping for a nice stay, you won't find it here unfoerunately. The local hostel we very much recommend.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort