Get an overview of this hotelFamily-friendly Halong hotel in Bai Chay with full-service spa


This family-friendly Halong hotel is located by the sea, 0.9 mi (1.5 km) from Cho Bai Chay, and within 6 mi (10 km) of Long Tien Pagoda and Nha Tho Hon Gai Temple. Dolphin Club and Tuan Chau Beach are also within 9 mi (15 km).

Hotel Features

A full-service spa, a restaurant, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 225 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences like refrigerators and coffee makers. Guests will also find balconies, 24-hour room service, and minibars.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Novotel Ha Long Bay features an outdoor pool and a fitness center. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measure 4090 square feet (380 square meters). This family-friendly hotel also offers a children's pool, spa services, and a terrace. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Novotel Ha Long Bay has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Airport transportation (surcharge) 
  • Number of floors - 11 
  • 24-hour front desk 
  • Breakfast available (surcharge) 
  • Bar/lounge 
  • Coffee shop or café 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • Full-service spa 
  • Computer station 
  • Designated smoking areas 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Luggage storage 
  • Business center 
  • Shopping on site 
  • Total number of rooms - 225 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Conference space size (feet) - 4090 
  • Conference space size (meters) - 380 
  • Number of meeting rooms - 5 
  • Free self parking 
  • Spa services on site 
  • Outdoor pool 
  • Coffee/tea in common areas 
  • Television in common areas 
  • Free newspapers in lobby 
  • Elevator/lift 
  • Gift shops or newsstand 
  • Free WiFi 
  • Meeting rooms 
  • Garden 
  • Restaurant 
  • Year Built 2008 
  • Number of buildings/towers - 1 
  • Children's pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Bathtub or shower 
  • Iron/ironing board 
  • In-room safe 
  • Balcony 
  • Free bottled water 
  • Satellite TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Daily housekeeping 
  • Room service (24 hours) 
  • LCD TV 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 
  • Desk 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Square restaurant - This poolside restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Lobby Lounge Bar - This poolside bar serves breakfast, lunch, and dinner. Open daily.

Poolside bar - Overlooking the ocean, this bar serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby 
  • Hiking/biking trails nearby 
  • Playground on site 
  • Boat tours nearby 

Spa Services

In Balance Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Hot stone massage 
  • Deep tissue massage 
  • Number of treatment rooms 7 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies


Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 745000.00 per night.
  • Free cribs (infant beds)!


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: VND 373000 for adults and VND 186190.00 for children (approximately)
  • Airport shuttle fee: VND 2730000 per vehicle (one way)
  • Rollaway bed fee: VND 745000.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Ha Long Bay Novotel
  • Novotel Ha Long Bay
  • Novotel Hotel Ha Long Bay
  • Novotel Ha Long Bay Hotel Halong Bay
  • Novotel Halong Bay

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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