Ratings based on 40 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jul 22, 2016
Good location, staff really friendly, food not up to Novatel standard. Room, pool & bar really nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from wollongong, nsw, australia

Great hotel, exceptional staff

Posted Nov 21, 2015
I stayed here with my 2 kids for my 40th birthday, as we arrived in Hanoi too late the day before to board our junk boat so needed somewhere to stay the night. The room was wonderful with sweeping views of the bay as promised. There is a lot of construction happening out the front and a new adventure park being built, but that didn't bother us, but it's why they lost one star for comfort (there was a bit of construction noise at around 4 or 5am). The room was clean and really comfortable. The food was delicious in the buffet but what really made our overnight stay special was the staff - they were so friendly and went out of their way to make us feel special and happy, which was so nice considering it was such a big birthday. I would highly recommend this place to anyone, considering the price too it was pretty wonderful.
Comment from Hotel Management
Dec 19, 2015 by General Manager, Hotel Management
Dear Ros Thank you for taking time to share your experience with us and spending your special day. We are glad to hear that your stay was enjoyable with the cleanness of room, friendliness of our staff and the great buffet. Your kind comment on attentiveness of staff will be share with the entire team and we will keep on maintaining the quality of service and products to all of our guests. Again, thanks for spending you 40th birthday with us and we look forward to have a change to accommodate you in the future. Best Regards, Jung Hyun, Oh General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from India

wonderful hotel overlooking Halong Bay

Posted Aug 20, 2015
Pros: location and the arrangements made for our airport transfers from and to Hanoi and our tour of the bay.
Cons: WiFi was terrible. Only place in Vietnam that we experienced this.
Location: tour of the bay...that's what we went for...that's what we did.
we had planned too short of a time at Halong Bay. Emailing the staff at the hotel, they were able to arrange a car to pick us up at the airport and arrange our sightseeing tour on the bay for the next day. It all worked out better than I might have anticipated. I'm grateful for this. The wifi at the hotel was abysmal (at least for me), the egg station at breakfast was quite bad. The mattress is nothing special, but the bathroom was great and the view of the bay from our balcony was amazing......
4 out of 5
Recommended
for Everyone
by A verified traveler from Solihull, England

Nice hotel, good pool, but ...

Posted Aug 16, 2015
Hotel was absolutely fine, staff helpful and friendly. But, the whole of the seafront of Halong Bay - miles of it - is a massive land reclamation project/building site - with a instant stream of lorries 24/7. All hotels in the Bai Chai part of Halong are affected by this - obviously not the hotels fault/nothing they can do about it, but you need to be aware of it. On the plus side, if you're on the higher floors there's hardly any noise impact and it does make interesting watching from your room !
Comment from Hotel Management
Aug 25, 2015 by GM Novotel Ha Long Bay, Hotel Management
Dear John Thank you for sharing you stay experience with us. Your kind words regarding the friendliness of our staff will be shared with entire team. This absolutely serve as a mean of encouragement for our team members to keep up with quality of service. According to the construction things happen, this project was established by Province’s Government for future development of tourism in Ha Long bay. Therefore we regret to inform that the control of noise disturbances from the construction site is, unfortunately, out of our control we are most concerned with the satisfaction of our guests. Again, we very much appreciate your kind words and we look forward to welcoming you in the future. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK

Fantastic hotel - shame about construction work

Posted Aug 15, 2015
Pros: Staff were really helpful and friendly. Room was fantastic and the pool was great, entertainment provided by the construction work!
Location: Ideal for getting to the ferry port. We just wanted a few days relaxing after the chaos of Hanoi.
Everything about the hotel was great especially the pool. We expected a beach across the road, but this has now been moved as a major construction project is going on all the way from the ferry port to the start of town. I think they are in danger of spoiling a beautiful place. We did not let it spoil our visit - most of the hotels overlooking the sea will have the same problem.
Comment from Hotel Management
Aug 25, 2015 by GM Novotel Ha Long Bay, Hotel Management
Dear carol Thank you for choosing Novotel Ha Long Bay as your choice of accommodation in Ha Long Bay. We are delighted to read your compliments on friendliness and attentiveness of our staff, the facilities of the room and the great outdoor swimming pool. I will share your comment with our entire team which will serve as an encouragement to all of us to keep on providing quality of service and products to our guests. According to the construction things happen, this project was established by Province’s Government for future development of tourism in Ha Long bay. Therefore we regret to inform that the control of noise disturbances from the construction site is, unfortunately, out of our control we are most concerned with the satisfaction of our guests. We very much appreciate your kind understanding and we hope to accommodate you in the future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal canada

dont hesitate book this one.

Posted Jan 29, 2015
Pros: the staff and cleanliness should be a 5 star hotel
Cons: the rest of halong bay
Location: Just were you want to be
staff is what makes a hotel great , it insures cleanliness and makes your stay great, staff here is nice helpful and just makes this one of the best hotels around. in a area were getting ripped off is normal this hotel is a shining light . even after you cheque out they will help you to and during your transfer to the next destination.
4 out of 5
by A verified traveler from Milan, Italy

Just above average

Posted Aug 14, 2014
Pros: The restaurant with the buffet was very good
We were visiting many cities in Vietnam and this one was just a 2-night stop after staying in other fantastic hotels. So probably this one, without being bad, has been below our expectations.
4 out of 5
Recommended
for Couples
by A verified traveler from Oldham

Location, location, location

Posted Aug 2, 2014
Pros: Views and food.
Cons: Size of room.
Location: Take a boat out in the bay. Idyllic.
The view from the bedroom was breathtaking. The buffet supper was delicious with a wonderful fusion of flavours. Sitting in the swimming pool overlooking Halong Bay utterly memorable.
5 out of 5
Recommended
for Everyone
by Stuart from Glasgow, Scotland

Novotel Halong Bay

Posted Jun 24, 2014
Really enjoyable stay, hotel was on the front overlooking the bay, great pool, staff were friendly, room was nice. One tip - make sure you request a room at the front of he hotel overlooking the bay as the view is excellent, but only 50% of the rooms have this view.
5 out of 5
Recommended
for Everyone
by Linda from Pitt Meadows, Canada

Lovely Hotel

Posted Apr 25, 2014
We only spent one night here, as we arrived prior to our Halong Bay cruise. We were pleasantly surprised with a room that was spacious and beautifully decorated. The mattress and pillows were magnificent! We ate dinner in the dining room and found the food to be fresh and tasty. The breakfast buffet was plentiful, and again the quality was fresh and tasty. All of the staff that we encountered were friendly, professional, and very helpful.