Exterior
Check availability

Reviews of Novotel Ha Long Bay

4 out of 5
Novotel Ha Long Bay
160 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

8.4

Very Good

Rating 10 - Excellent. 176 out of 373 reviews" "
Rating 8 - Good. 127 out of 373 reviews" "
Rating 6 - Okay. 40 out of 373 reviews" "
Rating 4 - Poor. 16 out of 373 reviews" "
Rating 2 - Terrible. 14 out of 373 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Van Duc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Stayed 2 nights in Dec 2023

6/10 Okay

nelly

Stayed 2 nights in Nov 2023

10/10 Excellent

husna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the food in their restaurant was lovely.
Stayed 2 nights in Nov 2023
Response from The hotel management team on Dec 1, 2023
Dear Husna,Thank you for choosing Novotel Ha Long Bay for your recent stay in Ha Long and taking time to share your feedback with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon.Thank you and best regards,

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 3 nights in Nov 2023

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
Stayed 2 nights in Nov 2023
Response from Novotel Ha Long Bay on Dec 12, 2023
Dear Mr. David,We sincerely apologize for the less than satisfactory experience you had during your stay at our Novotel Ha Long Bay. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and removed information in Expedia page, otherwise that when guest made family bookings we also sent message to ask require set up extra bed or not. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding.Best regards,

8/10 Good

Nigel

Traveled with partner
Liked: Amenities
Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Stayed 3 nights in Oct 2023
Response from Bui Thu - Front Office Manager on Oct 13, 2023
Dear Nigel,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel bout our foods. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding!Best regards,Novotel Ha Long Bay

4/10 Poor

Estee

Traveled with family
Disliked: Staff & service, property conditions & facilities
This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Stayed 3 nights in Sep 2023
Response from Bui Thu - Front Office Manager on Sep 20, 2023
Dear Estee,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned and plan training for staffs. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understandingBest regards,Hotel Management

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Ms Thu on Sep 4, 2023
Dear Roger,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works diligently to ensure every guest has a memorable and comfortable visit. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip,Best regards,Hotel Management

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food from the restaurant. Hotel staff were helpful.
Stayed 1 night in Jul 2023
Response from Bui Thu on Aug 9, 2023
Dear Jamie,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bui Thu - Front Office Manager

10/10 Excellent

XUAN TRU

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Room Design
Stayed 2 nights in Jul 2023
Response from Bui Thu - Front Office Manager on Aug 9, 2023
Dear Mr. Xuan Tru,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

BRUCE

Stayed 1 night in Jun 2023
Response from Thu Bui - Front Office Manager on Aug 22, 2023
Dear Mr. Bruce,Thank you so much for taking the time to gave us point if you can share with us detail for your experience at our hotel via email fom@novotelhalong.com.vn.Your kind words are truly appreciated and try to improve, we look forward to welcoming you back on your next tripBest regards,

6/10 Okay

John

Traveled with family
Liked: Staff & service
Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
Stayed 5 nights in Jun 2023
Response from Thu Bui - Front Office Manager on Aug 9, 2023
Dear Mr. John,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and maintenance to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and best regards,

2/10 Terrible

Chi

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Stayed 1 night in Apr 2023

10/10 Excellent

Karen Jean, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Stayed 5 nights in Feb 2023

6/10 Okay

Thomas

Liked: Staff & service, amenities
The staff was great but the hotel could use a makeover.
Stayed 1 night in Nov 2022

10/10 Excellent

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality with Smile at Novotel Halong Bay
We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
Stayed 4 nights in Nov 2022
Response from Novotel Ha Long Bay team on Nov 16, 2022
Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs. The fact that our brand is being well positioned in the eyes of customers is a big part of your efforts, thank you for your positive feedback for our business.

6/10 Okay

David, Lawrenceville

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return
Stayed 2 nights in Jun 2022
Response from The hotel management team on Jun 28, 2022
Dear Mr. David, Thank you for choosing Novotel Ha Long Bay for your recent trip to Ha Long and taking time to share your feedback with us. We sincerely apologize that you did not enjoy your stay with us. We have taken your comment seriously and in the process of reviewing and retraining our team on service. We had reported local authority about loud music at the night market which annoyed tourists staying in nearby hotels and hope they can have some actions for this problem. We sincerely look forward to an opportunity to welcome you back and be of service to you again. Sincerely, The hotel management team

10/10 Excellent

??

Liked: Staff & service, amenities
Good
Stayed 1 night in Apr 2022

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restaurant on site! Front desk staff was SO helpful! She personally arranged transport to and from Cat Ba island for fair price and make sure it went smoothly. Music can be loud until 12am from party place across the street but would still highly recommend. Clean and beautiful views!
Stayed 2 nights in Apr 2022

8/10 Good

Tung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Novotel Ha Long Bay on Aug 27, 2020
Dear Tung, Thank you very much for taking time to leave us a rating here. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Ha Long Bay team

6/10 Okay

Olivia, Ho Chi Minh City

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What concerned us was the social distance and observed hygiene with the breakfast buffet. Too many people in small space, kids running and guests talking above the food and touching plates, food etc. We were not comfortable.
Stayed 1 night in Jun 2020

10/10 Excellent

Thanh Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
Staffs are friendly, food is delicious. Amazing experience!
Stayed 3 nights in Mar 2020
Response from Cuc Nguyen on May 8, 2020
Dear Thanh Yen, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally helpful - sorting transport when the local bus company didnt turn up for my airport run. Always courteous and friendly
Stayed 3 nights in Dec 2019
Response from Cuc Nguyen on May 8, 2020
Dear our valued guest, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

4/10 Poor

Atchyut

Disliked: Property conditions & facilities, room comfort
Overall experience is terrible but I would just say neutral. I guess besides us, only two other couples were staying in the hotel so they completely shut down the air conditioner, the staff was friendly and tried to fix it for our second night but the first we could not sleep as it was freaking hot in our room. I picked this hotel over couple of other for their pool but they shut that down too under maintenance and there was no email notification so I could change my reservation. The breakfast buffet is overpriced for the variety of food we got. Overall we had bad experience and would not stay at this place when we go back again
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed too hard
Hotel and their service were good except for the bed which I felt is too hard. Stayed in quite a few Novotel properties before but this time the bed is too hard for me.
Stayed 3 nights in Feb 2020
Response from Guest Experience Executive on Feb 25, 2020
Dear valued guest, Thank you so much for your valuable feedback regarding your recent stay at Novotel Ha Long Bay. We trully regret that the bed make your stay did not meet your expectation, please accept our deepest apology for this inconveniences. We hope that this experience does not impair your trust in Novotel brand and give us the new opportunity to serve you better in future. Sincerely,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service
Excellent hotel
Stayed 1 night in Feb 2020
Response from Guest Experience Executive on Feb 15, 2020
Dear Debra , Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

8/10 Good

Jia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Guest Experience Executive on Feb 3, 2020
Dear Jia, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Experience Executive on Jan 7, 2020
Dear James, Thank you so much for giving Novotel Ha Long Bay a high vote here. We are delighted to know that you enjoyed your stay with us, this will help our staff have motivation to keep on providing pleasant experiences to all guests. We look forward to welcoming you again soon. Sincerely,

8/10 Good

David

Stayed 1 night in Dec 2019

10/10 Excellent

AUN LING AMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel management team on Jan 30, 2020
Dear AUN LING AMY, Thank you so much for giving us a high vote here. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely,

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel December 2019
Overall the stay was nice and comfortable. The hotel prices quoted for bay tours and transport prices were astronomical though. Almost quadruple the price the other local operators were quoting which seems a bit unfair to the unsuspecting public.
Stayed 3 nights in Dec 2019
Response from Guest Experience Executive on Dec 28, 2019
Dear Kim, Thank you so much for taking time to send us the feedback regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you had a nice and comfortable experience . We hope to have the opportunity of serving you again in the future. Sincerely

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
They tried to charge us $19 per person for the breakfast. Our room smelled like sewage was leaking from the toilet the entire time causing noxious gases to encapsulate the entire area. The entire pool area was off-limits due to an event happening that we were not made aware of before we booked the room
Stayed 2 nights in Dec 2019

10/10 Excellent

Verene, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and very clean. The breakfast is excellent, with a large and interesting variety. The hotel staff are excellent. They are warm, friendly, caring, and helpful in responding to our queries and recommending places to go to. My son of 10 years old came down with fever while we were there. After we had checked out and had to wait for more than an hour for our transport to arrive, one of the staff found out that my son was ill and offered to let us rest in one of the hotel rooms so that he could be more comfortable. Even though we declined her very kind gesture, she arranged a more quiet place with nice sofa seats for my son to sleep on, and offered us drinks. We are grateful for her care and concern. We will be back to the hotel when we come back to Halong city again in future.
Stayed 1 night in Dec 2019
Response from Guest Experience Executive on Dec 13, 2019
Dear Verene, Thank you so much taking time to send us you valuable feedback regarding your recent stay at Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in the future. Sincerely,

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019
Response from Guest Experience Executive on Dec 11, 2019
Dear valued guest, Thank you so much for taking time to give us a high vote here. It is glad to know that you had a wonderful stay at Novotel Ha Long Bay. We look forward to welcoming you back in near future. Sincerely,

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Guest Experience Executive on Dec 9, 2019
Dear valued guest, Thank you for giving Novotel Ha Long Bay a high vote here. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely,

8/10 Good

Vivian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Spacious and clean. Staff were very friendly and buffet was excellent. Plenty of variety and lots of refills. We got mountain views from both rooms which was an added bonus. Only let down is location, there are restaurants in walkable distance but very quiet at night. There was a light show visible from our room but a bit odd as not many tourists around to enjoy the view.
Stayed 2 nights in Nov 2019
Response from Guest Experience Executive on Dec 4, 2019
Dear Vivian, We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is glad to know that you enjoyed the room and the buffet in our hotel. Your nice words will be huge encouragement to hotel staff who are motivated to keep up the good work. Thank you for sending us your lovely feedback. We look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent staff and location. Walking distance to the shopping and eating experience.
Stayed 1 night in Nov 2019
Response from Guest Experience Executive on Dec 3, 2019
Dear valued guest, Thank you for spending time sending us nice feedback regarding your recent stay at Novotel Ha Long Bay. It is glad to know that you had enjoyable experience with us. Your nice words will help our hotel staff be motivated to keep up the good work. We look forward to welcoming you back soon. Sincerely

8/10 Good

Dom, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is decent. My only real complaint is that the bar serves water down drinks.
Stayed 3 nights in Nov 2019
Response from Guest Experience Executive on Nov 22, 2019
Dear valued guest, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We trully regret to know that your experience did not meet your expectation. I have well noted your comment about drink at lobby bar and review with our team to avoid such incoveniences in the future. We hope to have the opportunity of serving you better in the future. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Guest Experience Executive on Nov 21, 2019
Dear valued guest, Thank you for giving us a high score in Expedia. We are delighted to know that you had a wonderful experience in Novotel Ha Long. We hope to have the opportunity of serving you again soon. Sincerely

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to the market where I could eat and buy easily
Stayed 1 night in Nov 2019
Response from Guest Experience Executive on Nov 21, 2019
Dear valued guest, Thank you for taking time to send us the feedback regarding your recent stay at Novotel Ha Long. It is glad to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Lauren, Fredericton, New Brunswick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The staff went above and beyond. Highly recommend.
Stayed 3 nights in Oct 2019
Response from Guest Experience Executive on Oct 31, 2019
Dear Lauren, Thank you so much for taking time to write us a nice feedback regarding your stay at Novotel Ha Long Bay. I am very proud to read that you found your experience " wonderful". Your nice words will help us keep on providing amazing experiences for our guests. We look forward to welcoming you again and offering you other pleasant stay. Sincerely

10/10 Excellent

EASON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable bed. Friendly staff. The view from the room is great.
Stayed 2 nights in Oct 2019
Response from Guest Experience Executive on Oct 31, 2019
Dear Eason, We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is glad to know that you was happy with your stay with us. Your nice feedback will be an encouragement to hotel staff to keep up their good work. Thank you again and we hope to have the opportunity of serving you again soon. Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff who couldn't do more to help. Beautiful hotel from the rooms to the pool to the bar. Breakfast was a feast, the bar meals just what was needed and the seafood buffet incredible. Spa was wonderful. All in all an incredible stay in a beautiful location.
Stayed 1 night in Oct 2019
Response from Guest Experience Executive on Oct 31, 2019
We would like to express my gratitude towards your very nice feedback regarding to your recent stay at Novotel Ha Long Bay. We are delighted to know that you had a wonderful experience in our hotel. Your praise will be a huge motivation to hotel staff as we strive to continuously improve the quality of our services. Thank you again and we look forward to welcoming you back soon. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Guest Experience Executive on Oct 30, 2019
Dear valued guest, Thank you so much for giving Novotel Ha Long Bay a high rating here. As score you gave, we are very happy to know that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Sincerely

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Guest Experience Executive on Oct 23, 2019
Dear valued guest, Thank you for taking time to give us your opinions about Novotel Ha Long. Your satisfactions is our expectations and responsibilities. Hopefully we will have the opportunity to welcome you back to Novotel Halong. Sincerely,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good rooms, restaurant open all day, pool very nice.
Stayed 4 nights in Oct 2019
Response from Guest Experience Executive on Oct 23, 2019
Dear valued guest, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit Ha Long city. Your nice praise about our services will encourage our staff to harder and harder to bring the best to customers. Hopefully we will have the opportunity to welcome you back to our hotel Sincerely

10/10 Excellent

Wai chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and unforgettable experience
This is my 2nd trip to Halong Bay. I’m amaze by the warm hospitality provided by your employees. Check in staff was very courteous despite after long hour of work. My special thanks to your staff Ms Dep (not sure whether I spell correctly) Very helpful and service level and being attentive. Thank you Novotel Halong Bay and keep up the good work.
Stayed 1 night in Oct 2019
Response from Guest Experience Executive on Nov 27, 2019
Dear Wai chuen, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your 2nd trip to Ha Long city. No words are enough to express our gratitude towards your very lovey message, your nice words will help us keep on providing magnificent experiences to our guest. We look forward to welcoming you back and offering you other pleasant stay. Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an oasis for us after 5 weeks of travel. Great place to relax by the pool and eat incredible food. The chef was amazing with his presentation and variety of food. I recommend this hotel as a place to have a total break and to relax.
Stayed 2 nights in Sep 2019
Response from Guest Experience Executive on Oct 17, 2019
Dear distinguished guest, Thank you so much for taking time to send us a very nice feedback regarding your recent stay at Novotel Ha Long Bay. It is glad to know that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Sincerely

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Guest Experience Executive on Oct 4, 2019
Dear distinguished guest, Thank you so much for giving Novotel Ha Long Bay a high rate here. It is glad to know that you had a nice experience with us. We look forward to welcoming you back in the near future. Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our room and overall whole experience at the Novotel Ha Long Bay, so nice to stay somewhere so clean, stylish and with a pool,gym & bar e.t.c Staff were just lovely too, would 110% recommend
Stayed 3 nights in Sep 2019
Response from Diep Vu on Oct 2, 2019
Dear our distinguished guest, Thank you so much for taking time to share your experience reagarding your stay at Novotel Ha Long Bay. It is grateful to know that you had a wonderful time with us. Your nice words are a huge encouragement to our staff to keep up the good work. Sincerely Diep Vu Guest Experience Executive