Posted Jun 24, 2016 on Wotif
Having survived the torture of the Sa Pa to Halong bus, I arrived very early and the staff said I could check in. It was then we discovered they had no record of my booking.
Manager Kate and Kevil were amazing and went out of their to sort it out while I made a call to Wotif to get some info re-sent. An hour later my booking was sorted and I was in my room and having a sleep (much needed after little sleep on the bus and a badly upset stomach).
After spending the day in bed I feelt much improved, And decided to check out their rooftop bar, which has great views and food, and more great staff.
Of note is that hotel is about 3.5km from the old part of Halong. There is still a bustling little village just across the road where you can pickup street food, coffee and the usual requirements, should you feel the need to venture beyond the hotel.