Too pricy for the offer
Posted Mar 30, 2015
Worst bed ever! It doesn't matter if they offer a pillow menu when the mattress is awful !! Staff was nice but no one notices te next step and the written itinerary didn't match the real one , maybe we passe by places worth of taking photo but no one warned the passengers . The menu is limited and the beverage prices ridiculous compared to the rest of the country including 5 star hotels ... The boat is nice but they even charge 18 dollars for a 60 minutes in a kayak belonging to the boat , of course no one rented one. I saw other boats nearby and some even had jacuzzis and I could bet the price difference shouldn't be much so if you are planning a trip to ha long bay choose well for this boat only relies on its "French"reputation
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
We do appreciate your feedback and thank you for your recent review on Expedia. We are of course disappointed that we were not able to exceed your expectation on your recent Halong Bay visit. Rest assured thought that we have taken notes of your comments and will certainly do whatever we can to ensure that all is discussed and addressed where possible. Thank you once again for sharing your experience.