Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Gary from USA

Posted Jan 4, 2016 on Hotels
The staff was absolutely charming and attentive. The Emeraude is older with some of the quirks one would expect and hopefully enjoy, but an absolute delight. The scenery is spectacular and this was the perfect way to enjoy it. We would definitely book again.
4 out of 5
by Steven from Vancouver, Canada

Great stay..

Posted Dec 6, 2015 on Hotels
It was a great overnight stay and activities were good. However, may I recommend a better map for your office as it is very hard to find even for our local driver.
3 out of 5
by A verified traveler from r

Too pricy for the offer

Posted Mar 30, 2015
Worst bed ever! It doesn't matter if they offer a pillow menu when the mattress is awful !! Staff was nice but no one notices te next step and the written itinerary didn't match the real one , maybe we passe by places worth of taking photo but no one warned the passengers . The menu is limited and the beverage prices ridiculous compared to the rest of the country including 5 star hotels ... The boat is nice but they even charge 18 dollars for a 60 minutes in a kayak belonging to the boat , of course no one rented one. I saw other boats nearby and some even had jacuzzis and I could bet the price difference shouldn't be much so if you are planning a trip to ha long bay choose well for this boat only relies on its "French"reputation
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
Dear Passenger, We do appreciate your feedback and thank you for your recent review on Expedia. We are of course disappointed that we were not able to exceed your expectation on your recent Halong Bay visit. Rest assured thought that we have taken notes of your comments and will certainly do whatever we can to ensure that all is discussed and addressed where possible. Thank you once again for sharing your experience. Sincerely,
5 out of 5
by Donghyun from 서울

하롱베이 크루즈는 무조건 에메로드!!

Posted Mar 5, 2015 on Hotels
예약하자마자 크루즈 담당자로부터 이메일 연락이 옵니다. 크루즈 여행 전날 직접 찾아와서 pick up과 drop off 서비스에 관련 된 사전미팅을 진행했고, 숙박하는 내내 에메로드 담당자가 친절하게 하롱베이 관광을 시켜 줍니다. 1박2일 프로그램도 잘 짜여져있고, 매우 만족했습니다.
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
친애하는 동현, 그래서 Emeraude 타고 크루즈 경험에 대한 큰 격려 피드백을 많이하고 당신이 곧 다시 희망을 환영 인해 정 감사합니다. 우리는 당신에게 좋은 시간을 기원하고 다시 한 번, 전체 Emeraude 승무원에서 우리와 함께 순항 주셔서 감사합니다. 감사합니다,
4 out of 5
by A verified traveler

可愛いレトロな内装、おいしいお料理、良いスタッフ!

Posted Feb 23, 2015
Pros: 船のレトロな雰囲気と、船が大きすぎないこと。クルーズ中、もっと大きな船をたくさん見かけました。この船は15部屋あるかないか?の大きさで、静かで優雅です。屋上テラスの雰囲気も良いです。
20代の女2人でダブルベッドの部屋に宿泊しました。船はレトロな雰囲気がとても可愛いです。丸みを帯びた建具やバスルームの青いタイルから備え付けのファンや手摺まで、「海底2万マイル」のイメージそのもの!古いものとはいえ綺麗で清潔でした。トイレ・シャワーも中級ホテル並み。ただ、ドライヤーはなかったです。 expediaのページでは詳しく記載ありませんが、ランチ・洞窟ガイド・生春巻講習・ディナー・小型船でしか行かれない場所へのクルーズなど、食事とアクティビティがセットです。各食事での飲み物とカヤック体験は別料金です。カード可。食事はビュッフェと書いてありましたが、人数の関係なのかコースでした。ベトナム風でありながら外国人用にアレンジしているような感じでクセが少なく、とっても美味しかったです。食べきれないほどです。各アクティビティは自由参加ですが、どれも楽しかったのでおすすめです。 どのスタッフも全体的ににこやかで良い感じでした。値段相応のサービスを感じました。 ハノイオフィス⇔船乗り場までの往復送迎は1人40ドルでミニバンでした。これはオプションで、後からメールで申し込みます。(ハノイで別の旅行会社のバスを申し込んで、もっと安く来たというお客さんもいました) (ただ、冬のハロン湾は予想以上に寒くて風が強かったです。一応ブランケットを貸してもらえますが、サンデッキや屋上にはいられませんでした)
4 out of 5
by Olga from Aarhus, Dk

More "the name" than a luxury

Posted Feb 2, 2015 on Hotels
Emeraude is ok - but it is an old boat and price is too high( not the "super luxury" in "Europian comprehension"). You can get something very similar (both transport and experience)to more reasonnable price.
Comment from Hotel Management
Aug 8, 2015 by Maggie Q, Hotel Management
Dear Passenger, Thank you for your review on Expedia. We have taken note of your comments and your concerns have been attended to by our crew. We do hope that you had a safe trip home and thank you once again for cruising with us. Sincerely,
4 out of 5
by A verified traveler from 湘南寒川

ハロン湾満喫

Posted Aug 14, 2014
Pros: 部屋も大きくはありませんが、こざっぱりしていて快適でした。
Cons: 食事は全て料金に含まれていますが、飲み物がベトナム物価にしては高いです。ビール450円、ワイン5000円はあまりに高いと思いながら、飲んでしまいましたが、、、。
Location: 鍾乳洞はすごい迫力です。カヤックはハロン湾をより身近に感じるチャンスなので是非トライしてみて下さい
ハロン湾を満喫したいならクルーズがお勧め、エメロードカフェから直接乗船できるので時間的なロスが少ないです。また、ハノイの中心部にある事務所までシャトルバス(一人20ドル)があるので便利です。
5 out of 5
by Jacky and Judie

Wonderful. Fun. Comfortable. Cruise Ha Long Bay Vietnam

Posted May 23, 2014 on Orbitz
The best. Shuttle turned out to be private van for us 2. AC and only 3 hrs. Coffee shop awaited us and a market place with "cheap" backpack-bought 3 for total of $35. Cruise was great calm seas. Boating for 1 hr was included and we loved it. Food good and plenty w reception. Our room was upgraded. Super nice. Ship shower.
3 out of 5
by Mike from Denver

Great Way to Tour Halong

Posted May 1, 2014 on Hotels
Would definitely recommend this as a high-end cruise of Halong. Nice boat, good air conditioning.
Comment from Hotel Management
Aug 8, 2015 by Maggie Q, Hotel Management
Dear Passenger, Thank you so much for your feedback and we are glad to see that you have had an enjoyable cruise and good memories of Halong Bay. We hope to welcome you back soon again and appreciate the comments very much. Sincerely,
3 out of 5
by John S from Australia

Cruise Ha Long Bay. French owned cruise ship.

Posted Apr 29, 2014
Pros: see above
Cons: see above. Transfers could be improved especially to include minibus pick-ups at hotels in Ha Noi.
Location: Visit Cat Bah island. Need to reasonably fit without heart or lower limb problems
French owned cruise ship up to 60 passengers. Ship is about 16 years old (as of April 2014) and has had cabins recently refurbished but cabin showers old style marine/yacht and should be modernised to at least mobile home standards. Cabin layout tight and bed arrangements need to be reviewed as cluttered and tight. Overall good time plenty of open and undercover areas. One night 2 day programme is short and 2 night programme needs revamping as you repeat 1 night voyage or need to transfer to another ship. Staff pleasant and friendly especially if you are polite to them and attempt to speak Vietnamese. Only real draw back is all drinks are very costly. Other cruises are said to be generally not as good.
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
Dear Passenger, We are very glad to read your review and the fact that you have enjoyed the ship and the service made our day. We are working hard to exceed our passengers expectations put in a lot of hard work and efforts to create memorable and lasting cruise experiences aboard the... Sincerely,