Ratings based on 18 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by Gary from USA

Posted Jan 4, 2016 on Hotels
The staff was absolutely charming and attentive. The Emeraude is older with some of the quirks one would expect and hopefully enjoy, but an absolute delight. The scenery is spectacular and this was the perfect way to enjoy it. We would definitely book again.
4 out of 5
by Steven from Vancouver, Canada

Great stay..

Posted Dec 6, 2015 on Hotels
It was a great overnight stay and activities were good. However, may I recommend a better map for your office as it is very hard to find even for our local driver.
3 out of 5
by A verified traveler from r

Too pricy for the offer

Posted Mar 30, 2015
Worst bed ever! It doesn't matter if they offer a pillow menu when the mattress is awful !! Staff was nice but no one notices te next step and the written itinerary didn't match the real one , maybe we passe by places worth of taking photo but no one warned the passengers . The menu is limited and the beverage prices ridiculous compared to the rest of the country including 5 star hotels ... The boat is nice but they even charge 18 dollars for a 60 minutes in a kayak belonging to the boat , of course no one rented one. I saw other boats nearby and some even had jacuzzis and I could bet the price difference shouldn't be much so if you are planning a trip to ha long bay choose well for this boat only relies on its "French"reputation
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
Dear Passenger, We do appreciate your feedback and thank you for your recent review on Expedia. We are of course disappointed that we were not able to exceed your expectation on your recent Halong Bay visit. Rest assured thought that we have taken notes of your comments and will certainly do whatever we can to ensure that all is discussed and addressed where possible. Thank you once again for sharing your experience. Sincerely,
5 out of 5
Recommended
for Families
by Jacky and Judie

Wonderful. Fun. Comfortable. Cruise Ha Long Bay Vietnam

Posted May 23, 2014 on Orbitz
The best. Shuttle turned out to be private van for us 2. AC and only 3 hrs. Coffee shop awaited us and a market place with "cheap" backpack-bought 3 for total of $35. Cruise was great calm seas. Boating for 1 hr was included and we loved it. Food good and plenty w reception. Our room was upgraded. Super nice. Ship shower.
3 out of 5
by Mike from Denver

Great Way to Tour Halong

Posted May 1, 2014 on Hotels
Would definitely recommend this as a high-end cruise of Halong. Nice boat, good air conditioning.
Comment from Hotel Management
Aug 8, 2015 by Maggie Q, Hotel Management
Dear Passenger, Thank you so much for your feedback and we are glad to see that you have had an enjoyable cruise and good memories of Halong Bay. We hope to welcome you back soon again and appreciate the comments very much. Sincerely,
3 out of 5
Recommended
for Everyone
by John S from Australia

Cruise Ha Long Bay. French owned cruise ship.

Posted Apr 29, 2014
Pros: see above
Cons: see above. Transfers could be improved especially to include minibus pick-ups at hotels in Ha Noi.
Location: Visit Cat Bah island. Need to reasonably fit without heart or lower limb problems
French owned cruise ship up to 60 passengers. Ship is about 16 years old (as of April 2014) and has had cabins recently refurbished but cabin showers old style marine/yacht and should be modernised to at least mobile home standards. Cabin layout tight and bed arrangements need to be reviewed as cluttered and tight. Overall good time plenty of open and undercover areas. One night 2 day programme is short and 2 night programme needs revamping as you repeat 1 night voyage or need to transfer to another ship. Staff pleasant and friendly especially if you are polite to them and attempt to speak Vietnamese. Only real draw back is all drinks are very costly. Other cruises are said to be generally not as good.
Comment from Hotel Management
Jun 5, 2015 by Maggie Q, Hotel Management
Dear Passenger, We are very glad to read your review and the fact that you have enjoyed the ship and the service made our day. We are working hard to exceed our passengers expectations put in a lot of hard work and efforts to create memorable and lasting cruise experiences aboard the... Sincerely,
1 out of 5
by Omar Perez from San Diego

Halong Bay Experience

Posted Jan 4, 2014 on Hotels
Well we had reservations for Emeraude, confirmed through hotels.com and received confirmation 4 days prior to departure. Upon arriving at the Hanoi office for Emeraude, they had no record of the confirmation. They were also completely booked and given we only had that 1 night in our schedule, they were able to book us on the Pelican cruise instead. We were required to pay for the additional transport fee there. The Pelican was ok, however it was not the deluxe room paid for on the Emeraude. 9 out of 10 times, we have had successful bookings, however this was the first time it did not go smoothly.
3 out of 5
by A verified traveler from Hong Kong

Emeraude Classic Cruises in Halong Bay

Posted Apr 8, 2012 on Hotels
Bad : The staff on the crisue is not friendly . Disappointed to pay for so much money & got a average service only. The second day at 9:30 am already returned to the harbour & not around 11:00 am as other cruises. Good : The food is O.K. for the buffet . Quite a lot of relaxing sundeck chairs / sofa .
Comment from Hotel Management
Aug 8, 2015 by Maggie Q, Hotel Management
Dear Passenger, We do appreciate your feedbacks and have taken note of your comments as it is important to us to improve the cruise experience continuously. We hope to have the opportunity to welcome you soon again and wish you a great rest of this week. Sincerely,
4 out of 5
by A verified traveler from NYC

Great trip

Posted Dec 30, 2011 on Hotels
Glad we chose this cruise over others, as it included various stops and activities during the 22 hours we were on board (kayaking, visit to a cave, squid fishing) Very well organized. Made for a spectacular Christmas day!
Comment from Hotel Management
Aug 8, 2015 by Maggie Q, Hotel Management
Dear Passenger, Thank you so much for your positive feedback and we do appreciate your time taken to review us on Hotels.com. We hope to have the opportunity to welcome you soon again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Okinawa Japan

コンパクトなワンナイトクルーズ船

Posted Sep 9, 2016
Pros: 過ごしやすい船である。
アッパーデッキも使いやすくとても走りのいい船であった。乗船人数も適当で過ごしやすく感じた。食事ビュッフェも使いやすく、移動でのテンダーボートも乗りやすい。
Comment from Hotel Management
Sep 19, 2016 by Hien, Hotel Management
Dear Passagers, Thank you for your recommend, we hope to satisfy your expectation in halong bay trip. And we do hope to welcome you back on the Emeraude Classic Cruise. Thank you