Interior

Reviews of 25hours Hotel HafenCity

25hours Hotel HafenCity
Überseeallee 5, Hamburg, HH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another beautiful 25Hours hotel, incredibly clean, wonderful breakfast, and very convenient for easy walking into Hamburg or using the Ubahn system.
Stayed 3 nights in Dec 2023
Response from Patrick Moreira on Dec 18, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Kieran

Liked: Cleanliness, property conditions & facilities, room comfort
Fun ☺️ n hamburg
Lovely hotel, funky and Fun. Nice bar. Stayed for a city break, perfectly located to see all the main sights on a long weekend, highly recommend
Stayed 2 nights in Dec 2023
Response from Patrick Moreira on Dec 18, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Simona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most flawlessly designed hotels I’ve ever seen. Everything from the room and facilities furniture and decor down to the cutlery in the restaurant is consistently inspired by the industrial maritime theme that sets Hamburg apart. The atmosphere and the setting are so unique and so beautifully implemented as to be an experience by themselves. On top of that, the service is impeccable, the location as central as it gets, and many thoughtful details — from the jogging kit to the free minibar — make the stay even more enjoyable. Highly recommended.
Stayed 3 nights in Sep 2023
Response from Patrick Moreira on Oct 13, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Chase, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love the 25 Hours hotels – and this one was gorgeous! Great design, enthusiastic and fun staff, delicious breakfast, stellar location, all sorts of fun touches in the rooms, cheeky sense of humor all over the place, fun perks and extras. LOVED IT!
Stayed 2 nights in Aug 2023
Response from Patrick Moreira on Oct 13, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a difference
An unusual hotel, decor somewhere between a ship and a loft! However very comfortable, staff were good and an excellent restaurant. Conveniently located for Miniatur Wunderland, the Maritime Museum and the harbour and a Ubahn station just opposite so very easy to get into the city centre.
Stayed 4 nights in Aug 2023
Response from Patrick Moreira on Sep 1, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Patrick Moreira on Sep 1, 2023
Moin Moin Vielen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass es Dir bei uns gefallen hat und hoffen dich bald wieder in unserem modernen Seemannsheim begrüßen zu dürfen! HerzlichstPatrick MoreiraGeneral Manager

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Patrick Moreira on Aug 8, 2023
Moin Moin Vielen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass es Dir bei uns gefallen hat und hoffen dich bald wieder in unserem modernen Seemannsheim begrüßen zu dürfen! HerzlichstPatrick MoreiraGeneral Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel that's also fun
This hotel is very quirky and fun, in addition to offering good accommodation in a great location. It is in the newer part of the city, very close to the Maritime Museum and a comfortable walk to the Altstadt. The hotel restaurant is excellent. All staff were friendly and helpful. Definitely recommend it!
Stayed 3 nights in Jul 2023
Response from Patrick Moreira on Aug 8, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Diogo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, with everything we needed and more. The complimentary mini bar was a nice touch. Great design throughout the hotel, we didnt have the breakfast as we thought €27 was overpriced. There are great cafes and bakeries near by that offer less than half that price. We walked everywhere most days, it was very well located in a quiet area. Would definitely go back.
Stayed 4 nights in Jul 2023
Response from Patrick Moreira on Aug 8, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Hafencity is a great location and in my opinion a nicer area of Hamburg than some other with plenty of places to eat etc. This hotel was nice and fairly new, bedrooms OK size wise and nicely equipped too (hairdryer, large shower). I didn't eat at the restaurant at all because too many good places near by to chose from. Positives, mini bar with beer and water free of charge and restocked daily. Other extras include a kit for the sauna from reception which gives you dressing gown and slippers. Also for me windows that open are a real plus. Good underground parking, nice and clean hotel and location is great. Negatives - no USB charging sockets in room, sauna was crazy hot, check in was very slow and sign posting to car park confusing as only main car park seemed signed, but hotel parking floor was not. So spent time looking for my car on wrong floor.
Stayed 2 nights in Jun 2023
Response from Patrick Moreira on Aug 8, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service
The hotel was very clean with pretty quirky decor!! Thoroughly enjoyed the stay and would definitely rebook.
Stayed 3 nights in Jun 2023
Response from Patrick Moreira on Sep 1, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Efrain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to a concert in the Elbphilharmonie, and this was a perfect venue for us. 10 minute walk, friendly and good humored atmosphere with a hip vibe.
Stayed 1 night in May 2023
Response from Patrick Moreira on May 19, 2023
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick MoreiraGeneral Manager

4/10 Poor

Logan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would appreciate not being charged an additional $500 after paying over $600 for the room already. I understand it will be reimbursed but it should not have happened to begin with
Stayed 2 nights in Apr 2023
Response from Patrick Moreira on Sep 1, 2023
Thank you for taking the time to share your feedback. Best Patrick MoreiraGeneral Manager

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Patrick Moreira on May 19, 2023
Moin Vielen Dank für dein Feedback. Es freut mich sehr, dass wir dich mit unserem Hotel positiv überraschen konnten. Hoffentlich auf bald wieder & viele Grüße Patrick MoreiraGeneral Manager

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel, friendly staff and nice rooms. Couldn’t want much more. Great area of the city too
Stayed 3 nights in Feb 2023
Response from Patrick Moreira on Sep 1, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Patrick MoreiraGeneral Manager

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone about this hotel were amazing! I will definitely be staying here again!
Response from Patrick Moreira on Dec 28, 2022
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Had a 4 night stay for Christmas Markets, location was pretty good with main market a 20 minute walk. The room was a good size double. Bed was comfortable only minor niggle the quilt could have been a little bigger (an extra 30cm wider) as a couple of times we woke with one of us only partially covered but not a real problem. Nice shower and decent sized bathroom. Nice touches included some free mini bar stuff and something we missed until we were checking out was that we could have borrowed a mobile WiFi hotspot while we were out and about (didn't read the info in with the key cards) would have saved us some roaming charges, know better for next time.
Stayed 4 nights in Dec 2022
Response from Patrick Moreira on Dec 14, 2022
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! BestPatrick MoreiraGeneral Manager

10/10 Excellent

Hakki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it! will definitely seek availability in their other hotels should i travel to a city where they are pleasent very nice location. tasteful, pleasant, creative and witty decoration with so much attention to detail. friendly and efficient staff. specious room. convenient parking. good view and nice surroundings. made me feel good and at ease.
Stayed 1 night in Oct 2022
Response from Patrick Moreira on Oct 20, 2022
Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! BestPatrick MoreiraGeneral Manager

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Patrick Moreira on Sep 29, 2022
Moin MoinVielen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass es Dir bei uns gefallen hat und hoffen dich bald wieder in unserem modernen Seemannsheim begrüßen zu dürfen! HerzlichstPatrick MoreiraGeneral Manager

10/10 Excellent

Alwin

Stayed 3 nights in Sep 2022
Response from Patrick Moreira on Sep 29, 2022
MoinVielen Dank für dein Feedback. Es freut mich sehr, dass wir dich mit unserem Hotel positiv überraschen konnten. Hoffentlich auf bald wieder & viele GrüßePatrick MoreiraGeneral Manager

8/10 Good

Piara

Stayed 1 night in Jul 2022
Response from Patrick Moreira on Sep 29, 2022
MoinVielen Dank für dein Feedback. Es freut mich sehr, dass wir dich mit unserem Hotel positiv überraschen konnten. Hoffentlich auf bald wieder & viele GrüßePatrick MoreiraGeneral Manager

8/10 Good

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good fish restaurant German food!
Stayed 1 night in May 2022
Response from Patrick Moreira, General Manager on Jul 5, 2022
Hello Frank Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best regards,

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does a hotel room have to be like a ship cabin?
Desire to make it a boutique maritime-themed hotel means some compromises on comfort and functionality. For example the desk area is very small, the desk chair is made of metal and fairly uncomfortable and this was the only chair in the room. Also, supposedly because of Covid, there was no room service during my stay. Otherwise my stay there was OK
Stayed 3 nights in Jan 2022
Response from Patrick Moreira on Feb 8, 2022
Hello Alan Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It is very Cozy and totally central in the city
Stayed 1 night in Dec 2021
Response from Patrick Moreira on Jan 26, 2022
Hello Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

10/10 Excellent

Wendy, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an interesting concept during COVID times: no one enters your room daily – there is no daily cleaning and product stocking. When you want something done to your room, you ask for it. I like the concept. I don’t need or want strangers in my room. Everything in the minibar was free (waters, cokes, beers, chips, chocolate). If you want more, just ask them for it. Room was clean and comfortable. We would have liked to have a coffee maker with coffee/milk/sugar in the room, and would have liked more places to unpack and hang clothing. There were 2 of us in the room, but only 1 chair. I loved the décor, loved the wallpaper, loved the bath, shampoo, handwashing, lotion products.
Stayed 4 nights in Dec 2021
Response from Patrick Moreira on Feb 2, 2022
Hello Wendy Thank you very much for your great review! We are very pleased that you enjoyed your stay with us and hope to welcome you back here in Hamburg soon! Best Patrick Moreira General Manager

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Jens Kofoed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Cecilia Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
The hotel was decent for the price, but the condition of the room was a little disappointing. The walls had scuff marks and stains on them, there were holes in the bed sheets, and there was mold on the floor of the shower. I wanted to love this hotel, but it needs some serious updates.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect Location and the staff were kind and helpful!
Stayed 4 nights in Jul 2021

10/10 Excellent

Gorm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with some interesting features (music room, photo booths and the like). Good location - convenient for most of the main city attractions but still quiet quiet.
Stayed 3 nights in Jul 2020

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool
cool, laid-back hotel friendly staff cool interior
Stayed 1 night in Jul 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Die 25hours Crew on Feb 18, 2020
Vielen Dank für die Bewertung!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel in Hamburg
Fantastic hotel in good location. Very warm greeting and check out. Comfortable room with thoughtful design and quirky extras like a canvas bag to take out with you to prevent you buying plastic bags. They sell lots of quirky gifts in the reception area too. Breakfast was good and we had a lovely dinner in the restaurant. Only negative is that they don't have their own bar.
Stayed 3 nights in Jan 2020
Response from The 25hours Crew on Feb 12, 2020
Ahoi Christine and many thanks for taking the time to share such positive Feedback! We look forward to welcoming you again in the near future. Kind Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Die 25hours Crew on Jan 28, 2020
Vielen Dank für die Bewertung!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pleasant surprise
I was pleasantly surprised when I checked into the hotel. Stayed only for 1 night but I must say it was great. Loved the concept and design of the rooms and Lobby etc. Room was large, plenty of space. Area around the hotel has a lot to offer. Nice restaurants, sights, shopping etc. Will certainly go back. Marcel at the front desk was very welcoming.
Stayed 1 night in Jan 2020
Response from The 25hours Crew on Jan 26, 2020
Moin and many thanks for the perfect rating! We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good nautically themed hotel
Really good nautically themed hotel with decent rooms and a good breakfast
Stayed 2 nights in Jan 2020
Response from The 25hours Crew on Jan 12, 2020
Ahoy and many thanks for the excellent rating! We look forward to welcoming you again in the near future.

10/10 Excellent

Sue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Die 25hours Crew on Dec 19, 2019
Vielen Dank für die Bewertung!

10/10 Excellent

Gonzalo, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool hotel, lots of personality, from the design of the room to the amenities and common areas. Is really an enjoyable place to stay. The location is fantastic. Only area for improvement is food and beverage. At breakfast there are not enough tables for all guests so waiting lines are to be expected. For dinner the menu is of very few dishes and not for everyones taste. Staff is great. Would stay there again.
Stayed 3 nights in Oct 2019
Response from Rafael Warnke, Concierge on Oct 14, 2019
Ahoi Gonzalo! Many thanks for the positive Rating! We look forward to welcoming you again in the near future. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Rafael Warnke, Concierge on Oct 9, 2019
Ahoi und vielen Dank für die Bewertung! Bis bald hoffentlich! Herzliche Grüße

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
Super cool, brilliant and very stylish. Good location and perfect for a grown up city break.
Stayed 3 nights in Aug 2019
Response from The 25hours Crew on Sep 3, 2019
Ahoy and many thanks for the great rating! We look forward to welcoming you again in the near future. Kind Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Rafael Warnke, Concierge on Oct 9, 2019
Vielen Dank für die Bewertung!

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Die 25hours Crew on Aug 14, 2019
Vielen Dank für die perfekte Bewertung!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Stayed with family. Hotel is amazing, staff are excellent and kids very disappointed to leave.
Stayed 2 nights in Aug 2019
Response from The 25hours Crew on Aug 7, 2019
Hey Jonathan Many thanks for taking the time to share your great feedback with us. We look forward to welcoming the entire family again in the near future. Kind Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little extras touches to help make your stay even better. Happy to provide you what you need and more, as standard!
Stayed 2 nights in Jul 2019
Response from The 25hours Crew on Aug 4, 2019
Ahoy and many thanks for the perfect rating! We look forward to welcoming you again in the near future. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Nicklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its great!
Hipster Hotel! Very cool. As President Donald Trump would say: *Everything was great, just great, trust me, its great.*
Stayed 1 night in Jun 2019
Response from The 25hours Crew on Jul 14, 2019
Ahoi Nicklas! Many thanks for the perfect rating! It's a pleasure to hear you had a great time with us and look forward to welcoming you again in the near future! Kind Regards