Ratings based on 1,031 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Steve

This traveler left a rating score only Posted Sep 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Excellent, quirky and well thought through.

Posted Aug 29, 2017
Pros: Concept, service, design, staff.
Cons: We did not have breakfast at the hotel as the price was too high for our taste. I would be prepare to pay 21 EUR for a dinner, but not for a breakfast
Location: Really close to Ubahn and walking distance to most sights. Hamburg seems to be a bit of a building site at the moment but it's still great location
Staff were very polite and helpful, hotel is quirky (just what I was looking for) and an experience in itself. We both enjoyed our stay and loved the design.
Comment from Hotel Management
Aug 29, 2017 by 25hours Hotel HafenCity, Hotel Management
Hello Ally and thank you so much for your perfect comment. We highly appreciate it and are looking forward to welcoming you again soon. Warm Wishes Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
Recommended
for Everyone
by A verified traveler

A great place to stay

Posted Aug 23, 2017 on Orbitz
Staff were welcoming and helped with any questions needed. The hotel is located right by the water and easy access. Lots to see abd do in the area.
Comment from Hotel Management
Aug 29, 2017 by 25hours Hotel HafenCity, Hotel Management
Hello and thank you very much for this great comment. We really appreciate it and we do hope to welcoming you back again soon. Warm Wishes Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
by Anatole from Nuremberg, de

top notch designs in a unique package

Posted Aug 21, 2017 on Hotels
Almost perfect. Only if I could get a room facing the harbor.
Comment from Hotel Management
Aug 29, 2017
Hello Anatole and thanks for taking the time to write us a comment. We are glad to read that you enjoyed your stay to the fullest. Next time you stay with us just ask the reception staff for a room with harbour view. We would love to help you out. Warm Wishes Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2017
I couldn't fault it. Very comfortable, really quiet but a short ride from the centre. Highly recommended. One of the better places I've stayed recently.
Comment from Hotel Management
Aug 17, 2017 by 25hours Hotel HafenCity, Hotel Management
Ahoy Anonymous Thanks for the perfect rating! Your review was a great short read—we love hearing such rave reviews. Come back again soon! Kind Regards Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
3 out of 5
by A verified traveler from B'ham UK

Wannabe funky hotel

Posted Aug 2, 2017
Pros: Clean, new
Cons: It lacks any human touch, it's far too corporate and it shows in the manner of the staff.
We stayed while on a driving trip through Europe. I choose this hotel as it has parking but also as it sells itself as a funky, quirky type of place. I was quite disappointed as it's more of a budget hotel with a few decorative touches. Check in was pleasant and efficient. We were told we had a room with a view of the port as if this was a good thing.. instead we had a view of the huge building site in front of the hotel. I had to laugh as the previous day we'd had a view of the Royal Gardens in Groningen! After getting to our room we found that we had left a cable that we needed for our laptop in the previous hotel, we went to reception and asked if they had a spare we could loan for a few minutes. We were told that we'd be charged for the loan. Later in the evening when we found out that the hotel bar shut early and that the only place for a drink was in the sister hotel around the corner we asked if they had any umbrellas (it was raining heavily) we were told that it would be 15 euros to loan one!!! Needless to say we got wet! The next day at check out time 12 noon there was only one staff on reception and a long queue. Plenty of other staff milling about but no one helping out, we waited nearly 15 mins to check out. Overall the hotel is OK, it's clean and new. It's about a 10 minute walk into the city. But it certainly lacks a personal touch and is not worth the money. We stayed in far nicer and more personable hotels on our trip.
Comment from Hotel Management
Aug 17, 2017 by 25hours Hotel HafenCity, Hotel Management
Moin Moin Jane Thanks for taking the time to share a review of your most recent stay with us. It was a pleasure to welcome you and to read that you found the facilities clean. One of our guiding principles is “real place, real people”—that’s why it is especially disappointing to read that you found the experience lifeless. We’re proud of the crew we have on board and celebrate the differences in personalities each of us brings to the table. As evidenced by the majority of the feedbacks we receive from other guests, we’re confident that we embody just about the right amount of team spirit, if not more. With regards to the use and rental of items such as an umbrella or a charger, it’s clear something got lost in translation. A 15 Euro charge is electronically booked to the room as a form of deposit and is automatically cancelled upon return of the item. This does not necessarily constitute a fee for the use of the actual item, but rather a safety net to make sure that we receive the items back for other guests to enjoy and take advantage of. It’s regretful we did not get to know you on this occasion. However we’re confident that we can a second time around. Kind Regards Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
by Eva

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by 25hours Hotel HafenCity, Hotel Management
Moin Moin Anonymous Vielen Dank für die 5 Punkte! Toll, dass Du Deinen Aufenthalt bei uns so perfekt genossen hast. Bis bald! Herzliche Grüße Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
by Fredrik

Great harbor hotel

Posted Jul 24, 2017 on Hotels
Great hotel close to the water, all the cool areas in hamburg and near the U Bahn. The service was outstanding and the room had everything you needed. Would definitely stay here again!
Comment from Hotel Management
Aug 17, 2017 by 25hours Hotel HafenCity, Hotel Management
Ahoy Fredrik! Thanks for the great feedback. We’ll take your word for it and look forward to your next stay. Kind Regards Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
by Faith

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017 by 25hours Hotel HafenCity, Hotel Management
Vielen Dank für die tolle Bewertung. Kommt bald wieder! Beste Grüße aus der HafenCity Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt
5 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Eclectic wonderful hotel and close to the Elb Philharmonic. Adult themed cartoons on walls in the rooms. Very friendly staff who spoke English. We also enjoyed the restaurant!
Comment from Hotel Management
Jun 27, 2017 by 25hours Hotel HafenCity, Hotel Management
Moin Moin Anonymous Thanks for the amazing review! It’s great to hear that you had a great time with us. We hope to welcome you again in the near future! Kind Regards Christine Schöner Front Office Manager 25hours Hotel HafenCity 25hours Hotel Altes Hafenamt