Ratings based on 1,186 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by David

Cost effective luxury near the city

Posted Jan 4, 2017 on Hotels
Super Location for easy access to the city. Comfortable Hotel with excellent breakfast Buffet. Nice Sauna + small Fitness Room.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear David, thank you very much for taking the time to share your feedback about your recent stay with us. We are more than glad to hear, that you enjoyed your time with us . We are looking forward to seeing you again. Best wishes, the ARCOTEL Rubin Hamburg team
5 out of 5
Recommended
for Everyone
by A verified traveler from Leicester England

We went to Hamburg for the Christmas Markets.

Posted Dec 29, 2016
Pros: Reasonable price, close to city centre, good transport links, great staff.
Location: It's right ear the city centre (One stop away on the U-Bahn from the main train station). Great location
Our first visit to Hamburg. The Hotel is in a good location, easy to find, U-Bahn station 200m away. Very smart hotel, very clean, quite stylistic and the staff were very helpful. Hamburg is a brilliant city, well worth a city break. Be sure to get a HVV card.
Comment from Hotel Management
Jan 9, 2017 by marketing.rubin@arcotelhotels.com, Hotel Management
Dear Sean, we are pleased that you have taken the time to share your experience with us and thank you for your kind words. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team
4 out of 5
by A verified traveler

Convenient

Posted Dec 19, 2016 on Hotels
Suited us as central location
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear guest, thank you for your 4-star rating! We are glad you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Have a nice day, the ARCOTEL Rubin Hamburg team
3 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Lieber Gast, wir freuen uns, dass Sie bei uns waren und uns bewertet haben. Über einen erneuten Besuch würden wir uns sehr freuen. Ihr ARCOTEL Rubin Hamburg Team
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Dec 15, 2016 on Hotels
Stayed here with my son for a boys trip. The hotel is modern and clean. It is located within walking distance of the main train station and 100m from the nearest U-Bahn station so getting to and from the hotel is really easy. The rooms are large and generall comforatable, although there were no tea and coffee making facilities (had to pay 30€ per night extra for a room upgrade if we want this). The breakfast is very good and the staff were all very friendly and helpful. Would recommend this hotel for visitors to Hamburg.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Moin Moin, as we say here in Hamburg. Thank you very much for taking the time to share your feedback about your recent boys-trip with us. We are happy to hear, that you enjoyed your time. Hope to see you again some day, the ARCOTEL Rubin Hamburg team
4 out of 5
by A verified traveler

The hotel iş not close to downtown.

Posted Dec 15, 2016
The hotel was nice. But it was not close to downtown
Comment from Hotel Management
Jan 9, 2017 by marketing.rubin@arcotelhotels.com, Hotel Management
Moin Moin, thank you so much for your overall positive feedback. Regarding your comment, we are sad that you don't agree with us that the location is close to downtown. The hotel is situated right in the city centre, with a short walk to the main trainstation and the metro station "Lohmühlenstraße" is located almost in front of the hotel entrance. Best regards, the ARCOTEL Rubin Hamburg team
4 out of 5
by A verified traveler from liverpool

decent hotel

Posted Nov 21, 2016 on Hotels
pleasant stay in a friendly hotel..clean spacious room..
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Moin Moin, we are glad to hear, that you did enjoy your stay with us. Therefore, we hope to be able to welcome you back soon, the ARCOTEL Rubin Hamburg team
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly nice hotel, great location.

Posted Nov 7, 2016
I personally wouldn't rate this hotel as 4.5 stars but there is nothing wrong with it - it': just a little more basic than I was expecting.
Comment from Hotel Management
Nov 9, 2016 by ARCOTEL Rubin Hamburg Team, Hotel Management
Moin Moin, thank you very much for taking the time to share your feedback about your recent stay with us. Even though we weren't able to meet your expectations, we would still like to welcome you back at our hotel in the future. Best regards, the ARCOTEL Rubin Hamburg
2 out of 5
by A verified traveler

Bad management bad facilities

Posted Oct 4, 2016 on Orbitz
First off the hotel staff is overall rude . They do not look to accommodate their customers and instead only want to sell them and more expensive rooms ! to make matters worse the elevators are not in good condition they require a key card to go to your floor the key card device on all three elevators is half broken . The rooms are clean however the beds are not comfortable . in a city like hamburger with so many hotels to choose from I would not recommend this one there are far better hotels with even better price point . Spoken from someone who truly knows hotels in Hamburg and has stayed at more than 50 different hotels in the city !
Comment from Hotel Management
Dec 9, 2016 by marketing.rubin@arcotelhotels.com, Hotel Management
Dear traveller, first of all, we would like to thank you for having chosen us for your stay in Hamburg. Of course, we regret to read that you, however, were not able to enjoy your trip. The feedback concerning the eleveators was now forwarded to the Maintenance Department, so they can have a look at the card devices. In order to improve the overal guest experience with our staff we will focus on communication skills during our daily training sessions. Once again, we really regret that you associate the ARCOTEL Rubin with such negative memories and maybe we still have the chance to welcoming you again one day. We would be very happy about that! Best regards, your ARCOTEL Rubin Hamburg team
5 out of 5
by A verified traveler

Worked Out well

Posted Sep 19, 2016 on Hotels
It is right down the street from central station, once we got our bearings it was easy to find. Its a small hike on foot, but was easily with in walking distance even with out rolling luggage. Many nice local market shops on the way there.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest, thank you for your rating! We are glad you enjoyed your stay! We look forward to welcoming you back in Hamburg. The ARCOTEL Rubin Hamburg team