Ratings based on 946 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel close to city centre

Posted Apr 10, 2017
My girlfriend and I enjoyed our experience here they gave us a up grade which was nice. The beds were the most comfortable beds i have ever slept in at a hotel! I also enjoyed the buffet breakfast
Comment from Hotel Management
Apr 26, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a pleasant night.
3 out of 5
by A verified traveler from Brussels

Not delivering for that kind of money

Posted Apr 1, 2017
Pros: The whole arrangement and garden of the hotel looks nice, general aspect of the rooms is pleasant, they're spacious. And the metro is exactly there.
Cons: Fix the power sockets, replace sinks and bathtubs, maybe clean the chalk deposits, fix the windows...
Location: Noisy, dirty, crowded, but mostly like the whole Paris.
A large room but with some power sockets not working (or plucked out of the wall), a nicks/chips in the sink and bathtub, lots of chalk (that captured lots of dirt) in the toilet, the window not closing completely (so a very noisy room at night), stuff that describes a cheap 2* place, not a very expensive 4* hotel.
Comment from Hotel Management
Apr 5, 2017 by Britta Mietzner, Hotel Management
Dear Chris, we are not sure, if you really stayed at our hotel. You mention a garden and our hotel does not have a garden. And:"Location: Noisy, dirty, crowded, but mostly like the whole Paris." does not fit as well, we are located in Hamburg. If you will visit Hamburg someday, we will look forward to welcome you at the Best Western Plus Hotel St. Raphael.
4 out of 5
by simon

very nice

Posted Feb 26, 2017 on Hotels
The hotel itself was very good, and the reception staff were very friendly and helpfull, rooms are a decent size with everything you need
Comment from Hotel Management
Mar 24, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessmment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to town centre

Posted Jan 23, 2017
This hotel is a little gem. It was extremely comfortable and very close (10 minutes walk) to the train station and city centre. The room was extremely clean and comfortable and the staff were very polite. We would certainly stay again if we visited Hamburg again.
Comment from Hotel Management
Feb 1, 2017 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon.
5 out of 5
by Ivory

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you very much for your nice assessment.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Good location for xmas markets

Posted Dec 5, 2016
Excellent location 10 mins walk to the markets. Staff very helpful apart from the restaurant. Booked a table for evening meal but left without being served some 40 minutes later. There was only one person taking orders clearing away and serving food. Perhaps this was just a bad night as the second night there was more staff in the restaurant but we didn't chance another go.
Comment from Hotel Management
Dec 14, 2016 by Britta Mietzner, Hotel Management
Thank you very much for your assessment. We regret that our service at the first evening was not how it should be. Please apologize this mistake. Looking forward to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

A quick visit

Posted Sep 22, 2016
We had an overnight stay and were very impressed with the restaurant staff. It can be daunting for travellers arriving at a new destination and our waiter was superb at making us laugh and ensuring that we were well attended.
Comment from Hotel Management
Oct 12, 2016 by Britta Mietzner, Hotel Management
Thank you very much for your nice assessment.
4 out of 5
by Michelle

HAMBURG

Posted Jul 14, 2016 on Hotels
We stayed 4 nights in Hamburg. The hotel was located close to bus & trains. You had to walk two blocks through a bit of a dicey neighborhood, but we had no problems. There are a lot of eateries, but again, a very multi ethnic neighborhood, which we enjoyed as there are so many different foods to choose from. We would easily catch the U and be at the Reeperbahn or Fisch Market within 8-10 minutes. Would definitely stay here again.
Comment from Hotel Management
by Britta Mietzner, Hotel Management
Thank you very much for this nice assessment. We are happy that you enjoyed your stay.
5 out of 5
by A verified traveler

One of the best

Posted Jun 14, 2016 on Hotels
Will go back anytime
Comment from Hotel Management
Jun 23, 2016 by Britta Mietzner, Hotel Management
Thank you very much for your great assessment.