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Reviews of Crowne Plaza Hamburg - City Alster, an IHG Hotel

4 out of 5
Crowne Plaza Hamburg - City Alster, an IHG Hotel
Graumannsweg 10, Hamburg, HH

Reviews

8.8

Excellent

Rating 10 - Excellent. 462 out of 1002 reviews" "
Rating 8 - Good. 435 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
Stayed 5 nights in Nov 2023

6/10 Okay

Gulzar Alam

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with a wrong perception projected in expedia
Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly, welcoming and helpful. Room and hotel in general was very clean. Short (20min) walk to Hauptbahnhof through St George or 30 mins along the Alster Lake and Binnenalster towards Rathaus.
Stayed 4 nights in May 2023

10/10 Excellent

Andre, Essen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023

8/10 Good

Rajiv Bhalchandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably needs some modernisation
Stayed 3 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Friendly staff. Dining room at breakfast busy and noisy.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We had a wonderful stay at the hotel. Everyone in the hotel team was friendly and helpful. The rooms were lovely. The breakfast had plenty of variety, was well stocked and tasty. We would definitely go again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Atef

Stayed 2 nights in Dec 2022

10/10 Excellent

Leslie

Stayed 4 nights in Jan 2023

10/10 Excellent

Robert, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk away from a main street with plenty of dining options, grocery store, drug store, and other businesses. Nestled on the edge of a quiet residence area, and about a 20 minute tax ride form the airport. Hotel staff speak excellent English.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Just a short distance from town center. Good restaurant (Sagner's) a block away. Plus one is the hotel with friendly staff. Didn't try the hotel's food. Friendly and attentive staff. Clean room with eager cleaning staff. I always tip the cleaning staff something. They're crucial. Small and friendly and english speaker friendly corner store down the block for essentials. Would absolutely recommend and stay again if I return. Only deficiency i found was no ATM. Coming from the US where they're everywhere, they're harder to find in Germany/ Hamburg. Not a deal breaker.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Clean rooms.
Wow. Great location. Nice rooms. Great staff. The breakfast was great. It is a nice place to stay. We were able to walk everywhere we needed to go. The staff was really nice. The bathrooms were great. Clean rooms and nice hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

John Carlo I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Virginia

Stayed 6 nights in Sep 2022

6/10 Okay

Leslie

Stayed 6 nights in Aug 2022

10/10 Excellent

Mizuki

Stayed 2 nights in Aug 2022

8/10 Good

Kamin

Business traveler
Liked: Cleanliness, staff & service, amenities
Generally a nice place
Stayed 2 nights in Jun 2022

10/10 Excellent

Matthew, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Zeke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in Apr 2022
Response from Koren Yueksel on Apr 14, 2022
Thank you very much and kind Regards

10/10 Excellent

James

Stayed 1 night in Feb 2022

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel's installations. The rooms were cozy.
Stayed 3 nights in Nov 2021
Response from Julia Giese, Convention Sales Coordinator on Nov 15, 2021
Dear Jorge, thank you for your kind feedback. We are happy to hear that you liked the furnishings of our rooms. We hope to see you soon again. Kind regards

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , clean and friendly staff
Stayed 10 nights in Oct 2021
Response from Julia Giese, Convention Sales Coordinator on Nov 15, 2021
Dear Michael, thank you for staying with us at the Crowne Plaza Hamburg. It is nice to hear, that you liked especially the friendliness of our staff and the cleanliness of the hotel. We hope to see you soon again. Warm regards,

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2021
Response from Sarah Behncke, Asst. Director of Sales on Oct 8, 2021
Dear Michael, thank you so much for being our guest and for this great feedback. We are so happy you had a pleasant stay and enjoyed the friendliness of our staff. Warm regards

8/10 Good

murakami

Stayed 3 nights in Sep 2021
Response from Sarah Behncke, Asst. Director of Sales on Oct 8, 2021
Liebe(r) murakami, vielen Dank, dass Du Dich für uns entschieden hast und Dir die Zeit für dieses freundliche Feedback genommen hast. Herzliche Grüße

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

2/10 Terrible

Catherine, Grand Rapids

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of service. I did NOT get it.
Stayed 2 nights in Jun 2020
Response from Stephan Kunkel, Executive Assistant Manager on Jul 17, 2020
Dear Catherine, Thank you for choosing Crowne Plaza and taking the time to provide feedback on your experience at Crowne Plaza HAMBURG - CITY ALSTER. First of all, I would like to apologize to you for not meeting your expectations. We strive to make every stay as pleasant and comfortable as possible, even in these times. Of course, we are currently focusing on compliance with hygiene measures and regulations to protect our guests and employees. This affects our service performance. Thanks again for your comments.

10/10 Excellent

Sharat, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful and courteous Location was beautiful and perfect to unwind for a vacation
Stayed 2 nights in Feb 2020
Response from Hannes Dreher, General Manager on Mar 4, 2020
Dear Sharat, thank you so much for choosing to stay at the Crowne Plaza Hamburg and for taking your time to leave a review. We are so pleased to here that you had a relaxing holiday and had such a good experience staying with us. We hope to have the chance to welcome you back to Hamburg again in the near future. Kind regards

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hannes Dreher, General Manager on Mar 4, 2020
Dear George, thank you so much for your feedback, it is greatly appreciated! We look forward to your next visit. Kind regards

10/10 Excellent

Mahdi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hannes Dreher, General Manager on Feb 23, 2020
Lieber Mahdi, vielen Dank für Ihr Feedback. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hannes Dreher, General Manager on Jan 26, 2020
Lieber Gast, vielen Dank für Ihre Bewertung. Bis hoffentlich ganz bald! Mit freundlichen Grüßen

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 4 nights in Dec 2019
Response from Hannes Dreher, General Manager on Jan 13, 2020
Dear guest, thank you so much for taking your time to leave a review regarding your recent stay here at the Crowne Plaza Hamburg. We would be very pleased to welcome you back to stay with us again in the near future. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Hannes Dreher, General Manager on Jan 11, 2020
Lieber Gast, herzlichen Dank für Ihr Feedback. Wir freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüßen

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean and well equipped rooms. Parking very expensive though. They no longer offer smoking rooms despite the option still being there on Expedia.
Stayed 1 night in Dec 2019
Response from Hannes Dreher, General Manager on Dec 16, 2019
Dear Guest, thank you so much for your feedback. We are pleased to here that you were impressed by our rooms and our friendly staff team. You are correct that we no longer offer smoking rooms, and we will look into this discrepancy on Expedia, thank you for bringing it to our attention. We hope you had a wonderful time in Hamburg and we would be very glad if you returned to stay with us in the future. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent, avoid the bar!
Hotel itself, the room and hotel staff were fantastic, high standard of finish on the room, it was spacious and comfortable. Nice toiletries provided, iron in the room and a tv. It is in a nice quiet area, walking distance of the metro line (or city centre depending on how much you like to walk, around 20 mins along the river), very convenient and we felt safe walking to and from the metro at night. The only issue was the amount of noise, you can hear everything next door, upstairs and sirens on the street, there's obviously work ongoing so drilling noises etc. in the mornings. Also the bar staff were extremely rude, bar overpriced and take a nice service charge without providing any level of service whatsoever, it really lets the rest of the hotel (and staff) down. We used the bar on the first night and the bad experience tainted our overall opinion of the hotel really, we did not attend the bar any other night. Overall a very good hotel for the price and location, would stay again just next time avoiding the bar!
Stayed 3 nights in Dec 2019
Response from Hannes. Dreher, General Manager on Dec 10, 2019
Dear guest, thank you so much for taking the time to leave a review regarding your recent stay here in Hamburg. We are so glad that you liked the location of the hotel and were impressed by our rooms. All the more so, we are very disappointed to hear of the negative impression you received at the bar. This experience does not reflect the high standards of service which we strive to provide for our guests. We would be delighted if you were to stay with us again on a future visit to Hamburg, and also to visit our bar again so we can prove to you that we can do better. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Julio, Gold Coast, Queensland, Australia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good breakfast and clean room. The hotel is a short walking distance from several good restaurants, and just another three or four blocks walk takes you to Hamburg's main railway station,
Stayed 4 nights in Sep 2019
Response from Hannes Dreher on Oct 16, 2019
Dear Julio, thank you for your positive review. We are delighted that you enjoyed your stay here with us in Hamburg and particularly that you were impressed by our breakfast, rooms and helpful staff. We hope to see you again soon in the near future. Kind regards, Hannes Dreher, General Manager.

8/10 Good

Sunarto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Jørgen Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but expensive parking
Good but expensive parking. Nice location, walking distance from the city center (if you have good legs)
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Dan, Rome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice to stay in Hamburg, the hotel is located in a beautiful veri quite area with access to all sites of the city, from the train station 20min. walking on the shore of the lake.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great location, great value for price.
Stayed 1 night in Jul 2019

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a residential area
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short break to catch up with an old friend
I splashed out on staying here as it is the same road as my friend's home. The room I was allocated was fabulous but I had to ask for another as, following hip surgery, I would be unable to climb into the bath to take a shower. I didn't think that the new room ( found the next day) was as good as it was more business-like in its decor. I had no full-length mirror or drawers to put clothes in so I was living out of my suitcase. Alhough there was a nice writing desk it would be impossible to use without lighting- there wasn't even a socket nearby. I was found some alternative shower gel as I can't stand lemon verbena by Occitane. The bathroom facilities were excellent. The reception staff, working under difficult circumstances because of renovation work, were always polite and helpful. The breakfast buffet was superb offering a wide range of options. There was an ironing board and iron available in the room and USB sockets for recharging. The beds were very comfortable. The tea/coffee making facilities were much appreciated. The rhubarb flavoured soft drink in the fridge was delicious.
Stayed 4 nights in Jun 2019
Response from Hannes Dreher, General Manager on Jul 9, 2019
Dear Gail, Thank you very much for your detailed evaluation. We regret that you don't like our new room concept as much as the old one. We will forward your comments to the appropriate persons in charge and thank you very much for your compliments. We hope you had a great time in Hamburg and would be very happy to welcome you again soon. Kind regards

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Abdulrahman, jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel is being renovated and so there is a lot of dust and noise (not at night). Renovated room is amazinf
Stayed 1 night in Jun 2019
Response from Hannes Dreher, General Manager on Jul 10, 2019
Dear Anonymous, thank you very much for your feedback. We are very pleased that you liked our new rooms so much. We are currently working hard to improve our hotel in order to provide our guests with a new guest experience. From September this year the construction work in the public areas will be completed and our hotel will shine in new splendour. We would be very pleased if you would give us another chance to convince you of the great result. Kind regards