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Reviews of Entrée Hotel Groß Borstel

Entrée Hotel Groß Borstel
Borsteler Chaussee 168, Hamburg, HH

Reviews

6.6
Rating 10 - Excellent. 34 out of 251 reviews" "
Rating 8 - Good. 85 out of 251 reviews" "
Rating 6 - Okay. 65 out of 251 reviews" "
Rating 4 - Poor. 38 out of 251 reviews" "
Rating 2 - Terrible. 29 out of 251 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Abdelhadi

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel
Not clean at all
Stayed 1 night in Aug 2023

4/10 Poor

Sofia

Traveled with partner
Liked: Staff & service
The staff was very kind and professional and the hotel is super close to the airport in a nice area. However, the room we stayed in was not cleaned beforehand (only the sheets were changed and those even had hair). The bathroom was not clean and dirty towels from the previous guests were there. The shower was moldy and had hair. It felt gross and unsanitary.
Stayed 1 night in Jul 2023

10/10 Excellent

ronald

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
April 2023
Black mold near patio door, on the side near the wall and on the floor. Dust hanging from ceiling throughout the room. Bathroom looks like it had not been cleaned in a month or more. Sheet covering mattress was very thin. Half bottle of hotel soap (from last person I’m assuming) was still there and not replaced with a new one. Overall this place is gross. Don’t recommend.
Stayed 1 night in Apr 2023

2/10 Terrible

Judy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and comfortable room.
Stayed 1 night in Oct 2022

10/10 Excellent

Santiago, Tamarac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2022

2/10 Terrible

Matthias, Birmingham

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The best that can be said of the property is that it was well located for my needs. Apart from that there is very little positive that can be said: - the elevator was broken for most of my stay (I had a room on the 3rd floor) - I had to leave a day early and did not get a refund for the cancelled day - the room: pillows were cheap and hard; the shower faucet did not work properly; the toilet seat was broken; the windows did not have curtains to keep daylight out - the property overall: the place needs an overhaul; spider webs and insects everywhere, carpets were filthy
Stayed 5 nights in Aug 2021

2/10 Terrible

bar, london

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
had to leave the hotel after one night (booked and paid for 6 nights and no refund given) after money theft from room. Staff unhelpful und unfriendly, carpets dirty and cobwebs on walls. Reported theft to police
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Siri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok, not very clean. Toilet Seat broken
Stayed 1 night in Jul 2019

8/10 Good

Heide

Liked: Cleanliness, staff & service, room comfort
Durchaus zufrieden
Very quiet, good bed, okay breakfast. Very helpful receptionist (young lady), not so helpful the young man on duty the other night. Clean, well connected with public transport, near shops, café and restaurants. Near airport. Nice neighborhood. Could use a makeover.
Stayed 3 nights in Dec 2018

6/10 Okay

Martin, london

Liked: Cleanliness, staff & service, room comfort
A cheap hotel - you get what you pay for
All room amenities in room,basic but very clean - it ticked all the boxes for me
Stayed 1 night in Feb 2018

6/10 Okay

Graham, UK

Disliked: Cleanliness
Good for the orice
Typical Hotel Garni. You get what you pay for. English not readily understood
Stayed 4 nights in Feb 2018

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Staff & service
thanks but no thanks, ... never again ....
When leaving the hotel in the morning I unfortunately forgot the key in the room (key card works also as main switch for power in the room, so i left the key in the cradle) I only realized this on my way back to the hotel by 1am in the morning. I knew that they don't have a 24hr reception, however you would expect that there is a process in place if something like this is happening to a guest of this hotel. I found a phone number at the door, but this not so friendly gentlemen responded after explaining him the situation " what can i do now, I am sitting in Berlin" (or so) but there was no help from his side. I went to 2 other hotels in the vicinity but they were fully booked, so i ended up sleeping in my car!!
Stayed 10 nights in Aug 2017

8/10 Good

Luis, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Germany
My first rime in Germany, I found this hotel to be affordable and comfortable and only 10 minutes from the airport. The room was larger than I had expected with a wonderful view of the neighborhood. This is not your cookie cutter mega hotel, The room also came equip with a safe for storing your valuables. instead holds it's own charm in it's uniqueness. The room included a refrigerator and stove. The hotel offers a for about €7.00 a breakfast with simple fare, including eggs cooked to your liking.
Stayed 1 night in Sep 2017

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and calm atmosphere. Lovely garden and nice service
Stayed 1 night in Jun 2017

2/10 Terrible

Taimoor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was closed with we got there. there was
the hotel was closed with we got there. there was no one to attend us at all.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

John, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The hotel is very old an outdated. It is set up like a cheap beach hotel from the 80s or 90s with no beach in sight. The city center is ridiculously far away, and there is no shopping or restaurants in the immediate area. The hotel was filthy and will just make you feel completely disgusting.

8/10 Good

Povl, Aarhus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just sleeping due to early flight

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Excellent service by staff. Extremely comfortable all round

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not as ordered
We just spent one night in this hotel before flying out of Hamburg airport the next morning. So the best I can say of this hotel is its location. The man in the reception was not able to speak English (even though it is near an international airport) and handed us instead a note on which some poor English tried to explain what we should do - but it was hard to understand! We have asked for a non-smoker room but got a smoker room...And I have asthma, so this really sucked. The room was fine in size and furniture was fine in "material", but spiderwebs were hanging from the ceiling and it generally needed some more cleaning.

4/10 Poor

Jörg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Unterkunft ist in die Jahre gekommen, die Wände brauchen einen neuen Anstrich, Teppichboden ist hinüber, die Duschkabine ist verkalkt, teilweise fehlen hie Griffe. Das Personal ist sehr freundlich und zuvorkommend. Frühstück hat 9 von 10 Punkten verdient ein richtiger Lichtblick hier. Sauberkeit im Bad leider sehr schlecht, hier besteht dringend Handlungsbedarf. Schade weil tolle Lage und gut geschnittene Zimmer. Hier muss dringend investiert werden
Stayed 1 night in Oct 2023

4/10 Poor

Francesco

Disliked: Cleanliness, property conditions & facilities
Einmal und nie wieder
Stayed 1 night in Oct 2023

10/10 Excellent

Muhammet

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Großes und helles Zimmer mit schlechtem WLAN
Das Zimmer war sehr hell, sauber und groß. Hatte aber leider kaum WLAN-Empfang im Zimmer. Mit einem kaputten Bügeleisen und ohne Bügelbrett fast die Klamotten verbrannt. Habe an der Rezeption nach einem Esslöffel gefragt und einfach ein "nein" als Antwort bekommen. Falls man auf die o.g. Punkte verzichten kann, ist das Preis-Leistungsverhältnis ok.
Stayed 1 night in Aug 2023

4/10 Poor

Rainer

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicht zu empfehlen, ungepflegt, kein Service, teilweise defekte Einrichtung, es wurden weder Betten gemacht noch Mülleimer geleert oder Handtücher erneuert.
Stayed 4 nights in Sep 2023

8/10 Good

Lisa Brandt

Stayed 1 night in Aug 2023

6/10 Okay

Arthur

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Einrichtung sehr alt, Flur sehr schmutzig, alter Teppichbelag.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Billig
Billigt og ganske fint
Stayed 1 night in Aug 2023

4/10 Poor

Berit

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer und das Bad waren nicht gerade sauber. Das ganze Hotel muffelig und stark in die Jahre gekommen. Keine Verdunklungsmöglichkeiten… Im Zimmer stand ein kleines Sofa. Meine 2 jährige wollte sich drauf setzen und war plötzlich weg! Sie fiel unten rein - es war unter den Polstern alles zerbrochen gewesen. Zum Glück ist nichts passiert.
Stayed 1 night in Aug 2023

4/10 Poor

Britta

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Anbefales ikke - dårlig renhold, dårlig tilstand
Hotellet anbefales ikke. Slitte møbler, flekker på teppet, mangel på renhold. Uansett hvor, når man kikket litt nærmere var der skittent. Persienne på badet var i ferd med å gå i oppløsning, deksel til lysbryter manglet, flekker på dynen. Parkeringen (som er inkludert i prisen) er gateparkering utenfor. Er man heldig, så finner man en ledig plass. Andre anmeldelser har beskrevet det samme, vi kan bekrefte at det er ingen endringer til det bedre.
Stayed 1 night in Jul 2023

2/10 Terrible

Erika

Traveled with family
Wir konnten die Unterkunft übernehmen nicht wahrnehmen, weil sie wegen "Überbuchung" gar nicht frei war. Das wurde uns erst kurz vorher mitgeteilt, als wir schon angereist waren. Finger weg davon!
Stayed 1 night in Jul 2023

2/10 Terrible

Lene Bjørnstjerne

Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Eine Katastrophe, 3 Tage keine Reinigung das Zimmer verdreckt, der Teppich total voller Flecken, ich habe genügend Fotos und Videos gemacht, absoluter Horror. Geld zurück ist das Mindeste was man dafür verlangen muss.
Stayed 3 nights in Jun 2023

4/10 Poor

Tim

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Das Zimmer war leider teilweise sehr schmutzig. Leider war das Zimmer zur Straße sodass die ganze Nacht der Straßenlärm zu hören war. Die Rezeption war freundlich.
Stayed 2 nights in Jun 2023

2/10 Terrible

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Per-Erik

Traveled with group
Liked: Room comfort
Svenne banan
Helt ok hotell för pengen vi betalade. Var en fotbollsresa så vi var inte så många timmar på rummet. Bra/fri parkering direkt utanför.
Stayed 1 night in May 2023

2/10 Terrible

Ayhan

Disliked: Cleanliness, property conditions & facilities
Das Hotel war sehr schmutzig. Ich erwarte wenigstens ein bisschen mehr sauberkeit. Leider nicht weiterzuempfehlen.
Stayed 1 night in May 2023

6/10 Okay

Andreas

Stayed 1 night in May 2023

4/10 Poor

Jeannie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Die Damen am Empfang waren sehr nett und freundlich,auch wenn sie scheinbar den Großteil ihrer Zeit am Handy spielen. Der Check in ging eine Stunde früher,danke dafür. Das Zimmer allerdings war furchtbar. Der Teppich fleckig,der gehört entweder komplett erneuert oder professionell gereinigt. Der Korbtisch hatte,wie die meisten Möbel,seine Zeit lange überschritten und der große Fleck wurde scheinbar nie behandelt. Über dem Bett an der Wand prangte der Abdruck einer Fetthand. Der Mülleimer im Bad hatte keine Tüte,es gab nur einen provisorischen Abfluß als Schlauch unter dem Waschbecken und sämtliche Wasserausgänge waren komplett verkalkt. Duschen? Nein,danke. Fazit: für den Preis von 98,- Euro die Nacht,eine Zumutung. Das ganze gehört komplett renoviert.
Stayed 1 night in May 2023

4/10 Poor

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Die lage war super und für das wochende des hafengeburtstages war es sehr schwierig ein hotel zu finden. Ein zimmer roch extrem nach zigarettenrauch. Das hotel ist nichts für schwache nerven. Extrem dreckig, viele silberfische.
Stayed 2 nights in May 2023

8/10 Good

Steffen Bruhn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Hans-Hermann

Stayed 2 nights in Apr 2023

4/10 Poor

Jürgen

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Die Zimmer waren von der Einrichtung ok. Die Betten waren allerdings zum Teil nicht frisch bezogen und in den Bädern war Schimmel. Auch funktionierte der Aufzug nicht, so daß wir unsere 23 kg schweren Koffer durch das Treppenhaus in die 2. Etage “schleppen“ mußten. Das Peronal war sichtlich bemüht.

2/10 Terrible

Arthur

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Chambre sale, volets manquants ou abimés, lavabo avec odeur de moisissure. Douche/baignoire très peu pratique avec vitre sur seulement la moitié pentue de la baignoire. Moquette sale, poussière excessive sur les tables de nuit.
Stayed 1 night in Mar 2023

6/10 Okay

Kim

Stayed 1 night in Feb 2023

4/10 Poor

Marcel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Musste leider in dieses Hotel ausweichen da mein Standardhotel ausgebucht war. Einzigartig war dort vieles, nach Rauch und Teppichreiniger stinkender Flur/Zimmer. Defekte Elektroinstallation(Wackelkontakt in Zimmer Hauptschalter) dadurch ständige Stromausfälle und m.E. potentielle Brandgefahr. Keine Rauchmelder auf dem Zimmer. Fenster sind nur halbseitig mit Gardinen ausgestattet, dadurch hat man wie in meinem Fall die ganze Nacht das Zimmer durch die Straßenbeleuchtung erhellt.Allgemein dreckiger Gesamtzustand.
Stayed 1 night in Feb 2023