Ratings based on 599 Verified Reviews

3.5 out of 5
71% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Das wohl unserer Gäste liegt uns sehr am Herzen, deshalb hätten wir gern einen Hinweis gehabt, warum Sie leider einige Sterne abziehen mussten. Herzliche Grüße aus Hamburg, Gresham Carat Hotel
4 out of 5
by A verified traveler

Quiet venue with quality and style

Posted Nov 23, 2016 on Hotels
I enjoyed my stay. The bar/lounge was also very inviting.
Comment from Hotel Management
May 16, 2017 by Alexandra, Hotel Management
Thank you very much for your review! Best regards from Hamburg!
1 out of 5
by A verified traveler from UK

AVOID THIS HOTEL.

Posted Oct 10, 2016
Pros: Free sweets in the Reception. There is nothing else that I liked.
Cons: Decor. Location. 24 hour noise, Disinterested staff.
Location: It is a twenty minute walk from local transport through a very scary area, especially after dark. Very noisy road right next to the Hotel.
Comment from Hotel Management
Oct 24, 2016 by Sales Gresham , Hotel Management
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Das Wohl unserer Gäste liegt uns am Herzen und Ihr Feedback ist sehr wertvoll für uns.
4 out of 5
by A verified traveler from USA

Big city hotel

Posted Oct 5, 2016 on Orbitz
Pros: Quiet room
Cons: Construction.
Location: We were too tired to go into the city riding the train.
After spending most of the trip in small town areas, it was hard to be back to a big city. The construction outside and inside the hotel was a bit distracting.
Comment from Hotel Management
Oct 24, 2016 by Sales Gresham , Hotel Management
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Das Wohl unserer Gäste liegt uns am Herzen und Ihr Feedback ist sehr wertvoll für uns.
4 out of 5
by A verified traveler

Great hotel-not sure about the neighbourhood

Posted Sep 23, 2016 on Hotels
The hotel is excellent and the staff terrific but for me it was too far outside Hamburg city centre. And I didn't care for the district we walkde through from the train station
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your great Feedback! We are very happy that you've enjoyed everything that we may influence! Best regards from Hamburg!
3 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Well our rooms didnt have ac and the neighbourhood is way too loud. Couldnt sleep at all we had 3 rooms and all the same !! The location is bit strange as i felt we are next to a fright transport deck
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your feedback! If you sent us a message with your next booking, we will make sure you get a room with AC. Yes, we are located close to the Motor way, but many of our guests actually like that - due to the easy accessability! Best regards from Hamburg!
5 out of 5
by Soheil

Posted Aug 2, 2016 on Hotels
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Das Wohl unserer Gäste liegt uns am Herzen und Ihr Feedback ist sehr wertvoll für uns. Gresham Carat Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Somerset, UK

Nice hotel inside, outside lets it down a bit

Posted Jul 19, 2016
Pros: Rooms were very clean and decor was much more modern. Staff were fantastic and the food was great value.
Cons: Free secure garage parking to guests due to the location of the free car park not being great.
Location: Looks a bit shabby, on a busy road.
Let down a bit when we were told we had to pay for the secure garage parking as the outside car park does not look like it's in a nice/safe area. However, after this initial let down and the shabby look of the outside of the hotel, we were very pleased with the inside. The staff were fantastic, the rooms made up for the outside. The food from the bar was very good and reasonable value. It's on a busy road but in the room you don't hear the noise too much. For the price we paid I wouldn't complain except to say they should make the garage parking free for all guests so they feel more secure about where their car is parked.
Comment from Hotel Management
Sep 9, 2016 by Thank you! , Hotel Management
Thank you very much for your great feedback! We are very pleased that you enjoyed your stay with us! Best regards from Hamburg and we are looking Forward to welcome you again soon!
3 out of 5
by A verified traveler

Good hotel for the place

Posted Jul 17, 2016
it is a good hotel overall and place is good. But not four stars! breakfast is good and room is clean
Comment from Hotel Management
Nov 23, 2016 by 4 star, Hotel Management
Dear guest, thank you very much for your Feedback. We would have loved to hear, what you have been missing for a four star Hotel. We are officially classified. Best regards from Hamburg!
2 out of 5
by Kirk from Nottingham

This is not a 4* hotel!!!!!!

Posted Jul 16, 2016 on Hotels
The hotel itself is not bad, it is okay but rather dated and the rooms are fine. Not really four star. My two bug bears however are they advertise free car parking..... It's lies! The hotel car park charges despite advertising free parking, when you challenge the staff they advise that their is free car parking in the supermaket car park next door! You can't sell something that isn't yours! Secondly you wouldn't want to leave your car in this neighbourhood..... It's rough, really rough!
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Das Wohl unserer Gäste liegt uns am Herzen und Ihr Feedback ist sehr wertvoll für uns.