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Very well located and comfortable. Great pool. The Stadtbakerei across the Gansemarkt is an excellent and economical breakfast venue. Servicing of the room was a bit erratic.
David
Stayed 6 nights in Apr 2024
Response from Maria on Apr 20, 2024
Dear David, warm greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had a good stay with us and that you liked our pool.Best regards, Maria - Guest Services
Clean room, good drinks at the bar, would definitely stay there again.
Michael
Stayed 2 nights in Mar 2024
Response from Maria on Apr 3, 2024
Dear Michael, warm greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us.Best regards, Maria - Guest Services
Dear Plo, Thank you for taking the time for this review. I am sorry to hear that our team was not able to assist you to your satisfaction but am still glad to see that you had an overall good stay. We hope to welcome you again. Best regards, Guest Service
generally very good. Only concerns were that the swimming pool was very cold and one pf the reception staff was quite rude when I asled for help.
Plo
Stayed 4 nights in Mar 2024
Response from Franziska on Mar 7, 2024
Dear Plo, Thank you for taking the time for this review. It is good to read that you overall enjoyed your time with us. Nevertheless I have shared your input regarding the pool temperature and would like to apologize that the interaction with the reception team member left you unsatisfied. I thank you again for your time. With best regards, Guest Service
4/10 Poor
Howard
Feb 13, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Howard
Stayed 3 nights in Feb 2024
Response from Lina on Feb 14, 2024
Dear Howard,thank you for taking the time to provide us with your feedback.We are sorry to see that we couldn't fully meet your expectations while staying with us. We still hope that you enjoyed your time in Hamburg.We would love to welcome you back with us in the future to make up for this experience.Best regards,Lina Guest Service
2/10 Terrible
Zac
Dec 15, 2023
Zac
Stayed 1 night in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Zac, Thank you for taking the time to complete this review. I see that we were not quite able to match your expectations during this stay, for which I would like to apologize. We hope to be able to welcome you again in our or one of our many Marriott houses worldwide. With best regards, Guest Service
Staff were friendly and well trained. Very helpful with any queries. Breakfast was excellent especially the omelette station.
Melissa
Stayed 3 nights in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Melissa, Thank you very much for taking the time for this review. It is great to read that you enjoyed your stay and especially our team was able to wow you. I will gladly share your praise with the culinary team. We look forward to welcoming you again. Best regards, Guest Service
Everything was great besides that the rooms old dated and not worse what it costs .
Location, staff , Lobby, Bar and service was fabulous .
Rooms are bad
Thank you
Stephanie
Stayed 1 night in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Stephanie, Thank you for taking the time for this feedback. It is great to hear that our team was able to delight you. We would welcome the opportunity to host you again this year in our freshly renovated room. With best regards, Guest Service
Dear Keith, Thank you very much for taking the time to share this glowing review of your recent stay. I am glad to see that we were able to delight you ang we look forward to welcoming you back. With best regards, Guest Service
Great room and restaurant. Service great. Would definitely book here again.
Clifford
Stayed 2 nights in Sep 2023
Response from Lina on Oct 4, 2023
Dear Clifford,Thank you very much for taking the time to provide us with your feedback. We love to hear that you enjoyed your stay with us and we look forward to welcoming you again in our beautiful city. I will pass your compliments to all departments involved.Thank you and best regards,Lina Guest Service
Dear Olga, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. Best regards, Maria Guest Services
Friendly helpful staff, the property is in great condition.
Christopher
Stayed 2 nights in Sep 2023
Response from Guest Services Supervisor on Sep 23, 2023
Dear Christopher, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We would like to use this chance to inform you that we started a renovation of our property which will confer a new flair and more modern atmosphere to our guest rooms. We are already looking forward to welcome you back soon to gift you with an even more pleasant stay. Best regards
Response from Guest Services Supervisor on Sep 23, 2023
Dear Hesham, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We would like to use this chance to inform you that we started a renovation of our property which will confer a new flair and more modern atmosphere to our guest rooms. We are already looking forward to welcome you back soon to gift you with an even more pleasant stay. Best regards
Dear Rashid, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had a good stay with us. Best regards, Maria Guest Services
10/10 Excellent
Brian
Aug 10, 2023
Brian
Stayed 1 night in Aug 2023
Response from Julian on Aug 12, 2023
Dear Brian,thank you for providing us with a feedback.We are happy to hear that you were totally satisfied during your stay. We are looking forward to welcome you again.Kind regards,JulianGuest Services
10/10 Excellent
Annika
Aug 8, 2023
Annika
Stayed 1 night in Aug 2023
Response from Maria on Aug 9, 2023
Hallo Annika, herzliche Grüße aus dem Hamburg Marriott Hotel! Vielen Dank, dass Sie unseren Gästefragebogen beantwortet haben um uns Ihre Erfahrung zukommen zu lassen. Ich habe mich sehr gefreut zu erfahren, dass Sie einen rundum schönen Aufenthalt bei uns hatten. Wir freuen uns schon Sie bei Ihrem nächsten Aufenthalt in Hamburg begrüßen zu dürfen. Mit freundlichen Grüßen,MariaGuest Services
Dear Arthur, greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller
The hotel was great. We great service and accommodations. I couldn't recommend this hotel enough.
James
Stayed 4 nights in Jul 2023
Response from Nina on Jul 26, 2023
Dear James,thank you for taking the time to provide us with a feedback of your stay.We are very happy to hear that you liked your stay at the Hamburg Marriott Hotel and would be pleased to welcome you back soon!Kind regards,Nina
Excellent location. Easy to walk to stores, restaurants, and ti get transportation. Nice and quiet neighborhood.
Daniel
Stayed 3 nights in Jul 2023
Response from Maria on Jul 18, 2023
Dear Daniel, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller
No AC and the windows were locked. We were told upon checkout that we could have called to have the windows opened / unlocked and fans brought up to the room. It was 10° cooler in the hallway. Everything else was fantastic. Great location, walking distance to so much!
Kathy
Stayed 1 night in May 2023
Response from Maria on Jun 7, 2023
Dear Kathy, greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. On your arrival day, we had some issues with the AC system and tried everything to get it solved. It is a pity that we missed to bring you a fan, we would have loved to assist you.MariaRooms Controller
Dear Rashed, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller
Dear Christopher, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We are already looking forward to welcome you back soon.Best regards, Maria Rooms Controller
Old furniture, very basic, they are rood and not flexible, comercial by mistake with the wifi the reservation become 2 time for the same date and same person and they charge me 2 time which is not fair and hotel didn’t take a good action
Expensive hotel in the centre of Hamburg but worth the money. Easy valet parking, fantastic executive lounge with lovely food and drinks everyday. Outdoor bar area so relaxing after a busy day sight seeing.
This was a girls trip. The Marriott was super as always. From Breakfast to the cozy beds. The best staff, offering friendly welcoming and helpful service.
Great stay. Great location, excellent staff. Can't fault it at all for a business trip. Never a fan of a shower in the bath though. Fabulous breakfast!
Great location, staff really friendly.
Quite a large pool for a city centre location
Whilst not necessarily needed, a refurbishment is planned for later this year
Very easy transportation from the airport to hotel. Just a short two minute walk from s bahn. Very friendly staff. Super and quick service when asking for extra pillows. Very clean and quiet room. Amazing snacks and drinks in executive lounge and superb breakfast. Highly recommend, worth every penny.