Junior Suite, 1 Double Bed | Living room | 23-inch TV with satellite channels, pay movies

Reviews of Hamburg Marriott Hotel

Hamburg Marriott Hotel
ABC Strasse 52, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David, EAST KEW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located and comfortable. Great pool. The Stadtbakerei across the Gansemarkt is an excellent and economical breakfast venue. Servicing of the room was a bit erratic.
Stayed 6 nights in Apr 2024
Response from Maria on Apr 20, 2024
Dear David, warm greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had a good stay with us and that you liked our pool.Best regards, Maria - Guest Services

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good drinks at the bar, would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Maria on Apr 3, 2024
Dear Michael, warm greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us.Best regards, Maria - Guest Services

6/10 Okay

Plo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some staff were very unhelpful
Stayed 1 night in Mar 2024
Response from Franziska on Mar 8, 2024
Dear Plo, Thank you for taking the time for this review. I am sorry to hear that our team was not able to assist you to your satisfaction but am still glad to see that you had an overall good stay. We hope to welcome you again. Best regards, Guest Service

6/10 Okay

Plo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
generally very good. Only concerns were that the swimming pool was very cold and one pf the reception staff was quite rude when I asled for help.
Stayed 4 nights in Mar 2024
Response from Franziska on Mar 7, 2024
Dear Plo, Thank you for taking the time for this review. It is good to read that you overall enjoyed your time with us. Nevertheless I have shared your input regarding the pool temperature and would like to apologize that the interaction with the reception team member left you unsatisfied. I thank you again for your time. With best regards, Guest Service

4/10 Poor

Howard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lina on Feb 14, 2024
Dear Howard,thank you for taking the time to provide us with your feedback.We are sorry to see that we couldn't fully meet your expectations while staying with us. We still hope that you enjoyed your time in Hamburg.We would love to welcome you back with us in the future to make up for this experience.Best regards,Lina Guest Service

2/10 Terrible

Zac

Stayed 1 night in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Zac, Thank you for taking the time to complete this review. I see that we were not quite able to match your expectations during this stay, for which I would like to apologize. We hope to be able to welcome you again in our or one of our many Marriott houses worldwide. With best regards, Guest Service

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and well trained. Very helpful with any queries. Breakfast was excellent especially the omelette station.
Stayed 3 nights in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Melissa, Thank you very much for taking the time for this review. It is great to read that you enjoyed your stay and especially our team was able to wow you. I will gladly share your praise with the culinary team. We look forward to welcoming you again. Best regards, Guest Service

8/10 Good

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Everything was great besides that the rooms old dated and not worse what it costs . Location, staff , Lobby, Bar and service was fabulous . Rooms are bad Thank you
Stayed 1 night in Dec 2023
Response from Franziska on Jan 9, 2024
Dear Stephanie, Thank you for taking the time for this feedback. It is great to hear that our team was able to delight you. We would welcome the opportunity to host you again this year in our freshly renovated room. With best regards, Guest Service

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Franziska on Dec 5, 2023
Dear Keith, Thank you very much for taking the time to share this glowing review of your recent stay. I am glad to see that we were able to delight you ang we look forward to welcoming you back. With best regards, Guest Service

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and restaurant. Service great. Would definitely book here again.
Stayed 2 nights in Sep 2023
Response from Lina on Oct 4, 2023
Dear Clifford,Thank you very much for taking the time to provide us with your feedback. We love to hear that you enjoyed your stay with us and we look forward to welcoming you again in our beautiful city. I will pass your compliments to all departments involved.Thank you and best regards,Lina Guest Service

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Maria on Oct 2, 2023
Dear Olga, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. Best regards, Maria Guest Services

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, the property is in great condition.
Stayed 2 nights in Sep 2023
Response from Guest Services Supervisor on Sep 23, 2023
Dear Christopher, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We would like to use this chance to inform you that we started a renovation of our property which will confer a new flair and more modern atmosphere to our guest rooms. We are already looking forward to welcome you back soon to gift you with an even more pleasant stay. Best regards

10/10 Excellent

Hesham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent hotel
Stayed 3 nights in Sep 2023
Response from Guest Services Supervisor on Sep 23, 2023
Dear Hesham, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We would like to use this chance to inform you that we started a renovation of our property which will confer a new flair and more modern atmosphere to our guest rooms. We are already looking forward to welcome you back soon to gift you with an even more pleasant stay. Best regards

8/10 Good

Rashid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Maria on Aug 17, 2023
Dear Rashid, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had a good stay with us. Best regards, Maria Guest Services

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from Julian on Aug 12, 2023
Dear Brian,thank you for providing us with a feedback.We are happy to hear that you were totally satisfied during your stay. We are looking forward to welcome you again.Kind regards,JulianGuest Services

10/10 Excellent

Annika

Stayed 1 night in Aug 2023
Response from Maria on Aug 9, 2023
Hallo Annika, herzliche Grüße aus dem Hamburg Marriott Hotel! Vielen Dank, dass Sie unseren Gästefragebogen beantwortet haben um uns Ihre Erfahrung zukommen zu lassen. Ich habe mich sehr gefreut zu erfahren, dass Sie einen rundum schönen Aufenthalt bei uns hatten. Wir freuen uns schon Sie bei Ihrem nächsten Aufenthalt in Hamburg begrüßen zu dürfen. Mit freundlichen Grüßen,MariaGuest Services

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were really helping customers.
Stayed 3 nights in Jul 2023
Response from Maria on Aug 3, 2023
Dear Arthur, greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. We great service and accommodations. I couldn't recommend this hotel enough.
Stayed 4 nights in Jul 2023
Response from Nina on Jul 26, 2023
Dear James,thank you for taking the time to provide us with a feedback of your stay.We are very happy to hear that you liked your stay at the Hamburg Marriott Hotel and would be pleased to welcome you back soon!Kind regards,Nina

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location. Easy to walk to stores, restaurants, and ti get transportation. Nice and quiet neighborhood.
Stayed 3 nights in Jul 2023
Response from Maria on Jul 18, 2023
Dear Daniel, greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No AC and the windows were locked. We were told upon checkout that we could have called to have the windows opened / unlocked and fans brought up to the room. It was 10° cooler in the hallway. Everything else was fantastic. Great location, walking distance to so much!
Stayed 1 night in May 2023
Response from Maria on Jun 7, 2023
Dear Kathy, greetings from the Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. On your arrival day, we had some issues with the AC system and tried everything to get it solved. It is a pity that we missed to bring you a fan, we would have loved to assist you.MariaRooms Controller

10/10 Excellent

Rashed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Maria on May 11, 2023
Dear Rashed, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. MariaRooms Controller

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean modern hotel.
Stayed 3 nights in Feb 2023
Response from Maria on Mar 22, 2023
Dear Christopher, warm greetings from Hamburg Marriott Hotel! Thank you very much for staying with us and for answering our guest satisfaction survey. It was a pleasure to see that you had an overall good stay with us. We are already looking forward to welcome you back soon.Best regards, Maria Rooms Controller

10/10 Excellent

Falko, Mountain View

Stayed 1 night in Dec 2022

10/10 Excellent

Axel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the little shop where you can buy water/ snacks, etc

10/10 Excellent

Wojciech

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Andrei

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022

10/10 Excellent

Meghan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! My room was clean and spacious and the staff were incredibly helpful and friendly. Would definitely come back!
Stayed 1 night in Oct 2022

10/10 Excellent

Keith

Stayed 1 night in Oct 2022

8/10 Good

MICHAEL

Stayed 1 night in Sep 2022

8/10 Good

Janina A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Stayed 9 nights in Aug 2022

4/10 Poor

Aisha

Traveled with family
Disliked: Property conditions & facilities
Old furniture, very basic, they are rood and not flexible, comercial by mistake with the wifi the reservation become 2 time for the same date and same person and they charge me 2 time which is not fair and hotel didn’t take a good action
Stayed 3 nights in Jun 2022

8/10 Good

Erick, miami

Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Patrycja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing
Simply great
Stayed 4 nights in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stop over as part of a longer trip.
Expensive hotel in the centre of Hamburg but worth the money. Easy valet parking, fantastic executive lounge with lovely food and drinks everyday. Outdoor bar area so relaxing after a busy day sight seeing.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ismary

Stayed 4 nights in Jun 2022

8/10 Good

Hadjarah

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Huazhou

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping malls and restaurants.
Stayed 7 nights in Jun 2022

10/10 Excellent

Armas

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

kate

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location, service and facilities
Great location of hotel with lovely staff & service, and nice public spaces incl facilities. Rooms are a bit dated
Stayed 3 nights in Jun 2022

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg Marriott
This was a girls trip. The Marriott was super as always. From Breakfast to the cozy beds. The best staff, offering friendly welcoming and helpful service.
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay at the Hamburg Marriott!
Great stay. Great location, excellent staff. Can't fault it at all for a business trip. Never a fan of a shower in the bath though. Fabulous breakfast!
Stayed 3 nights in May 2022

10/10 Excellent

Lilian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in May 2022

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

Stephen

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, staff really friendly. Quite a large pool for a city centre location Whilst not necessarily needed, a refurbishment is planned for later this year
Stayed 3 nights in May 2022

10/10 Excellent

Maren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy transportation from the airport to hotel. Just a short two minute walk from s bahn. Very friendly staff. Super and quick service when asking for extra pillows. Very clean and quiet room. Amazing snacks and drinks in executive lounge and superb breakfast. Highly recommend, worth every penny.
Stayed 1 night in Apr 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stuff
Great hotel grat location
Stayed 3 nights in Mar 2022

10/10 Excellent

Khaldoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, convenient location, great place to stay overall.
Stayed 6 nights in Mar 2022