Ratings based on 795 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Wana

Love it

Posted May 13, 2017 on Hotels
Very nice service
Comment from Hotel Management
May 23, 2017 by Daniela Gorres, Hotel Management
Dear Guest, thank you for your fantastic feedback. We are happy that you had a pleasant stay with us. We really appreciate this and will forward your kind words to our staff. We are looking forward to welcome you back soon. Best regards, Kathrin Eichinger (Guest Relations)
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Location near harbour and with views from room.

Posted Apr 30, 2017
Pros: Location, quiet, good internet facilities.
Many cafes and supermarkets nearby, handy. Be careful, hot water for morning (and other times) showers can suddenly turn cold at times.
3 out of 5
by Karen

Posted Feb 24, 2017 on Hotels
Quite far out from town but great transport . Not much in local area . Pool brilliant for children . Exceptionally poor vegetarian choice in restaurant
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Karen, thank you for your feedback. We are very sorry we did not met your expectations in the restaurant. Hope too see you back soon. Best regards, Kathrin Eichinger (Guest Relations)
4 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham, UK

Very good/friendly service and clean hotel

Posted Feb 20, 2017
Very nice public areas, including bar/pub. Good food. Easy public transport links to the city (about 10 min drive/bus away). And a small free bottle of wine left in the room because they saw my birthday cards - lovely touch!
Comment from Hotel Management
Feb 21, 2017 by Guest Relations, Hotel Management
Dear Daniel, thank you for you feedback. We are happy that you had a pleasant stay with us. Come and join us again. Kind regards, Kathrin Eichinger (Guest Relations)
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Dec 27, 2016
Stayed for one night. Very friendly staff nice hotel and buffet
Comment from Hotel Management
Dec 29, 2016 by Guest Relations, Hotel Management
Dear Andrew, Thank you very much for your feedback. We really appreciate this and would be happy to welcome you back soon. Best regards, Daniela Gorres (Guest Relations Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Sep 12, 2016
Pros: Close to transport. Reasonably priced restaurants in the area
Cons: Service of counter staff and room facilities
Pleasant but not very happy with reception staff, no warm feeling from them, very cold towards guest.
Comment from Hotel Management
Sep 14, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate this as it helps us to improve our services on a regular basis. Please accept our apology if the welcome was not as warm as it should have been. We would be happy to convince you of our service during another stay with us. Best regards, Daniela Gorres (Guest Relations Manager)
2 out of 5
by Peter from Denmark

Not impressed

Posted Aug 26, 2016 on Hotels
Uninspiring hotel too far away from city
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Peter, Thank you for your feedback. We are sorry we did not met your expectations. Our Holiday Inn Hamburg is located near the city center, only a short 10 minutes busride away from the mainstation. Best regards, Daniela Gorres (Guest Relations Manager)
3 out of 5
by Eirikur from Torshavn

Nice, but room for improvements

Posted Jul 9, 2016 on Hotels
Everything was great except some things: parking costs - I did expect it was included in the price (that the hotel took care of my car). I know there was free parking, but no security took care of the cars there so I had to pay for parking in the hotel garage. The minibar, which was free, was Very Mini, only 2 water 1 cola and 1 beer - could be more to choose between. When finished in the bath, then the floor flooded when emptying the bath for water - I had to empty it very slowly and dry up the water on the floor. And one more thing. There where 100 TV stations, but 3 in English and those were news stations, so we could not watch any movie or rent one. It is very far to walk to the center with a small child. There was no iron in the room. But other than that, the hotel was great, good service, nice fitness and warm pool, very good restaurant.
Comment from Hotel Management
Jul 12, 2016 by Daniela Gorres, Hotel Management
Dear Eirikur, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. We would be happy to welcome you back soon. Best regards, Daniela Gorres (Guest Relations Manager)
5 out of 5
by A verified traveler

Excellent

Posted Mar 18, 2016 on Hotels
Very good attended. Hotel bar are very nice compared with other HI hotels I know.
Comment from Hotel Management
Mar 20, 2016 by Daniela Gorres, Hotel Management
Dear Guest, Thank you very much for your feedback. We appreciate this and we are looking forward to welcoming you back soon. Best regards, Daniela Gorres (Guest Relations Manager)
5 out of 5
by RAJIV from Gurgaon

Hamburg-The waterfront city

Posted Dec 17, 2015 on Hotels
It was excellent. Definitely worth coming over again
Comment from Hotel Management
Dec 20, 2015 by Daniela Gorres, Hotel Management
Dear Rajiv, Thank you very much for your feedback. We appreciate this and we are looking forward to welcoming you back soon. Best regards, Daniela Gorres (Guest Relations Manager)