Ratings based on 1,030 Verified Reviews

4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by David from Dublin

Excellent !

Posted Jul 6, 2016 on Hotels
Lovely hotel . Friendly staff . Very nice breakfast. No hesitation in recommending this hotel.
3 out of 5
by A verified traveler from San Francisco

Friendly staff, great location, rooms not so much

Posted Jun 18, 2016
Pros: Location was perfect. Staff was really friendly. Breakfast was fairly good.
Cons: Separation of the balconies for privacy and security!
Location: Right by the Binnen Alster and the Altstadt and convenient to the railroad station.
Location was perfect both for my business meetings and for going for walks and doing some local sightseeing. Staff were really friendly. The hotel is an older building and has no a/c - no problem. Open the window. In this case, only a glass balcony door - even better, actually. But... the balcony was shared among all the rooms on that side of the building and even totally/easily accessible to rooms from the adjacent building, not even part of this hotel. Anyone could have waltzed right into the room with the door open - so, no air circulation possible overnight which meant the small room got stuffy and hot overnight. And no real privacy even with it closed. That would make me not go back. Too bad, everything else was nice.
4 out of 5
by Lee

This traveler left a rating score only Posted Jun 8, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 18, 2016 on Hotels
5 out of 5
by Michael

This traveler left a rating score only Posted May 10, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 20, 2016 on Hotels
4 out of 5
by Martin from North west England

Superb location and great staff.

Posted Apr 17, 2016 on Hotels
Great central location, friendly staff, good sized room shame about the wifi.
3 out of 5
by Christian from Miami

Well located hotel in the midle of construction.

Posted Mar 5, 2016 on Hotels
We were located in the third floor, which is in construction, several other areas are, as well. This made our stay uncomfortable, as there was a lot of dust in the area, and the hallways and elevator areas very dark and unsafe at night, as they are working on the lighting as part of the renovations. Two big plusses: 1 Customer service provided by Martin, who has been working there for over 15 years and is very friendly and willing to help. 2 The breakfast was very good with a nice variety of food and drinks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Dec 22, 2015
Would stay there again. Rooms were very hot though and we slept with the windows open, so a little noisy. Unusual for this time of year so couldn't be helped.
4 out of 5
by C

A great location!

Posted Dec 21, 2015 on Hotels
This was our second stay here, the room was fine but had no bath, previously we had a much bigger room with a huge bathroom. The breakfast is very good with plenty of choice. The location is excellent, near the U-Bahn and a city.short pleasant walk into the